Support & Services FAQs and Help

We have used the OpenFile AgetnCall command to open files from a local folder, but it seems to open files from some folders while failing to open files from others. Could you explain the constraints of this command, as the documentation does not provide detailed information?

Hello, I have a materialized view that is populated by the following code (see the File attached However, in the table source  INVOICE_ITEM_TAB I can’t find the record where the creator =  ‘'CUSTOMER_ORDER_INV_HEAD_API’. Need Help Please , thank you

Hi all,In App9, we can see the full user limit in License Metrics. In my case is 170. How can we see this info in IFS Cloud? From License Metrics in Cloud, i can only see the “IFS users that consume a full license” instead of the total license we have.Thanks.Regards,Zhan Hao

The login page loads successfully, but after entering credentials, the browser stays stuck on the loading spinner — the IFS application never launches.  When accessed directly from the IFS Cloud host server, it logs in and loads very quickly. From local systems, it often hangs on loading after authentication.  

If "IAM Session and Tokens Configuration" "Sessions" and "Session Idle" of IFSCloud are changed to "62Minutes" and "Session Max" to "64Minutes"  logging in from 1, "Session Idle" is "62Minutes" and "Session Max" is "64Minutes" for logging in from 1, but they are not relevant for logging in from 2. Is the recognition correct?In the article "KB0065296", the following is described as "SSO_" as in "SSO_SESSION", but I would like to confirm that it has nothing to do with logging in from 2. "KB0065296"IFS Product - Not possible to alter the system parameter "Time a session is allowed to be idle before it expires"SSO_SESSION_IDLE - Time a session is allowed to be idle before it expires.SSO_SESSION_MAX - Max time before a session is expired. 

Hi,I would like to revoke the time reporting for Work tasks and Project in “My time registration”. Additional I would like t revoke the time reporting for attendance except Wage type “Information”. Goal should be, that it is only allowed to register attendence with wage type “information” in the mask “My time registration”     

We currently have an archiving setup in our MWM environment, and we would like to understand how IFS set up the archive. Any information on this would be much appreciated.Thanks, 

Business Reporter report is scheduled to send an email. But it’s not attached the xlsx file in the email even though the email body has below “The Excel-file for report XXXXX is ready and is attached in this mail. Save the attached file in a trusted location before opening it.”This is IFS cloud 24R1Is there any report rule or Event needs to setup for this?

Hi! I would like to create a custom field that is connected to LOV and then the user can select a value using F8. Is this possible in IFS 9? 

When I run the command .\main.ps1 -resource 'INGRESS', an issue occurs. I have verified the JFrog repository login, and it is working correctly.The password is also valid. Additionally, the connection to "https://ifscloud.jfrog.io/artifactory/helm/" is successful.Could you please provide a solution for this? I would appreciate your help.

Hi,We’re currently working on IFS Cloud 24R2 and I developed a new page directly using IFS Developer Studio (not as a Custom Page or Custom Field).All labels, prompts, and button texts were initially created in English.After deploying the solution to production, I wanted to add Turkish translations. However, these texts do not appear under the “Translatable Texts” screen in Solution Manager, so I’m unable to translate them.Would appreciate any guidance or best practice for making Developer Studio–based page texts appear in the Translatable Texts list.Thanks in advance!

Greetings!In IFS Apps 10 I am receiving the following error. I did check the Part Configuration for LV MIXER TRUCK and INTERNATIONAL is apart of the LV CHASSIS MFGR. I am not sure how to fix it  

IFS Cloud Ubuntu 20.04 environment, fresh install, error in ifsapp-proxy POD (see attachment). Proxy won’t start. We found this error message: "socket() [::]:8080 failed (97: Address family not supported by protocol)". We don’t have IPv6 in use, is it necessary? How can we change the configuration to use only IPv4?

Hi, We are on IFS Apps 10 UPD26 and will plan to update to 30, 31 or 32. Could you please provide when these updates are expected to be released? Is it ok to stay on UPD26 if we do not have anything that needs to be fixed?

Hi, I’ve been redirected to IFS Community from a Service Desk Case - CS0422984. Please provide a list of IFS Modules (Components) lister per a specific Areas. For ExampleFinance - (GENLED, ACCRUL, ... )Product Version: UPD26Business Impact: We need this for several reasons for the configuration of our IFS instances - both 10 and CLOUD. Best Regards,Filip

Could anyone confirm that lobby analyzer version 1.4 is fully compatible with IFS Cloud version 25.1.3. as customer is getting ORA-01706 error?

Hi team,I need information about one IFS provide workflow name DESProjectionDeactivationValidate .What exactly this workflow is doing .If anyone can help or can redirect me to some team who can help. Thanks,Krishnendu Nath

Greetings!I have a dispatch work center that belongs to CW50 below that does not seem to print. Any one know why in IFS apps 10?  

I have a basic expense sheet tied to a project but when trying to authorize, I’m getting the following error, “The level of access cannot be less than 20”.  Does anyone know what his means or how to resolve it? 

TLDR; See question Title.This is a common situation we’ve encountered when attempting to delete a record in IFS. We receive an error message stating that the object is used in another object. Typically the prompt in parenthesis (‘Receipt Inv Location’ in this example) is not the name of the page where the records are entered. We’ve identified that this typically corresponds to the PROMPT value on the entity but have not been able to find a link from the entity to the page. I’ve attempted to dig through the source code but cannot find the metadata that connects the entity to the page. Using the source code or metadata in the database if it exists would both be acceptable methods if they exist. 

Greetings!I have every line filled out in my interim demand header in IFS apps 10. However I still get the “incomplete” I don't’ know what to do. 

Greetings!If I made a revision of the Part Config of “Tandem Drive Axle” how do I connect the new sales rule combination to the new revision in IFS Apps 10?  

Greetings!I am trying to delete a sales rule combination, but I get the following message in IFS Apps 10 

Greetings!Is there a way in IFS apps 10 to search where a particular characteristic is being used in any Sales Rule?

Is it possible to set different scheduled reports to run in different batch queues? Right now, when scheduling a report, there is only one option for the queue to process it in - the default queue. However, we have some critical leadership reporting that is consistently being delayed due to general user’s scheduling reports. I would like to be able to split leadership reporting into a separate queue to ensure that it is not delayed but other long running reports.