Hi @feng ,

1. Go to the Application Parameters screen in the IFS Cloud
2. Search for Parameter ‘SERVICE_REQUEST_FOR_NEW_WORK’
3. Set the value to ‘FALSE’

After that initialize the mobile application and you may see the New Work option.

Best Regards,

Navod Janitha

Hi Navod

Thanks for your kindly reply.

When I set the value to ‘FALSE’, I can see the New Work option.

Could you explain why it should be set to ‘FALSE’

Thanks & Best regards!

Feng

Hi @feng ,

I am not sure why the values is set to FALSE, though it should be TRUE. But as per the core functionality the New Work works when this sets to FALSE.

Best Regards,

Navod

Hi Navod

Ok, I see. Thanks so much.

Best regards!

Feng

HI Feng,

ServiceEng App now supports both New Requests and New Work Orders  .

The app parameter ‘SERVICE_REQUEST_FOR_NEW_WORK’  controls which one you want use. 

This is why you see New Service Request option when the parameter is set to TRUE. 

Regards,

Uthpala

Hi @Uthpala 

Thanks for your kindly reply.

Yes, now I cannot see New Service Request. Thanks!

Best regards!

Feng