Service (Touch Apps, MWO, MRO)

We have received requests from field users to increase the answer space available for eForms in MWO. When reviewing the configuration, we found that the eForm question types do not include any option to adjust the size of the answer field. While researching this, we found the following references confirming this as a known limitation (note both posts are approximately 3 years old): 1. https://community.ifs.com/service-touch-apps-mwo-mro-43/adding-multiple-lines-in-a-statement-type-question-mwo-eforms-35780IFS confirms that displaying a multi-line statement/answer is not currently possible and suggests submitting it as an Idea for a future release. 2. https://community.ifs.com/service-touch-apps-mwo-mro-43/mwo-service-survey-answer-field-length-37484This describes a related limitation where the Answer field length differs between the entity used in IFS Cloud (4000 characters) and the entity synced to mobile, IFS Cloud (2000 characters) for Open-ended questions. Could you confirm whether

The "DARP Summary for Work Order based Service capabilities" states that IFS is planning to deprecate the Work Order (WO) based Service Management processes and capabilities by November 2027.I would like to check if Service Contracts (Work Order based) exist. Could you please provide the SQL statement to extract the relevant entries?The version is IFS Cloud 24R1.

Hello, Recently I have seeing the sync issue between mobile application and Cloud, I try to start the Assignment and fill Time Entries from mobile but the status doesn’t updates on cloud. I checked the failed transactions and found the error - ORA-20105: ActiveSeparate.ACTSTARTISLATER: Actual Start is later than todays date for work order 694. Does anyone know why this is happening with few accounts while others work perfectly and what is the fix Thanks & Regards,Mani

Hi All, I’ve created a persistent custom field for MWO app on the MobileMaterialReqLine entity. It is available and editable in the MWO app but doesn’t sync back to IFS Cloud and throws an error. I’ve included the screenshots of the setup and the error below. Created the CF Enabled in page designer Available in MWO appSync errorSync error detailsAny idea on what the issue could be is greatly appreciated! Thanks,Dulshan.

Hello, Using Apps for Page Designer, I configured a field as Required to ensure users do not overlook it when entering time through the MWO Service App. However, this change does not appear to be reflected in the MWO Service App, as users are still able to save their entries without completing the field.Could you please advise if I am missing any additional configuration or step required for this change to take effect in the MWO Service App?IFS version 25R2Thank you,Wafaa

Hi All,We need to use Region attribute in request management to use in several places such as Selection Rules, Task Regions etc.However, it seems that region alone does not work and we need to tie it with a location to make it usable. Since we get requests from different locations almost every time saving locations may not be that useful. Address and Region combination would be ideal for our work. If we use dummy location per region then that will make exception in PSO with invalid location.Can anyone give any input on this?

Hi All,The work task object is not syncing on the work details page of MWo - Maintenance app.From past community post its mentioned that from 24R2 the group push for Equipment Objects has been changed to Batch. But in our current 25.1.8 cloud version its still group push. The equipment object gets sync’d on the ‘Object’ tile but not on the work details page in MWo - Maintenance. Both the group push standard users for IFSMAINTENGAPP and IFSSERVICEENGAPP have been provided with work task site access. Mobile user also has access to the work task site, as assignment has been transferred on the mobile else while transferring standard error message will appear to provide access.Please let us know for any setting to be done.In 25R1 equipment object shows group push instead of batch as per previously community posts as per above screenshotObject is missing as per above screenshot, and not able to manually add it to the mobile appObject shows in objects tile, count available on the objects tile

Hello everyone,I would like to clarify the current capabilities of IFS MWO Maintenance regarding Linear Assets.Based on our tests, we observed the following behavior:A Work Task related to a Linear Asset can be transferred from IFS Cloud to MWO. From this transferred Work Task, it is possible to create a new Work Order or a new Work Task by copying the information from the original task. However, we could not create a new Work Order directly from a Linear Asset within the MWO application.I would appreciate your confirmation regarding the following questions:Is the behavior described above the expected standard behavior of IFS MWO Maintenance? Does MWO support synchronization of Linear Asset objects? If Linear Assets can be synchronized, what configuration is required (Mobile Configuration, Object Synchronization, permissions, datasets, or any other setup)? If Linear Assets are intentionally not supported, is there any technical explanation or product design rationale that can be shared

Hi everyone,I'm trying to add supporting media (image/document) to a Survey question that technicians need to complete in MWO.I successfully added the media to the question in IFS Cloud, but when the Survey is opened in MWO, the image is not displayed.In IFS Cloud:In MWO:Has anyone implemented a similar scenario? Are there any limitations or additional configurations required to make media visible in MWO Survey questions?Any suggestions would be greatly appreciated. Thanks! 

