Skip to main content

About the Community

General News, Updates, and FAQs about our Community

332 Topics
T
Sidekick (Partner)
ThejSidekick (Partner)
asked in Support & Services FAQs and Help
Unable to access IFS Scope tool?

Hi experts,I have completed the Scope Tool Essential training . But, I could not able to get the IFS scope tool access . Appreciate it if anyone can advise on how to obtain IFS Scope tool access. Thank you.Theja

7347
T
Sidekick (Partner)
J
Hero (Customer)
JannetteCHero (Customer)
asked in Forum FAQs & Help
Prompted for login information each time I run a quick report with Crystal Reports ?

I have created a crystal report which uses an IAL, however when I run it via a quick report it is prompting for login details.  When I supply the password I am getting the following: How do I resolve this please.  

180
J
Hero (Customer)
T
Sidekick (Partner)
ThejSidekick (Partner)
asked in Forum FAQs & Help
IFS SCOPE TOOL DATA ISSUE

Hi All,I cannot see anything in my SCOPE TOOL login. Do you have any comments to rectify the issue?Best regards,Theja

360
T
Sidekick (Partner)
J
Sidekick (Customer)
JukkaJSidekick (Customer)
asked in Support & Services FAQs and Help
IFS Service Center does not show additional info on new cases

When creating a new case, and adding text to the “additional info” box, the text is not visible on a finished case. The box contect shows empty but it is visible on IFS’ backgroun system. The problem started somwhere between 10.9.-9.10.2024 and has been repeated on all cases created after that.

335
J
Sidekick (Customer)
T
Do Gooder (Customer)
TonioDo Gooder (Customer)
asked in Forum FAQs & Help
Printings stay in Remote Waiting

Hi everybodySince yesterday at midday, all ours printings in direction of one specific printer stay systematically in Remote Waiting.Notice that :- the printer is a network printer and works perfectly (it's possible print from another application).- the printer agent has been restarted few times, and run.- PDF reports are correctly generated.- We remarked that the printer in default, stopped works after it was in error of printing, resulting of version change of the printer during the printing.Thank you in advance for your help. 

1635
T
Do Gooder (Customer)
Y
Do Gooder (Customer)
yasirsardarDo Gooder (Customer)
asked in Forum FAQs & Help
change the location of attachment to outside folder in custom screen

in custom screen we need to change the save location of attachment to outside folder or to cloud location instead of database,so all the attachments should go in separate folder on same server or on cloud location but doesn’t save in database. idea is that that attachments are of different sizea that consume space in DB we need to separate the location.it this possible?thanksyasir 

100
Y
Do Gooder (Customer)
G
Do Gooder (Customer)
GVanderahDo Gooder (Customer)
asked in Support & Services FAQs and Help
Search Parts by Inventory Part Putaway zones

I am trying to delete some storage zones to reorganize and create new ones.  I have some parts assigned to those zones through inventory part putaway zones.  I can’t delete the storage zone until all the parts assigned to it have been removed.  I do not know what parts are assigned to what zone. The only solution I have found is to click through each individual part listed in the inventory parts putaway zones page.  Is there a way to search by zone to see what parts are assigned to it?

80
G
Do Gooder (Customer)
B
Do Gooder (Partner)
BawLakshBDo Gooder (Partner)
asked in Support & Services FAQs and Help
SMTP CONNECTION UNABLE TO SEND EMAIL

Hello,We are trying to implement the email funtionality at our client on ifs version 22R2.The following has been configured:However we are having the error message:ExecutionException from Sender threadCaused by: ifs.fnd.connect.senders.ConnectSender$PermanentFailureException: Fatal error while sending data...Caused by: javax.mail.AuthenticationFailedException: 535 5.7.139 Authentication unsuccessful, basic authentication is disabled. [AM6P194CA0085.EURP194.PROD.OUTLOOK.COM 2024-11-12T11:05:06.231Z 08DD029AC35D9EE3] Can you please advise. Thanking you. BRLakshmi

1060
B
Do Gooder (Partner)
B
Do Gooder (Customer)
BOAABAINDo Gooder (Customer)
asked in Support & Services FAQs and Help
Portal Account Locked How to Reset Password

