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Hi,I am trying to set up e-mail event action when creating a new customer with customer category = Prospect but it doesn’t work. I have attached pictures how I satt upp. I have tested with different value like ‘Prospect’, PROSPECT ‘PROSPECT’ etc but nothing work. When I took away Condition = and Value the mail triggas so it must be wrong syntax on value. Could someone help me to see what is wrong?  We have 24R2SU2, thanks. 

QuestionBelow is a copy of a dispatch for a certain product. As you can see the Part number FD BARREL and the Deliver To: CW250 show part numbers. However when I tried to print another dispatch for a different product no part numbers showed up under the same Part number FD BARRELL / CW250. Why would that be in IFS Apps 10? 

Hoping someone can give some help or advice.I am just starting on the IFS Cloud journey and Workflows seems to be a big part, I have done the IFS Academy training but the exercises done do not help with me with my current scenario. In Apps 10 this was achieved by a custom event which checked the new and old variables and then wrote some details to a history file (custom entity) when a subcontract status changed.  I am struggling to  get this off the ground.  

Hi, To access the build place we need to have a code on microsoft authenticator app. How can I add an ifs account to the application? ThanksFabrice

Greetings!If I wanted to write a calculation in IFS Apps 10 so that when certain items are chosen in the Configuration ID, IFS runs this calculation and tells me weather those certain items are allowed or not, how do I go about doing that?

Greetings!For some reason there are part numbers not showing up on a Dispatch sheet but are showing up on the BOM. I double checked the routings and the routings are buildable. The parts have the correct Config Structure Rules, everything seems correct but it is not showing up on the Shop Order Pull Sheet. It seems to only not show Operation 10 Notes CW250 

Hello,I want to register the sender email as an Azure App. This is because Microsoft will discontinue their support for basic authentication for client submission(SMTP Auth). Do we have any documentation for this. Currently we have Azure AD configured under IAM Provider but “Senders” are configured under basic auth. But “Mail Sender” is configured in basic authentication. Please guide what needs to be done. Thanks,Mani

 Is there a way to change/edit the filters on the Event Search in assystWEB?I know we can use affected_user_name:"Joe Bloggs" to find all associated tickets to that user, but it would be good to just be able to type their name in with fields specifically for affected user, summary etc. When using the search, it tends to be a case of sifting through each ticket individually to find the one you’re looking for. This is a pain when someone pops in without a ticket number.  

Greetings!For part number FD ENGINE i the Configuration Structure, In see the Operation Numbers listed. However, when I created a DOP the operation numbers do not show up. Anyone know how to fix it in Apps 10? 

Greetings!When trying to update my DOP Header I keep getting this error message. How can I fix it in IFS Apps 10? 

Account and cost center description are sometimes available in invoice authorizing screen and sometimes not.It is troublesome to look up the accounts and cost centers when the descriptions are not available.

IFS Applications 9.According to the documentation, the Broadcast Message Service checks for active messages every hour. Please advise on how to modify this parameter. The service needs to run a check every 15 minutes.We found where to change this only for the IFS Web Client However, we can't find how to change this parameter for IFS Enterprise Explorer.Any advice would be appreciated.  

Is it possible to add to the form of Count per Count Report a custom field.  I would like to add it to the form that is displayed for a count report, not just to the report designer report.  I have enabled custom fields in the attribute.Thank you

In Page Designer, Fieldranking is supposed to set the order of columns in the list element. When I do this on Business Opportunities, it doesn’t seem to work. We Go-Live in October and setting a column order for heavily trafficked pages is something we want to do to help our computer illiterate sales people.Looking for instructions on this page designer feature.Thanks.

Dear Experts,Recently i have created four new custom fields. Now i want to set them as a group section. I have tried with the Technical Documentation of IFS EE APP10 also. but i could not find any related resources. Please need some help from you guys. Like in the image that i upload, i want to group the below Bank Guarantee Fields into one section. How can i do that? ​​​​​​

The report shows an error after I click the preview button multiple times in succession(If the clicks are not consecutive, no error occurs.), but it returns to normal after some time passes. How to check and fix the issue.  

