Service (Touch Apps, MWO, MRO)

Good Morning, Can anyone advise how the name appearing on the CONTACT field can be updated. This field automatically populates when the Work Order is saved during the prepare stage. The contact name also appears on the Work Record Sheet Signature . Many thanks for your help

On occasion our engineer’s are completing surveys on their MWO and the survey answers are not arriving into the survey answers table. There are no failed transactions when the engineer saves the survey and no errored background jobs. If the engineer un-installs/re-installs the app, this seems to fix the issue. However, this issue could continue with an enigneer for weeks at a time without us knowing and therefore result in a significant loss of data. Has anyone experienced anything like this? We are using IFS apps 9. Thank you.

Hi, Customer deployed the Scan It application using the following procedure :Scan It on Aurena Native He installed the app on a smartphone and filled in the information below: He gets the following error message: Certificates are present on the smartphone : Could you indicate what are the configuration points to check on the IIS server, touchapps, IFS, etc? Thank you in advance,

Hi Everyone. Could someone explane please why this option “N/A” is not available in Mobile? My need is to set “remark required” even the user choose yes, no or NA. Is that possible? I’m using mwo Aurena native apps 10 UPD14 - MaintEngapp Tks a lot

we are encountering the following error in APPS9 UD17 in the database log ORA-03135: connection lost contact BEGIN NULL; END; we just completed an Oracle 12c export to Oracle 19c import to upgrade our database. Is this a true error and how can we identify what’s causing such? Thank you

Hi All, This sounds like a very basic thing, but either I am having a really bad day or something else is going wrong. According to flow 4.16.3.1 - Manage Service Quotation we should be able to enter contact after the Servir Quotation has been created and in status ‘Under preparation”. Unfortunately, I’ve been looking for a place to enter contacts on my Service Quotation and either I am missing something or I am not seeing all possible tabs here but I can’t seem to find the proper section to add a customer to my Service Quotation. Anybody have any hints/screenshots what I am doing wrong? Best Regards Roel

Hi All, I am trying to enter a ‘Part Services’ on a Service Contract but for some reason the “Finish’ button never gets enabled. What other information is mandatory here to get this enabled and click on ‘Finish?’ best Regards Roel

Hello community, I would like to show only a global price of all the resources and material of a work task on a service quotation. I belive this should be possible as there is a Field “Include in Fixed Line” (see below) but I do not know how to set it to Yes as it is not editable on the Other demabds tab. How can I do that? Thank you !

Hi Team, We have upgraded a customer from Apps8 to Apps10 UPD15 and there are some events related to touchapps push notifications missing. All those missing events are available in IT2 environment which we created few months back. We need to check why these events are missing. We have a doubt, about whether these events get created from a background job/scheduled task. Is there a way to check it? Since the financial report comparison has not been completed, the background jobs are not yet enabled and job_queues remain 0 yet. We can export and import missing events from IT2 to UR environments. But we need to be clear, about whether these events will be getting created once the background jobs are enabled or not. Thanks in Advance. Best Regards,Rayan comparison with IT2 and missing events are listed. Events in IT2 EE client are visible In UR environments, cannot see those events

Hi, We are quite new to MWO and are struggling with PO Receipts. We have an Inventory Part with a ‘No Lot Tracking’ order type. We have raised a PR against the WO, Authorized it, Converted to PO, updated Destination Warehouse on PO, Released PO, but when on the MWO the User can see it has a PO but when they select ‘Purchase Order Receipts’ (via the Required Material → PO OR from the Dashboard) they never get the option to receipt. Can anyone suggest things to check as to why this isn’t possible? Is it the Part Order Type of no lot tracking? Is it something to do with the Entity Details etc.? Thanks in advance.

Hi All, Does anyone know about this situation? The start time is not greater than the finish time, but I’m getting a faield transaction. Using apps10 UPD14, mwo maintenance 10

Hi All, Does anybody know why the device Motorola g is not the camera button while you try to add media on a work task? The model is Moto g(30) or (9) It only enables the galery option. I’m using IFS MWO maintenance 10, APPs 10 UPD14. I already gave permission to camera in apps information. Already cleaned the cache of app and camera system. Also reset the device. Testing with samsung for example it works well. It’s strange because if I use mWorkOrder app or the old demo apps, the camera works well with them. See print. Tks for help Missing the camera button. Camera allowed. Demo app in the same device.