The Online Search facility has been added to MWO in 25R2.However, we do not want to allow our engineers to use this and have been trying to remove the option within the page configuration without success. i’ve gone through all items that mention Online and disabled them but the option is still being shown! Please can someone provide guidance how and where I can remove this option.ThanksShaun

This does not refer to the partner access rights found in the CSM "Request a Business Service (CxBP)" process.Is there a dedicated page for the CxBP admin, or can they manage access rights within the LKP desktops?  

Hi Team I am receiving a warning while syncing the Aurena application. Could you please advise what steps I may take to fix this issue?For reference, I am currently using Apps 10 UPD25.RegardsAshish Ligam.

Error in retriving the saved pdf reports in crystal web service in APP8

IFS MWO Service 10 app working with IFS 10.29We recently upgraded from 10.11 to 10.29.Complete in MWO does not open the assistant, but triggers this error: Input string was not in a correct format. This happens for all users and all Work Tasks.There are no failed transactions and the bug report does not show any errors. Does anyone know what could trigger this? 

We are wondering if IFS posts all Android IFS MWO APK files on their website?  Or is the only place to get them is through the playstore downloads.  Thank you!

Hello,I created a pickup task with the supply code on the material line = Purchase order :   I followes the “Process Purchase Order” from the document “IFS Cloud - MWO Service Demystified (25R2)” : Released the PR, converted it to a new PO, released and confirmed it :   I forced the sync to MWO with the Synchronization rules.I found on MWO the request task and the pickup task :but if I try to click on “Part Pickup” to execute the pick-up, nothing is showing up : So I tried to start and complete the pick-up task. But when I manually synchronize with the backend, the pick task reinitialize and I got an error on Deleted Failed Transaction :    I don’t understand which Warehouse does not exist. What am I missing here ?Thanks for your insights.

Hi, Is it possible to hide the ‘add’ button from the mwo UI 

Hi,I have a question regarding the work task cost code setup and the process.When the Cost Code selection criteria is the same, is there a way to define which cost code should get picked to the work task depending on the type of work? 

In the FSM you had the ability to update the Customer Information on a Work Task or Work Order. Does Service Management have the same capability? testing this out it seems if I update the Customer Order Type (SEO) and add a Customer Order No it will still create a new Customer Order from the Invoice Preview.We are on IFS Cloud 25.1.8

Hi everyone, has anyone experienced this error message on a mobile device while using the MWO app? Thanks a lot Radovan   

Hello,I’m testing MWO app on Windows on 25.2.5 and a transport task was created.A mobile user have to receive the material so the transport task is visible in Move Stock>Incoming Stock – Direct :The user can execute the transport task, it removes the lines from the list.In order to see the transaction on the back offfice, I manually synchronize on the MWO app : When the synchronization is finished, the transport task is again visible and ready to execute and no transaction was created. What seems to be the problem here ?Thanks for your help

Hi,  I have a requirement where Work Tasks should be Bundled together for ease of Scheduling but still require the ability to flexibly change the status of the Bundled Work Tasks individually - is this possible using MWO in 25R2? See example below.  Bundle Task 1Work Task 1 Work Task 2  Bundle Task 1 is then assigned to a Technician and executed on MWO. Question - can the technician update the status of Work Task 2 to something like Incomplete and marking Work Task 1 and Bundle Task 1 as Work Done?  ThanksTom 

Hi,What is the best way to keep the Material Line visible in the MWO app while disabling all edit-related actions such as Issue, Un-Issue, Edit, and Delete?I have already tried removing the relevant options from the workflow configuration, but these actions are still visible in the application.Could you advise if there is another configuration, permission set, or projection setting that controls the visibility of these options or can this be a bug? Cloud version - 25.2.4 /Indika

Hi,maybe someone can consult what actions should be done to activate mobile user?:In is not allowed to activate it manually. The field is inactive when switching on the function to edit data.