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We’re excited to share that IFS received PinkVERIFY™ certification for IFS assyst in 17 practices against ITIL 4, outperforming some of the largest IT Service Management players in the market. The PinkVERIFY™ certification is provided by Pink Elephant, the world’s leading ITSM education and consulting provider. Learn more.

I am trying to raise a support case via the CEC and it is not working - it has been a good while since I’ve had to use the portal but nothing is working - I can log in but it won’t allow me to view cases (loads are missing) but also I can’t raise a new one. Has something changed? We are still paying our support charges even for Apps9. Help very much appreciated.

Hi, I’m working on a facet of a large scale project to improve education materials.I’m exploring how an in-product help panel could be beneficial. I’m looking to understand expectation. If you’d like to provide feedback, please use this questionnaire. There are only 5 questions (2 required) and shouldn’t take much more than 5 minutes. Thanks. https://forms.office.com/r/TEuEtQd1Lb

Would like to start a discussion on opportunities to improve the IFS Support Portal.

The old IFS Portal and the Customer Engagement Centers are gone.I cannot find any of my previous cases in the new portal and when I try to open a case I can only open it for IFS Cloud.- I have IFS7.5 and IFS8.0 systems with cases.I tried to open a case for this issue but none of the drop downs apply and it won’t let me leave them blank.   

Hi. Will there be and if yes when a new user interface published to the Life Cycle Support (LCS) Solution that would replace both the Customer Engagement Center (CEC) and Internet Support Center (ISC)?The ISC look and feel is from the early 00’s but it still works more logically that the CEC. CEC on the other hand seems to be unreachable less than the ISC. I use LSC at least weekly if not daily and would really hope for some modernisation step to be taken in the functionalities and layout.When CEC was published I sent a long list of faults and improvement needs and I believe the answer at some point was that there will be a new tool at some point. I am still waiting and someone on this community probably has more information about the matter. bts. the sub project selection list on this form has no good value for LCS, but I have to pick one anyway to be able to create this question

I should have an account there but cannot login, password resetting not sending any emails back to actually do the reset. There is no information what or who could be contacted in such cases. And yes junk mail been checked also.

Hello!As an IFS partner employee, I’ve setup my new training plan to get certified by the end of this year. I’ve tried to scan all training available for free to get familiarized with the provided traing modules. I’ve downloaded all the documents on the certification process and I’ve finally made my own certification plan according to my actual knowledge. I was a bit loss during the navigation but it’s a part of the process. May be IFS can improve how to find easily any items we are looking for.Today I’ve started form the basic requirements required by the certification. Some of them are free but many requires fees. I consider myself as an expert on the domain I’ve choosen but I dind’t see easily how to pass the test on those prerequisted modules to evaluate myself before the certification. Howether, I’ve got an appointment to pass my test by the end of november this year. If you can explain to me step by step how to get to the final exam (Project management), it would

hello  allIs there any one who have ifs Assignment, if there is please provide it to us. thank you.

Not sure if this is the correct sub forum to post this question. If not, kindly advise me what’s the correct sub forum. We try to open case attachments from the old [closed] IFS cases that we reported in the past. Seems it’s not possible. Not just me, all my colleagues I tested the issue seem to have it. It would be interesting to know if other customers also face the same issue.Is this an intentional restriction from the IFS side? IFS Customer ID 307435

In IFS Academy, what is the most suitable training to master and manage the projections for access rights?

can somebody clarify, once a course started, what happens to the waitlisted candidates.are they automatically registered for next  available course as per schedule ? is there a notification to waitlisted candidates indicating if ?  appreciate an update. Bruno 

I have been told about IFS ERP software, and I am interested to learn it, is it possible to apply in the academy if I am not customer or partner ? If no is this a third party who can provide these kid of trainings and how much does it cost approximately?  thank you in advance 

How can I delete messages in my list of private messages?

There is an option to view my topics that are Solved. How is a topic set as solved?

Hi,Has there been some training or good practice workshop for system administrators?We are currently using IFSAPP10 SaaS and hear internally that more understanding of some administrative topics would be needed as the technical documentation is not always sufficient.Do you have some resources that you could link here? Thank you.

Could you provide a definition of what IFS functions/areas are covered in which subforums? I’m not always sure which sub-forum to post my questions in. thanks

That user experience is important, I think everyone will agree on. But to achieve great user experience we need knowledge about our users. And the best way to obtain this knowledge is through meeting our users, doing interviews and observe them using our product. To make it easier for us to meet our users, we (the User experience product group at IFS R&D) have created a group for end users. It has end users, that have said okay to participate in studies connected to user experience. They decide the level of engagement. Do you work at a place where you think that there are people who would be willing to participate in this group? Request to join here:https://community.ifs.com/groups/ifs-research-design-group-362 Many thanksTove Ståhl

I’m trying to use support.ifsworld.com but want to use the Help functionality in order to understand how to update cases. But, if I press any of the Help options I get the following error message. Are there any instructions for how to use the support site?This site can’t be reachedCheck if there is a typo in dse1lcsas3.corpnet.ifsworld.com. If spelling is correct, try running windows network Diagnostics.DNS_PROBE_FINISHED_NXDOMAIN

URGENT BULLETINIFS Advisory:  IFS Products, Services and Log4j IFS Advisory:  IFS Products, Services and Log4j Update (22nd December 2021 8:30 UTC)Thank you to everyone who has

Like many of us, I spend a bit of time at the end of the year reflecting on all that we’ve been able to accomplish. 2021 has been a year not without challenges - for many of us both professionally and personally. I hope that you’ve all had a year of good health with personal and professional accomplishments.The community has continued to grow this year, due to your steadfast contributions and company. This year we had: All these metrics represent individuals; people who have contributed - asking, reading, responding, and collaborating. We’d like to recognize a few of these people, as our: 

I have noticed that IFS10 documentation which was available in https://docs.ifs.com/techdocs/ is news removed.  As a consequence,  the links pointed to IFS10 technical documentation in forum questions are no longer working and forum members won’t have a common documentation to refer.Hope forum moderators will act on this.

Update: All documentation has been restored. 20 Dec 2021Announcement: Apps10 Documentation has been removed from docs.ifs.comDue to the recent Log4J vulnerability, we have removed the Apps10 documentation from docs.ifs.com.We realize this is an inconvenience and appreciate your patience as we determine the next best steps. We’re currently considering solutions that would eliminate the security risk presented by a public documentation site, and will keep you informed of our decision. In the meantime, please refer to the in-product Apps10 documentation.Please subscribe to this announcement to received notifications of updates.  

Calling all IFS Customers and Partners:Within IFS RnD we are reviewing our User Education material offering with the goal of improving on usability and align it more to your needs. Therefor we would like to give you the opportunity to let us know what areas you feel we should improve upon and how you feel we should do this.If you are interested in letting us hear your voice and helping us improving on this, please send an email to: Linda Smit and mention “User Education” in the title.Thanks in advance for responding,Linda Smit,Principle User Education Specialist, Product ExperienceIFS Research and Development

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