Service (Touch Apps, MWO, MRO)

We are in the process of upgrading from Apps8 to Apps10. In mWO, we have the standard Apps8 setup to allow mobile users to select the expense from the mobile device. We set up a Part Catalog Assortment which contains all of our non-inventory sales parts that we would like to use on the work orders for service and travel expenses, which are billed to the customer. The assortment is then assigned under Mobile Part Management > Mobile User Assortments to all mwo users as needed.We have been informed with the most recent changes in Apps10 mWO, there is no out-of-the-box solution for non-inventory sales parts. We have been directed to remote warehouse for inventory parts and given a possible work-around for non-inventory sales part. The viability of the work around is still being hashed out and involved several customizations.Business Need for Apps10: We would like to have the technician select the non-inventory sales part from expenses on the mobile device. When that part is selected, t

Hi all,Absences of the ressources created in IFS Application are sent and displayed in PSO module.However, in my current PSO setup,  these “absence activities” can be dragged & droped in the PSO Workbench by the user (i.e. change the dates, reassign this activity to another resource). These changes are not sent back to IFS, but it can be confusing to the user.Same behaviour is present when a ressource is assigned on a project activty in IFS Apps.My question is: is there a setup (in the Parameters, etc) where we can block the drag&drop option of the “absence” and “project” activities in the Workbench (only these activities) ?Thanks for your help.

One of my customers has SSO (Single Sign On) setup.  When testing the Mobile Work Order, after the screen to enter the system id and server URL, it redirects to the SSO. Is there a way to login with username/password bypassing the SSO option for testing purposes? Thanks in Advance!

Hi, is it possible to restrict access to Active and Historical Work Orders in IFS, to a specified group of users based on Maintenance Org?For example, we are considering use of WOs in an area where the WOs may contain sensitive information that may not be appropriate for other regular WO/maintenance users.

Hello,This is my first post here and I’m glad that I found this community. I have a small problem with Time Tracker 10, I believe it’s permission related.The problem is for a normal end user to see Projects in the app. The user can add hours to the Project from Time Registration in IFS 10 EE and then see them in the mobile app, hours and Project name. The user can also delete these hours from the app. The only thing missing now is for the end user to search for, find and add hours to a Project from the app. For me as an administrator it works. I’m guessing because I have more permissions. What is needed to select Projects from the mobile app?Shown in the image below is where the end user can’t find Projects, where I as an administrator can. 

Dear allIs it possible to adjust survey answers on the WebClient or to walkthrough them, so existing answers could be overwritten?It happens that answer modification, once the survey has been initially saved, works only on Mobile but seems to be not supported on the WebClient. Is this planned to be featured in the near future? Or am I doing something wrong?Best regards:Marko

On our previous version of IFS Trip Tracker, when adding a photo to an expense claim, users could turn their device landscape to select a photo from their camera roll. Since updating to iOs 13, this functionality has been lost. IFS support indicated this was not intended functionality and that it was Apple who corrected the so called bug.It was suggested at we enter this as a feature request for future consideration. Does anyone know how to do this and how successful these requests are? It was a really hand tool for users to attach electronic receipts to their claim (screenshot then attach). We are currently on Apps 9.

Hi, I’ve come across a fault with my trip tracker app. The pictures taken from the Trip Tracker app are not shown in the IFS application? What could be the underlying reason? Best,Siem

I have some users that can see the Non Conformance Report under Attachments and some that cannot and I don’t know how to fix the users that cannot see itI checked Object Connections and the LU is set up properly to see Non Conformance Report

We have a report statement of account report that creates a pdf file contains a number of different invoices for customers in it.  We would like to set it up so that when the report is run an email is sent to each customer that has an invoice in the pdf.  It would also need to be able to choose which email is the correct email to send invoices to if the customer has multiple different emails.  Is there a way to do this in IFS10?

I know this is a long shot, but what if someone has cracked it. Finding it difficult to migrate to a different invoicing strategy in Service contract module. The service contract, that has to change, is an existing one, which has been invoiced many times in past and thus its being impossible to change the INVOICE PARAMETERS.  Is there is any possibility to revise the INTERVAL of INVOICE PARAMETERS  so that the INVOICE PERIODS can be revised in a Service Contract. Remember there are invoice lines generated for existing invoice periods which does not have to change but has to be revised to a different interval from a revised date. Appreciate anyone who is even sympathizing.Jixon  

How to create a user with unlimited password expiry?     I want to create a user ,whose password should not be expired.    