I missed being in front of the customer from Apps10 update 3 to present and I got on a call with a customer wanting to look into using the tech portals. I used to be able to Grant all from the top of the projections page, but theirs wasn’t enabled. I also see that when you enable some of the projections, the subordinate projects don’t all automatically turn on. Is there a trick to this now that I missed? Thanks, Jb

I have a customer asking if and how we can combine ESM service orders on one customer order post invoice preview change? I’m sure there’s a simple way and we didn’t lose that ability but I can’t figure it out.

Is there any document on how to use and enable the Gantt chart in IFS. Some of the work orders alotted for resources are not appearing in the list.

Hi! We have a situation where we must know when an Work Order is being opened through the IFS MWO application. Sometimes, due to events created in IEE, users are blocked to do some operations (like one of the events that won’t allow two work orders of the same type to be opened for the same object). These messages won’t pop into the application screen so we never know when a WO is being blocked by some event. We need to find a way to know how many Work Orders that are being opened on the app are not being transfered to the IEE. I need to know how many WO were created using mobile devices x how many were transfered to the IEE. Can anyone shed a light? Thanks

We are in the process of rolling out Aurena Notify Me for PO and Invoice authorizations and have run into an error that I cannot resolve. Purchase Order authorization works great. User receives notification of a PO in their windows notification center. When they click the notification, the app is launched. User can authorize the PO from here, PO line in the App will show Pending. After a few moments, it will disappear from the notifications listing. When we check IFS, the PO shows authorized. All is good. When an invoice is assigned to a user to authorize, the user receives the notification in their windows notification center. When they click the notification, the app is launched. User can click Authorize here, window updates to show the Invoice Line status as Pending, as shown below After a few moments, the invoice line disappears and at the same time, another notification appears (with no description on it) in the windows notification center. When clicked, the following message is p

Hi! On the Prepare Work Order window, under the Resourses tab, when setting up a Report Time, it’s possible to insert comments on the dialog box below, before creating the Time Report. When reported, I cannot find where the comment that I wrote went. Is there a way to print/view the Time Reports that were created? Thank you!

Hi guys. Hopefully an easy yes or no. I’m currently using MWO on android with user name password & server url etc. I can’t find the correct app (if it exists?) for ios? Ones I’ve downloaded come with no option for username password & url. So…. can someone point me In the right direction at all? c

We are using IFS 9. Some of the sync tables for MWO use a combination of user/installed app/device as a unique identifier for sync transactions/data. We wanted to understand what happens if the following information changes before the transactions/data are synced … The user’s install app version changes The user’s device is disabled and a new active device is created Example A user has failed transactions, out messages, and push queue records associated with app version 3.17 and device 123. These transactions/messages have not synced yet. The active MWO app version changes from 3.17 to 3.18 The user device 123 is disabled. Device 456 is created and is the only “active” device for the user. What happens to the transactions/data and out messages associated with app ver 3.17 and device 123? Will they still sync?

How do we check the “Allow Multiple Devices” box for Touch Apps MWO applications? We are using IFS 9.

We are stuck on IFS Apps 8 while we consider our options to upgrade. We rely on Mobile Work Order for our service engineers and they currently have to run old devices using Android 8 though we have found some work OK with Android 9. Neither of these are going to be an option soon as we can’t buy devices with these old OS. Does anyone have a workaround for this? I know the IFS cloud will also be deprecated soon but we are running our own in house Touch App Server so hopefully that at least will buy us some time in that respect.

We are using IFS 9. What is the purpose of the test initialization function for mobile users? Is the user’s data actually synced?

Have a WO (not linked to a Contract) where only some lines are EAM, the rest, posted. Any ideas? Plus, what does EAM stand for, in IFS speak? Many thanks /ash

The customer is Not getting "Request Aborted" when a foreground process exceeds the 30 minute statement execution limit. When IFS tries to connect to the customer environment using the iFS VPN and trigger off the same job , the error is generated. The application is freezing on the customer end as the error message is not being populated. Any possibility that the customer VPN is blocking the handshake sent by the application? Are there any other possibilities on why the “Request Aborted” message won’t get populated on the customer end. Are specific logs that can be used to determine the root cause.