Service (Touch Apps, MWO, MRO)

HI,I’m currently experiencing an issue when trying to complete a Request Work Task via MWO (Report In).Although the clocking out data is successfully passed to IFS Cloud, the task remains visible under “Work Start” in the MWO mobile app and Work Assignment.Each time I attempt to close the task, details such as the survey, description, and debrief are correctly transmitted to IFS Cloud.  However, the task stays open and reappears every time I reopen the app and sync.The failed transaction returns the following error:“Not allowed to change the status when the Work Assignment is downloaded to a mobile device. - ORA-20110: JtExecutionInstance.NOSTATUSCHGALLOWSTATUSLOCKED: Not allowed to change the status when the Work Assignment is downloaded to a mobile device.” Could you please advise how I can resolve or manage this issue?

 Wondering why the service object operational status below is null.  How do I set it to operational. When I look at the Part Serial the Operational Status is “In Operation” I’m can’t find the serial in maintenance aware.  

Has there ever been a requirement to visualize IFS Cloud on a kiosk/totem, where an external technician can sign a document related to a Work Order without being logged into the system? The scenario would be one where an external contractor and an internal technician both need to sign a PDF representing a Permit to Work.

Hi everyone, When I create a New Request in MWO, it correctly appears in PSO, but the date/time is incorrect.In IFS Cloud, I noticed that the Planned Start value is not transferred. So far, I haven’t been able to identify the root cause.Has anyone experienced a similar issue or have any ideas what could be causing this?Thank you in advance! 

Hi All, I’m trying to manually add an SLA commitment to a task (ID 1161) with a due date, and I expect this information to be passed to PSO so the task can be scheduled accordingly.However, this isn’t working — the task is not being scheduled.In PSO, the available time appears incorrect, and in the scheduling information section of IFS Cloud, nothing is showing.Could someone help me understand what I might be doing wrong?ThanksSla on Request work Task Sla commitment  scheduling info emptyPSO 

Hi, i have created a new service contract and try to crete one time invoice, but I get this error message. Is there som basic data I have to define? 

Hi,I am unable to login to the IFS MWO Service App. After entering the server URL, its redirected to the login page, but after entering my username and password, its throwing error :- An error has occurred("error":""code":"ODATA_PROVIDER_ERROR""message":"Aninternal server error occurred,Contact administrator.","details":[("code":"PROJECTION_IMPL_EXCEPTION","message":"")])),  

Hi All, Since yesterday we discovered that we are getting failed transactions when we are updating the status of the Work Assignments to any value like accepted or started. The error message is: "Undefined bind variable 'OBJ_VERSION'”We don't know why this is happening and how we can solve it.We were experimenting with Custom Pages and Custom entities to sync it to the MWO, so we reverted all changes once we discovered failed transactions are appearing. So the Page Design, Navigator Design and the Projection for ServiceEngApp are all standard again. However we can't be sure that this error is due to our experiment.Is there anyone who tell is what we should and whether this has been seen before?Extra informationThis is happening for multiple users. Creating Time Transactions is still possible from MWO and updating the description of the Work Task also get's synchronized. It really seems to happen on status updates of the Work Assignment.  

Hello,In 25R1 MWO, when we create a new Request Quotation, it only allows us to capture the basic information such as Object, Service Catalog and Customer. The same flow is mentioned in the MWO Demystified (25R1) document as well. Do we have a flow for including the materials and expense line items in mobile while creating a request quotation?When we look at the page designer, there are some assistants and screens linked with adding expenses and materials to Service Quotation and not Request Quotation. Will these work only for Service Quotation? If so, what would be the process flow for Request Quotation?Any inputs on the above would be appreciated. Thank you. 

Hi, We have a request from our business which we were unable to find a solution. We are using IFS Apps10 service and maintenance and have a need to invoice before all costs are recorded. Being fixed price work, the costs are not applicable for the invoice. However, once we invoice the WO moved to Historical and we are unable to record costs to these. Any other customers that have the same need and how are you doing it? 

Hi Experts,I get this fail transaction if I create an additional work from a request task using option ‘Request additional work that needs to be done’. I use copy task detail option as well.It is not clear how to refresh map positions in back end. I refreshed the relevant tasks but still cannot get rid of the fail transaction. Has anyone come up with this issue? how to get rid of this without erasing the already synced transactions in backend. ORA-20114: MapPosition.FND_MODIFIED: The Map Position record has already been changed. Please refresh the record and reenter your changes.ORA-06512: at "IFSAPP.ERROR_SYS", line 140ORA-06512: at "IFSAPP.ERROR_SYS", line 509ORA-06512: at "IFSAPP.MAP_POSITION_API", line 911ORA-06512: at "IFSAPP.MAP_POSITION_API", line 961ORA-06512: at "IFSAPP.MAP_POSITION_API", line 809ORA-06512: at "IFSAPP.SERVICE_ENG_APP_SVC", line 76923ORA-06512: at "IFSAPP.SERVICE_ENG_APP_SVC", line 76923ORA-06512: at "IFSAPP.SERVICE_ENG_APP_SVC", line 76931ORA-06512: at "IFSAPP

