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278 Topics

ckmyersSidekick (Customer)

asked in Support & Services FAQs and Help

Can you import Location (ie Building and Address Data)

I’m working on a project to clean-up and update all the Building Addresses for our offices.My thought was if I had an SQL DB that assyst could pull and synch the location Data, we could automate the changes in assyst whenever the SQL DB is updated. But I couldn’t find what I was looking for, probably due to not knowing what I should be looking for in the docs.I’ve checked the assystETM, and Database Table: Building documents online, which if I’m not mistaken, if I created a table that matches the Table structure it could be imported.Any ideas and/or suggestions greatly appreciated.C.

2 months ago

IFS CommunitySidekick (Customer)

published in Announcements

Interruption Notice - Issues with IFS Portal Account Registration and Password ResetNews

Dear IFS Community MembersIFS Portal is currently experiencing issues with registering for a new IFS Portal Account and resetting passwords for existing accounts. Users attempting these actions may encounter the following error message: Our technical team is actively working to resolve this issue. However, we do not have a specific timeline for when the problem will be fixed. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore full functionality.Thank you for your understanding.Best regards,The IFS Community Team

570

2 months ago

neha28Do Gooder (Customer)

asked in Forum FAQs & Help

Task expression doesn't work for assyst user lookup field

Hi everyone, We have created a custom lookup field which fetches the assyst user profiles of the users. And we are trying to execute a fulfil task assigned to that Assyst user’s SVD. But unfortunately, the expression doesn’t seem to work when assyst user profiles are fetched in the custom field, while it worked when we fetched contact user profiles in the field. Please help with this issue.Thank you in advance.

2 months ago

IFS CommunitySidekick (Customer)

published in Forum FAQs & Help

How to Report Inappropriate Content

How to Report Inappropriate Content to a ModeratorIf you come across a topic, content or comment that you believe should be reported, please follow these steps:Click on the three dots at the bottom right of the post. Select "Report" from the dropdown menu. An external link was removed to protect your privacy. When to Report a Topic or Comment:Spam Advertisement Soliciting Harassment Private information (e.g., email address, phone number) Any other content that violates our An external link was removed to protect your privacy.If you're unsure whether a topic or comment should be reported, please report it anyway. A Moderator will review your report as soon as possible and take appropriate action if necessary.Thank you for helping us maintain a safe and respectful community.Best regards,The Community Team

250

2 months ago

JukkaJSidekick (Customer)

posted in Support & Services FAQs and Help

Loss of Send Email Option for Customers

Hi. Changes this big should not be hidden inside periodical maintenance notifications. This change in email usage has a great possibility to do massive harm in the capabilities for communication between the vendor and customer. In our case we have a light (and sufficient) email-integration in use between our own and IFS’ ticket portals. Now it’s unclear if this will work from now on. It is vital to have it working. Will get back to this after talking about it in more detail with our IFS consultant.

22913

2 months ago

Romain_SNPDo Gooder (Customer)

posted in Support & Services FAQs and Help

Ifs print agent

Hello everyone,We are using ifs print agent on 2 differents computers (Windows 11 OS, 16giga ram and the computer is not doing anything else excepted executing print agent 24/24 and 7/7) for our production labels.We are on ifs cloud latest release and version.For some unknow reason sometimes one of the print agent stop to work (sometimes the rest services and server avaibility turns to red, sometimes it’s still displaying “status ok” but in reality nothing work anymore). The log file isn’t telling us why and the origin of the problem.It also already happen that both ifs print agent on both computer stopped at the same time, we had to uninstall/reinstall the print agent to make it work again.Does anyone else already experienced that kind of problem ? It is mandatory to install this on a “dedicated” server ?Thanks for tips and answers.

643

2 months ago

jegarciaDo Gooder (Customer)

asked in Support & Services FAQs and Help

A Quick Report with Row Type and SQL Statement

Hi, I need a Quick Report with GROUP, ORDER, SUM, ROUND, etc, like a SQL Statement very complicated, but I need the “Row Type” in this quick report, like this: (this is a proposal) I know that this not exist., but I need have navigate to a subcontract with “View details” but with SQL Statement. Atte. Javier García.

