The trilogy is complete. If you liked IFS Cloud - Scheduling demystified (23R1) and IFS Cloud - Next-Generation Service Management demystified (23R1) you don’t want to miss the last episode.
The document includes general information on MWO Service, most of the end-user functionality, and lots of technical aspects.
Just like the other two, this is NOT an official IFS document, however it was created in collaboration with R&D. There are still some areas that are not included, so if you have corrections, feedback, ideas - please do share so I can incorporate them.