Service (Touch Apps, MWO, MRO)

Dear Community We are using IFS Cloud Service Management to handle our Field Service requests. We are relying on Work Order / Work Task / … entities to model all the information.We have multiple contacts we want to document for a single Work Order. On the Work Order, it would seem that only 1 set of contact information (name / number / email) can be documented.How would I achieve documenting multiple sets of contact information (name / number / email) for a single Work Order? Thank you for your valuable feedback

Hello IFS Users,We have been trying to implement IFS Service Module that suits our business processes while staying within the scope of standard solution IFS provides. We have been working on this project for almost 2 years and not happy with the solution we are getting. If there are companies out there who are using IFS Service module successfully, we can really use some help if you are willing to share how you use it and how we can effectively use it. Any assistance you can provide would be greatly appreciated. 

Dear IFS User Community,An issue has been identified when using IFS CRM Companion App, on an Apple iPhone, with the iPhone in ‘dark mode’ setting.With an Apple iPhone in dark mode setting, the CRM Companion notes field within the “Lead” screen becomes black. As such, when entering (black) text into the (black) notes field, the text becomes impossible to view.Have any users encountered a similar issue and have found a clever IFS fix / work-around (other than the iPhone setting being returned to standard (light) setting) ?Thank you in advance for insight / experience / suggestions.

Hi Team,they should exist a background job for removing the automatic generated remote warehouses with the address type “Geolocation”Do you know the name of this background job to remove those warehouses?BR Marina

Hi ⁠I am searching for the right settings to get MWO Maintenance App fully in French language on my iOS device.My mobile device is set up for French.The preferred language for the mobile user I am connecting with is set up to French.The App menus and various screens and fields are in French ok.But not the notifications for new assignments. They remain in English. Am I missing a setting somewhere or should it be reported as a bug?

I have a customer whose technician is completing work orders and the assignment status remains as ‘OnRoute’ even though he completed all the steps and finished the work task. The technician utilizes the travel option to travel to / travel from the job location. What are some possible causes for this status change issue? Is this a bug and/or human error with selections that the MWO app is allowing to move forward in the work task process with? And is there a functionality as an admin to manually change the assignment status? 

Hi, we are using IFS cloud in conjunction with PSO and MWO.  We have a set up where we have a single work task that is planned via PSO and then sent to MWO. Everything here is fine. However, sometimes a second person is required on site to assist. We accomplish this by adding a new resource line on the work task. This in turn sends a new allocation over to PSO and schedules the work accordingly.  The issue I have is when we commit the work Allocation in PSO and send to Mobile each user has to run through the same work flows and survey etc on MWO. We want the lead worker to complete all surveys etc in MWO and the second user just to be able to arrive on site and then set the status as completed when they have finished and not have to complete the surveys etc.  Is this possible?  

Hi there, we are currently using the MWO Service 10 App for around 200 engineers.Is anybody known with MDM possibilities together with the IFS MWO App? Intune maybe? Like to hear your experiences and advise,  Many thanksKind regards,

Hi All, I am getting an error when trying to transfer a work task to MWO. the user and person are all connected and I can log on to the mobile app. however I keep getting this error. any help would be appreciated   

Hello Everyone! First off thanks in advance for your input!  I have a scenario where it is convenient for a technician to use multiple devices.  For example taking pictures with a phone and then completing a work task on a laptop with larger screen real estate.  Has anyone come across this use case?  I recommend one device per field tech but sometimes it is more convenient to use more than one. Thanks! Matt

Hi,I'm trying to find out what causes long mWO initilazation time.I've found a thread on community regarding slow initializationhttps://community.ifs.com/service-touch-apps-mwo-mro-43/long-delay-in-mwo-app-10-initialization-process-13158Now, our customer reports slow initialization and also synchronization. Initialization takes up to 1.5 hour (measured in local network), synchronization also takes a lot of time and usually is unsuccesfull (done on mobile data far from work).I did a test yesterday evening using vpn connection and in my case initialization took 20 minutes. Looking in synchronized objects tab on mobile user, the most time consuming entity was InventoryPartInStock and InventoryPartBut summing time for entites it should take approx 3-4 minutes to finish.On my iPad after downloading entities there was a longer approx 10 minutes or more period with a Waiting for Server message 

When Allocating a resource on a work task or looking in Resource monitoring Gantt we wish to see where the resource is on other planned/active jobs that same day in terms of the geographical locations i.e. the Location address of the object or Customer address.Preferably the object location address would be visable on the “pop-up” when you hover over already planned or active work in the Allocate Resource schedule but no such luck. Or can we modify the information in below pop-up?Resource Allocation on Work task Or if we can see it in the resource monitoring gantt, for example if a customer calls, it would be good to see where the resource already is located.Any tips o