Hi all, I have a problem with time types and resource groups in IFS Cloud / MWO App.The Situation is, that we have one Resource Group, which contains all other Resource Groups of our different entities.The Reason is, that all resources need to be able to enter the time types in the MWO App independent on where they are in the world and which entity planned them. Now I have the problem, that not always the correct resource group is selectable in the MWO App. Sometimes its there and sometimes not. Independent of Task or Bundle Task or in which entity the resource is employed.For example 2 resources from the US, both working an Request Work Tasks, both identically set up.One can select the correct Time Types and one cant.Has anyone ever had similar issues?Thanks,Chris 

HiIs there anyway in the MWO to preview the content of the Work Order before actually starting it?

On IFS Cloud 23R1.8, the IFS MWO Service app (24.8.1292.0) on Android devices will stop/pause initialization when the screen is locked.  The initialization does pick up where it left off once the screen is unlocked.  Is there a way to allow the initialization process to continue when the screen is locked?

Hi All,I have Customized ServiceEngApp and added  a new list to visible in IFS MWO Service Eng app, but it’s not visible there. In IFS Cloud application I can see the data. IFS Cloud IFS MWO Service Eng App Anyone has any idea on this? I would like to see the data in the app. Thanks & Regards,Asanka.

Hi,We perform complex heavy aircraft maintenance. During this maintenance, we plan for alot of the maintenance, and identify thousands of non routines that needs to be corrected. Quite a few corrections/fixes for planned maintenance or non routines will trigger the need to perform tests after the maintenance is completed.I.e.: If we replace an electrical circuit, this will trigger the need to perform a test of that specific circuit when we reach the phase of “power on”. If we during the same maintenance replace a circuit breaker on the same circuit, the same test may be triggered again.We are trying to find somewhere in IFS Cloud where we can create this list of tests.Wishlist:It would be nice if the list is populated by both planning before maintenance, and triggered by non-routines reported during maintenance. Preferably it’s available after maintenance is concluded. The aircraft maintenance is closed before the aircraft leaves the hangar, and this is before it is powered on We do no

Hi all, is it possible to assign UoM directly to a Work Task Cost Category?At the moment our Technicians have to add the unit every time they add an expense in the MWO App from the complete Units list.The non-inv sales part connected to the Cost Category has a unit defined (Sales Unit of Measure).Can this be applied automatically to the cost category connected to the sales part? Thanks,Chris

Hi All, I have a concern with Auto-time functionality in MWO. If a technician work from 15.00 to 19.00 (2 hours normal time 2 hours over time), it is fetched to the system as 4 hours only. Two split into two different time types, technician has to split the time by editing. To do that he needs to keep the work task after completion.Further, we cannot select time type when we complete the work with auto time enabled. We can only select a time type when we editing the times.How others work with auto time in different scenarios?TIA.

Hi all, it is not (by default) possible to add location and object based notes in the MWO Service Classic App.I can see the notes created in IFS Cloud, but I cant create anything else than a Task based note in the App.Is it possible to enable this somewhere? Thanks,Chris

Hi Experts, As for the customer’s requirement we are configuring a new screen inside of this steps overview screenlike if we click on step 1 we can go inside the new screen for step 1 and add relevant data.In there we need to go to the step 3 without going back to the overview screen of steps. For this in the new screen can we have a drop down of steps id in the header of the screen in MWOSimilar to this in screen in MWO header Thank you,Heshala. 

How can I enable Technician Portal in IFS Cloud?  Currently the data is not present when I try to access the screens. Please share any configurations/ permission sets required.

Hi,I am working on a IFS MWO Mobile Development (Customization). I have enabled state machine in one of my newly introduced entity (Planned, Released, Completed, Cancelled). I have added relevant code changes to the .client and .projection and already defined Sync policies on .app file. Now I am facing an issue when changing status from MWO it’s locally changing but not Syncing to the IFS Cloud. All other fields working as expected but ‘Objstate’ doesn’t change..offline file MWO  IFS Cloud  I cannot see any failed transaction on the mobile as well.Any idea will be really appreciated. Thanks & Regards,Asanka.

According to the F1 documentation, the FS Migration Tool supports documents stored in both Shared and FTP document repositories. However, the documentation does not clearly specify how the Source option should be configured when the source is not a database. Could someone please advise on the correct setup for the Source option in such scenarios?Thank you!

Hello IFS Community,As I embark on my journey in this community, I wanted to kick things off by asking: Who here is using Remote Assist within IFS Cloud? I would love to hear about your experiences and how useful you’ve found it in your operations.Looking forward to your insights!

Hi,maybe someone can consult what actions should be done to activate mobile user?:In is not allowed to activate it manually. The field is inactive when switching on the function to edit data.