Hi everyone,My password has expired to the new customer portal. The re-set password link from the IFS.com page links back to the old portal with the old user names. Has anyone been able to re-open an account since the change to the new portal? any tips are appreciated Thank you 

4922
R
Do Gooder (Customer)
J
Do Gooder (Customer)
jonk520cDo Gooder (Customer)
asked in Support & Services FAQs and Help
IIS app pool crashing

I am having issues with my IIS app pool crashing after a make a call to a stored procedure. I get the result and then the next time I want to call the procedure again I get this errorMicrosoft OLE DB Provider for ODBC Drivers error '80004005'Specified driver could not be loaded due to system error 127: The specified procedure could not be found. (Oracle in OraDB19Home2, C:\oracal_driver19installer\BIN\SQORA32.DLL). putting different oracle drivers on has not fixed the problemif I recycle the IIS app pool I am able to call the procedure but it then crashes on the next call.

110
J
Do Gooder (Customer)
K
Do Gooder (Partner)
Karim.katif5Do Gooder (Partner)
asked in Forum FAQs & Help
Request for Help on Knowledge BASE SERVER DEV Module - Only One Attempt Left

Hello,I hope this message finds you well.I am reaching out as I need assistance with the BASE SERVER DEV module. I have only one attempt remaining to validate this module, and I am encountering difficulties with the related knowledge.Attached are the five multiple-choice questions (QCM) I am struggling with. Any guidance or support you can provide would be greatly appreciated.Thank you in advance for your help!Best regards, 

150
K
Do Gooder (Partner)
A
Sidekick (Customer)
AbdullahSidekick (Customer)
posted in Support & Services FAQs and Help
Assyst Permissions

Can we have more control over the permissions for viewing ?so I can set the visibility of change management for everyone to view but I want to limit the other issue types or even better to have control of certain categories,  I want to utilize the system without crippling any departments, I want certain requests not to be viewed or be visible to IT Service Desk.  yet in the same time I want IT Service Desk to have visibility over everything as they are spoc I have tried to do the form designers visibility but eventually the change history showing all the changes to Service Request and I cannot take that away that action visibility from service desk

120
A
Sidekick (Customer)
A
Sidekick (Customer)
AbdullahSidekick (Customer)
posted in Support & Services FAQs and Help
HTTP Response from AssystETM GET calls

Hello Here I have built an integration with another application, although I am having an issue with the last stage,    basically my tickets have a reference number for the other system which shall be used for API callnow I got stuck on a part where I want to query the attachments on the other system and download them for each ticket number  example Assist reference number 12345 - the other system reference 54321» anothersystem.sa/api/v2/attachment/54321 » returns list of attachments IDs» anothersystem.sa/api/v2/download/attachmentid » insert as an attachment on Assist I created http outgoing channel, but I am not sure how to capture the response for that GET call,I have read the documentation over and over yet I couldn’t find anything that could help me in my scenario   here is how I imagine my datamappers to look liketriggering action > GET Call > Response > filter response and draft another GET call based on the response parameter> save attachment.  I am open to any ideas

210
A
Sidekick (Customer)
J
Do Gooder (Customer)
JC KrugerDo Gooder (Customer)
asked in Support & Services FAQs and Help
Shortcut key

Does the key “Ctrl + Arrow up/down have a function in IFS Cloud?

593
Grzegorz Byrski
Hero (Employee)
D
Sidekick (Customer)
DanTraytonSidekick (Customer)
asked in Forum FAQs & Help
Get IFS Status through RESTful API

Hi, We have been working on several integration projects which involve either sending data from IFS or pushing data into IFS mainly through RESTful API’s. For some of our external systems calling into IFS I was thinking it would be good to check the status of our IFS instance before commencing with the operation. Is there a suitable IFS Rest API I can call which shows the status of our IFS instance? I would prefer doing this rather than calling something else to see if our IFS instance is operational.We are currently running IFS10. Many Thanks,Dan

240
D
Sidekick (Customer)
K
Do Gooder (Customer)
kalhara01Do Gooder (Customer)
asked in Support & Services FAQs and Help
Why this shipment freight charges invoiced tick updated

Why this shipment freight charges invoiced tick updated ? 