Trying to connect to our IFS Cloud Test site with MWO Service on an Android Tablet and receiving the error “An Error has occurred”. “Something went wrong while tryingt o communicate with the server. Please check the connection and Server URL.”  The version downloaded of IFS MWO Service is 23.7.917.0. The error comes up almost immediately. The connection works on the iOS Apps and Windows app but none of the Android tablets or phones.  This is both inside and outside of our network/firewall.  The other non-Android devices works inside and outside of the network/firewall. We are unsure what to check/troubleshoot to find the issue. Thanks

I would like to have the customer data to be updated as often as possible in the MWO app so it is available to me when creating new work on the app. The reason is that in my scenario field technicians will also have the ability to create new customer records (either in Aurena or in the CRM Companion app) and then create new work for them.How can I make it so the customer information is pushed to MWO as often as possible?@kathlk do you maybe have an idea on this?

For one my customers we have been asked to do a modification for activating work task time reporting on future dates, what can be the consequence of this?Meanwhile what is the reason that we allow project time reporting for future dates but it is not possible on the work task?

Hello,We are looking to pass the work order # to another app / site to associate additional data with it. We are trying to build a link off of the work order in MWO https://formsproapp.azurewebsites.net/launch?WorkOrder=${WO_NO} Reading the documentation, it seems like this should be available. However, when the link is executed the parameters are blank:https://formsproapp.azurewebsites.net/launch?WorkOrder= Thanks in advance for any insight you can provide!

Dear all, We are currently using the IFS MWO SERVICE 10 App version 10.13.1360.0 and need to update to the latest version (10.20.1419.0), through App Store. (iOS Devices). Would you kindly advise if this is performed, the devices need to be initialized and as a precautionary measure do we need to advice all the devices to keep on idle mode or disconnected? Many thanks for your kind thoughts and advice.  

when our devices are doing an Initialization, it gets to Processing Message 3/XXX and it always gets stuck for over 5mins. how do I work out what this message is so I can see if I can reduce the data being sent?

In Cloud 22R1/ MWO/Work Details, when we select Object then Object ID is not visible, in other Instance its showing all the Object ID’s, same configurations did in other Instance but not showing the Object ID, any configuration i missed ?  

Hi All,Can you please help me to resolve these questions regarding creating new service requests from mobile (IFS Cloud mwo - ServiceEngApp).What’s the difference between creating new through work assignment and through new service request?  In mobile, when creating the new service request, there is a mandatory lov fields named ‘Service’ and ‘Service Organization’. In Aurena from where I can setup this data. After creating the Service request from mobile, will it be transferred to back-office? What is the page in Aurena that is possible to see created service request.Thank you very much!Best Regards,Nethmi

Hi,Creating this idea on behalf of a customerIFS Cloud 22R2 - Service / EAM solutionWhen Object Measurements are registered from a Work Task or a Work Task Step, either on MWO App or directly on IFS Cloud, the Work Task reference is not recorded against these Object Measurements.This prevents from being able to easily integrate Object Measurements into the work reporting for the Task.Unless creating a CRIM for it.This would be a great enhancement to have this link as part of the standard core solution 

Is there a limit to the number of pictures / videos you can upload on any one task on MWO or is the limit based on the device capacity?

How to use the lobby view in IFS Application to retrieve information about mobile work order usage in Apps9?

We have just updated from Apps 10 Update 9 to Update 15, and now get the following error when searching in the Resource Monitoring Gantt.You can search okay the first time, however if you then perform a subsequent search and change the search criteria, this error appears. It happens for that user until they close out of, and restart IFS.It does not appear to happen when logged in as IFSAPP though.It was not a problem prior to Update 15.Ifs.Fnd.FndSystemException: Explorer: An Unhandled Exception has occurred ---> NETRONIC.XGantt.VcElementCannotBeDeletedException: The calendar "TEMPCAL#" is used, it can not be deleted. at NETRONIC.XGantt.VcGantt.throwException(Type type, String message) at ActXBaseControl.throwException(Type type, CStringT<wchar_t\,StrTraitMFC_DLL<wchar_t\,ATL::ChTraitsCRT&lt

①Connect Complex Assembly Work Order to projects.②Disposition Code of Disposition Shop Order is set to "Exchange※" and approved.Generate material details (unallocated) for assembly orders.※MRO Disposion Codes:"Create Inventory","Create Material Demand" is Yes. ③Changed the ownership of Shop Order (Order Type:MRO Assembly) - MATERIALS.※To reserve Inventory arranged by own company (project connection). ④The command ""Redefine Supply Code"" does not appear and the supply type: inventory order cannot be changed.