From Document Class Management > Persons and Groups user NETKLK is enabled to create documents from doc class : PO-S1.But not from doc class PO-S2. Therefore when searching for document class when creating a new document revision with criteria PO-% user will get only the doc class PO-S1.But when user is trying to attach a document he/she will get document revisions created from doc class PO-S2 as well. It is also possible to attach a created documents from doc class PO-S2 . How to restrict attaching documents from document classes that user does to have permission to create new revisions?Thanks In Advance

Hi,While doing warranty claim process, after PO approval and posting, Charge back voucher is not creating.I have enabled ENABLE_WARRANTY_CHARGEBACK to Y and WARRANTY_CHARGEBACK_WHOSPLACE value also provided .Can anyone please guide me how to create warranty charge backs vouchers automatically. ThanksRamya

We are running Touch Apps on-premise on Applications 10 Update 10. But I can only log on as local admin and not on system id.Only getting this: I have full access with IFS_ALL on my user and have the touch apps admin functional role included.

Hi,     I have created a Sync Rule with delivery mode as Batch Delta and everything runs fine until the Mobile is initialized ,After initialization no data is there in the table and the data gets pushed the next time the sync rule runs.Is the app not supposed to download data for all tables when it is initialized for the first time.Am i missing something,Any guidance would be appreciated

I'm trying to create a event or addition, to set the Sales Quotation to state printed.The Sales Quotation is released if the attached document is released, it is triggered with the below custom event. This works great.But it does not trigger the print checkbox, and therefore the revision function is not triggered.If a update is made for the Sales Quotation, the SQ is not revised, because it has to be in state printed.Can someone give me a hint on how to get the state of the Sales Quotation to printed. declare   info_ varchar2(32000):= null;  objid_ varchar2(32000);  objversion_ varchar2(32000);  null_ varchar2(32000):=null;  pragma autonomous_transaction; begin    select q.objid, q.objversion into objid_, objversion_  from order_quotation q where q.quotation_no=doc_title_api.Get_Title('&NEW:DOC_CLASS', '&NEW:DOC_NO');    ORDER_QUOTATION_API.RELEASE__( info_ , objid_ , objversion_ , null_ , 'DO' );   commit;   end;    

When a user wants to attach a document to a work order, I would like to default a specific document class.   Logical Unit:    ActiveSeparateIn Document Basics → Document Defaults per Object tab, I add the LU Name ‘ActiveSeparate’ and enter the default document class as ‘Equipment’.  when I open the Work Order window and try and add an attachment, it is not defaulting.  I’ve defaulted many document classes on various window, but cannot get this one to work.     Has anyone been able to default a document class on work orders?

Hello, When I want to view documents in IFS, I get an error. What is the reason?  

Dear support, how to set an attribut n FSM6 and send it to PSO?For example: In FSM6- tab” person” i want to send the phone number pro to PSO WORKBENCH 6.6 on column resource, in tab Resource.Thanks for your help

@Mathias Dahl  do you know if we have any officially supported ways of distributing Aurena Agent that doesn't require an internet connection. I know there are ways of distributing Chrome extensions without requiring internet but before I suggest them to the customer I would just like to double check if we have any officially supported way of doing this?

Hi, In Apps 10 environment we are getting an error for maintenance time transaction as below. “Period 2021 - 01 is not open for user group XX in Company XXX” Actually 2020 December, 2021 January, 2021 February periods have been closed already and at the time of closing these transactions were not there. Suddenly there transactions are appeared in the lobby and by viewing through ‘Work Task Posting Analysis’ window it shows this error.  Some of the transactions are at the ‘Reported’ status and some of them are at ‘Reposted’ status. Can you guys explain what is root cause for this issue and how to solve this? Best Regards,Thakshila

Hi,While creating a new employee via ‘Employment Assistant’ I am having the below error ‘Insufficient access rights. you cannot register Employee Employed Period data for the employee 700056’.I know it is not a permission issue because the error persists even after granting full IFS permission.Any help is much appreciated.Thanks 

Many sync jobs returned the same error.I ran the function manually, a different error returned. 

Hi, In FSM6, is it possible with the standard to display all tasks for a team (the team(s) of the technician) ?if no, what is the easiest customization that we could do for :to display all tasks not dispatched for a team ? to allow a technician to auto-assign task ? option : to see all tasks not dispatched in a map (on mobility) : is it possible ?  Thanks and Regards