Dear Experts,I tried to add three new customer fields to Customer Window of IFS EE. This is how i tried to do that.First i have identified the Logical Unit that i need to add the field. Then i went to Custom Field, fetch the CustomerCreditInfo LU then went to add the field. Field type - persistent, then gave the name , then assign the data type, then gave the properties, lastly gave the publish information i have ticked the public and approve. then right click on the header and i have published the three fields. now all the three ticks are checked. then i went to the refresh server cache and refreshed the security, reference and object connection.  then i went to the customer window and credit info tab. i have right clicked the and navigate to custom objects - fields.. but the issue is i can not see the three fields that i added in the custom field window. 

Hello,  in the past, the "KPI lobby" in IFS Cloud was discussed here - the last information I found is that it involves a manual calculation, not automated, using BPA.In the system, there is the option to connect "workflow information," meaning the BPA process key is available, but how does one work with it?Could I please get screenshots of how to set up an automatic calculation of values under an element?Or some scenario how to create easy element with automatic calculation?How use workflow information in Measurement Configuration? Thank you for your information and advice.Jirina 

If "IAM Session and Tokens Configuration" "Sessions" and "Session Idle" of IFSCloud are changed to "62Minutes" and "Session Max" to "64Minutes"  logging in from 1, "Session Idle" is "62Minutes" and "Session Max" is "64Minutes" for logging in from 1, but they are not relevant for logging in from 2. Is the recognition correct?In the article "KB0065296", the following is described as "SSO_" as in "SSO_SESSION", but I would like to confirm that it has nothing to do with logging in from 2. "KB0065296"IFS Product - Not possible to alter the system parameter "Time a session is allowed to be idle before it expires"SSO_SESSION_IDLE - Time a session is allowed to be idle before it expires.SSO_SESSION_MAX - Max time before a session is expired. 

I have manually reserved an inventory part & quantity in “Inventory requisition” where the supply code = Inventory Order & the status is now showing as “Reserved”. Q- How do you unreserve the Inventory & quantity so the status is changed back to either “planned or released”?

Hello I want to automate the ProjectForecast and create BPA wich set the project as reviewedI do not understand what is missing, Any Idea ? 

Read in few other forums that report designer will be replaced by Report Studio. Is that true and is there any time frame on it?

Dear IFS Community,  We hold a perpetual license for both IFS and Oracle. In the event that we do not renew the Annual Maintenance Contract (AMC) with IFS, will the company cease issuing user license keys, or will we still be able to obtain them as needed?

We currently have a few users that are not able to launch IFS Enterprise Explorer.When they try to open the application it directly crash, this can be found in the event viewer. What we currently can do and solve the problem on 80% of the time is remove the 2.0 folder and restart the system. The only problem is that is will work for a few days.Currently we have 1 user where this solution isn’t working. There is no way to start IFS anymore.When launching from a Inprivate window it will download IFS but afterwards it will crash again.I also tried launching it from another Windows account on this laptop and this is also not working. So this should mean the problem is not in the 2.0 folder.

 Q2 has been another fantastic quarter for the IFS Community - thanks to the incredible contributions from all of you! We held steady at 1.1 million page views, and our average answer time improved by 16% compared to Q1 2025. 🚀 📊 Engagement Highlights 💫 Outstanding ContributorsOur engagement metrics-based on replies, likes, and ‘best answer’ achievements-showcase a new leader this quarter: IFS Partner ​@Abdul , followed by ​@Alexander Heinze  and ​@Marcel.Ausan . Well done! 💬 Most Likely to Respond🥇 Abdul Rehman - 143 replies 🥈 Alexander Heinze - 82 replies 🥉 Marcel Ausan - 74 replies❤️ Most Liked🥇 Abdul Rehman - 79 likes received 🥈 Alexander Heinze - 63 likes 🥉 Marcel Ausan - 50 likes👍 Top Supporters of Content🥇 ​@Vimukthi Mahakumbura - 90 likes given 🥈 ​@PhillBronson  - 77 likes 🥉 Abdul - 65 likes🙌 Most Likely to Answer Your QuestionA huge thank you to our top 10 responders who consistently help others and share valuable insights:  Abdul  ​@Phil Seifert  Alexander Hein