191
H
Do Gooder (Partner)
P
Do Gooder (Customer)
Prince EmmanuelDo Gooder (Customer)
asked in Forum FAQs & Help
Error during file sending Caused by: com.jcraft.jsch.SftpException: Bad message

Hello everyone,I'm experiencing an issue using the JSch library to establish an SFTP connection with an OpenSSH server configured on Windows. The error returned is com.jcraft.jsch.SftpException: Bad message.Here are some details about my setup:SFTP Client: JSch version 0.1.54 SSH Server: OpenSSH for Windows version 9.5Complete error message: com.jcraft.jsch.SftpException: Bad messageInterestingly, I can successfully connect to the same OpenSSH server using GUI clients like FileZilla and WinSCP, but the issue arises specifically when attempting to connect from our middleware server using JSch. Has anyone else encountered this type of error or have any suggestions on specific configurations to check or modify on JSch or OpenSSH?Thank you in advance for your help and suggestions.

1070
P
Do Gooder (Customer)
A
Sidekick (Customer)
AbdelSidekick (Customer)
asked in Support & Services FAQs and Help
How to change project color in Aurena

Is it possible to change the project colors please ? ( different color for each project) 

70
A
Sidekick (Customer)
A
Sidekick (Customer)
AbdelSidekick (Customer)
asked in Support & Services FAQs and Help
How could i create a custom field in MWO

We would like to add a custom field to MWO, we followed the following answer (https://community.ifs.com/service-touch-apps-mwo-mro-43/mwo-customization-new-field-14556) we made all the steps but we are blocked on step 11. Where could i find the UI DESIGNER ?How could we use UI DESIGNER please. For information we use IFS APP10 EE UPD 18  

621
A
Sidekick (Customer)
K
Do Gooder (Customer)
kalhara01Do Gooder (Customer)
asked in Support & Services FAQs and Help
Why this shipment freight charges invoiced tick updated ?

Which function or process updates the 'Shipment Freight Charges Invoiced' checkbox ?

251
K
Do Gooder (Customer)
S
Do Gooder (Customer)
shvaDo Gooder (Customer)
asked in Forum FAQs & Help
NCR- To view all the NCR's without granting all site and company access

Hi all,In IFS Cloud, it is possible to view all the NCR (Non-Conformance Report) information for end users without granting them access to all sites and companies by using specific configuration settings and  roles or any other options available ?Kindly let me know the solution.Immediate response is highly appreciated. Thanks.

623
Marcel.Ausan
Ultimate Hero (Partner)
A
Sidekick (Customer)
AbdelSidekick (Customer)
asked in Support & Services FAQs and Help
Screen parameter for custom field

Hello,Is it possible to use the parameter Week in a custom field please ? I need to create a custom field in the screen below and i need to get the Week dateI have a problem because i do not have the value V. Is there any solution please ?

90
A
Sidekick (Customer)
Y
Do Gooder (Customer)
yusufblDo Gooder (Customer)
asked in Forum FAQs & Help
Report Studio Creating Table

 Hi everyone,I’m just trying to learning Report Studio and Im trying to create and bind table. When Im try to bind the table and preview, I only see the first row of the table. I cant see the other rows.I dragged and dropped translated text and field list labels into to report. And this is what I see. What should I do to see all the rows in the table? Thanks.

440
Y
Do Gooder (Customer)
Y
Do Gooder (Customer)
yusufblDo Gooder (Customer)
asked in Forum FAQs & Help
Report Studio Creating Barcode

Hi everyone,I’m just trying to learning Report Studio and Im trying to create barcode. In 24r2 documentatiton, on the barcode page, it says you can simply drag and drop barcode element and bind data from field list to see barcode. However, I can't see the barcode icon in the toolbox.Barcodes - Technical Documentation For IFS Cloud Also in toolbox page in documentation, barcode icon cant be seen. Toolbox - Technical Documentation For IFS Cloud How can I see barcode icon from my toolbox?Thanks. 

290
Y
Do Gooder (Customer)
H
Sidekick (Employee)
HeshalaSidekick (Employee)
asked in Support & Services FAQs and Help
unable to login to cmb scope tool cmb server production

Hi Experts, I'm trying to login to cmb server production through cmb b scope tool but my login do not work. Any idea how can i reset my login?  Thank you,Heshala.

160
H
Sidekick (Employee)

Badges

Show all badges
Terms & ConditionsCookie settings