230

2 months ago

IFS CommunitySidekick (Customer)

published in Forum FAQs & Help

The 'Best Answer' Feature: Benefits, Functionality

At IFS, we are committed to fostering an environment where knowledge is easily accessible and shared effectively. One of the key features that aid this mission in our IFS Community is the 'Best Answer' feature. Understanding how this feature works and its benefits can greatly enhance your experience within the community.What is the 'Best Answer' Feature?The 'Best Answer' feature is designed to highlight the most useful response in a discussion thread, allowing users to quickly identify the solution to a query. When a response is marked as the 'Best Answer,' it gets prominently displayed, making it more visible to all community members. This feature ensures that valuable insights and solutions don't get lost in the multitude of posts.Benefits of the 'Best Answer' FeatureQuick Resolution: Users can swiftly find the most relevant solution without having to read through all the responses in a thread. This saves time and increases productivity. Enhanced Clarity: Highlighted best answers pro

1310

2 months ago

tedszmaj1Do Gooder (Customer)

asked in Support & Services FAQs and Help

How to Make a Service Case

Where do i go on this site to open a case?? It should not be this difficult.

191

2 months ago

mancelticDo Gooder (Customer)

asked in Forum FAQs & Help

Ownership transfer

Is there a way to basically transfer ownership of ideas, posts, questions etc. that were created in the IFS Community to someone else?Use case is someone is leaving our company, and we would like these moved to another team member.

621

3 months ago

LindiDo Gooder (Customer)

asked in Forum FAQs & Help

Tax Proposal vs Tax Transactions

Hi, I’m still fairly new in IFS and doing VAT Return. I need to reconcile Tax Proposal vs Tax Transactions. I need to understand what the difference between the 2 is so as to understand why they do not always match, thanks

271

3 months ago

rkescoupland

asked in Forum FAQs & Help

Report Format & Output - date format

I have ordered a report & when i go to ‘Print Report’ the Date/Number formatting is defaulting as en-US. In the layout the RDL is set as locale and my browser Edge is set to English British language & date format. Where/how do i set the formatting as default to en-GB instead. This is catching a lot of our users out and one would think this should be a fairly basic and straightforward requirement of system capability to default to GB options - we are a UK based company. Thanks

672

3 months ago

MTXKIRKFOWLERDo Gooder (Customer)

asked in Forum FAQs & Help

Can we change what is displayed as our username in the community?

Can user account signature be used to replace forum username.

5682

3 months ago

Grzegorz ByrskiSidekick (Employee)

published in Forum FAQs & Help

Keep using your IFS Community account when changing companies - Email Update

Transitioning to a new company? No need for concern.Carry your IFS Community profile, along with all your hard-earned badges, to your next adventure. Simply send a message to community@ifs.com with your updated email address, and we'll promptly apply it to your account.There's no requirement to start a new account; however, feel free to refresh your profile picture and enrich your 'About Me' section whenever you wish. 😊Follow the following link to find out more on how to update “My Profile’ section. - How to update my Community profile

1490

3 months ago

Grzegorz ByrskiSidekick (Employee)

published in Forum FAQs & Help

How to Update "My Profile"

Discover how to refresh your IFS Community profile with ease.Please make sure you are signed in to IFS CommunityClick on your avatar Click on My profile Click on “Edit Profile” Edit “My Profile” fields.Forum Signature -This will appear at the bottom of your posts.Once you are happy with the edits, click Save changes. Please note if you wish to update your username and/or email address please contact us at community@ifs.com and we will gladly assist you.

370

3 months ago

0guzHero (Employee)

asked in Forum FAQs & Help

Can I change the email associated with my community account?

Hello there,Is there any way to change community account e-mail? I need this feature but i did not found anywhere at the user settings on community.ifs.com. So can anyone help me otherelse i have to create New account, but wont to do this.Best regards.

2892

3 months ago

rkurfman.vibDo Gooder (Customer)

asked in Support & Services FAQs and Help

Report Rule for specific Layout for specific Customer

Is there a way to create a Report Rule to select a specific Layout to default based on a specific Customer Number: I tried this, but was unsuccessful:

562

3 months ago

SebGeorgMDo Gooder (Partner)

asked in Support & Services FAQs and Help

How send a mail using "Execute Online SQL" Event action Type in IFS

HiI would like to create an event using Execute Online SQL in sending a email. has any one done it before. Regards

1393

3 months ago

KiBriDo Gooder (Customer)

asked in Forum FAQs & Help

Custom event - context information for sending mask?

As the authorisation of work tasks is possible in two screens (PREPARE WORK ORDER and WORK TASK TRANSACTION), the authorisation is carried out differently.In the PREPARE WORK ORDER screen, the Jt_Task_Transaction_API.Authorize function is executed; in the WORK TASK TRANSACTION screen, the Authorise__ function with the 'CHECK' parameter is executed first.If my event is called from the PREPARE WORK ORDER screen, my programming works, from the other window does not work. This is because the new status "Authorised" is already saved in the NEW:ROWSTATE variable in the PREPARE WORK ORDER screen, but not in the other case. There it is still "Reported". Is there a way to find out where the event is being called from? Here is my script in the event: IF '&NEW:ROWSTATE' <> 'AUTHORIZED' AND '&NEW:ROWSTATE' <> 'TRANSFERRED' AND NOT ('&OLD:ROWSTATE' = 'AUTHORIZED' AND '&NEW:ROWSTATE' = 'REPORTED') THEN IF time_pers_diary_api.Is_Transferred('&NEW:COMPANY', '&NEW:

140

3 months ago

cokaslan12Do Gooder (Customer)

asked in Support & Services FAQs and Help

Excel Output Error when using WildCard in Quick Report

Hello IFS Community,In my company we are using IFS 9.0.20.0 version. When we made quick report and tried this report we are getting an issue. When we use WildCard in PL/SQL query, we get this problem when we click the export to excel button from quick report. PL/SQL query is “SELECT order_no, customer_no FROM customer_order WHERE customer_no = '&[M----]CNO'”And this problem exists in the image Do you have a solution for this issue? Thank you, Muzaffer

1761

3 months ago

Romain_SNPDo Gooder (Customer)

asked in Support & Services FAQs and Help

Page designer : Setup a filter to a default value

Hello, I want to know in ifs page designer how can I setup a field to a specific value per default.Let’s say I want in a “production” context to set the Selection field to “All” by default for every user.Best regards

1081

3 months ago

GOMCHRISSDo Gooder (Customer)

asked in Forum FAQs & Help

Expenses Model in APPS 10

Hello all, We would like to ask the question to the wider IFS community that are running IFS APPS 10 (Release 23);If you have been utilising the Human Resources - Expenses Module.(EE)Expenses ModuleWhat has your end user experience been like? Did the setup of the module require bespoke modelling and/or integration? Do you utilise an mobile application to upload documents, such as IFS Trip Tracker 10? If you are not using this IFS module what other solutions are you using and are these integrable with IFS? We would like/love to move away from historic Excel spreadsheets.. Thank you all for your time and kind attention,Your assistance and feedback on this subject would be greatly appreciated. Kind Regards Chris

290

3 months ago

abcastrilloDo Gooder (Customer)

asked in Support & Services FAQs and Help

Enterprise Explorer Outage

Is anyone else experiencing a system outage with Enterprise Explorer? “Cannot download the application. The application is missing required files. Contact application vendor for assistance.”

231

3 months ago

ckmyersSidekick (Customer)

asked in Support & Services FAQs and Help

Changes to Calendar Drop Box

Hello,Previously our Calendar drop list in our assystNET form would have the Calendar and Clock.There was a requested change to have just the Calendar, which was implemented.My question is where do we find the combo Calendar/Clock or Clock list now? Thanks in advance.C.

3 months ago

Eric AmandDo Gooder (Customer)

asked in Forum FAQs & Help

Can't start a new question for Assyst category

Hi, It seems I can’t start a new topic for assyst. I’d like to ask a question but when I choose question or conversation, I can’t see Assyst as topicIf I choose idea, then assyst becomes visible. Is there something wrong? Thanks Best regardsEric

666

3 months ago

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