Service (Touch Apps, MWO, MRO)

Hello,In MWO Service My Work screen, in baseline the ‘StartTime’ and ‘FinishWholeDate’ fields are displayed. There is another field as ‘FinishOnlyTime’ which displays only the time. If we include the field ‘FinishOnlyTime’ in the label value as shown below, it displays a wrong time. Whereas, when the same field is included in the content section, it displays the correct finish time. Why is the same field showing different times within the same screen in MWO? Please let me know. 

Hi,The customer is using the Request management flow and they want to change how Customer field and Service fields show their values.In MWO, we can see the customer information and service information as follows. It doesn’t only show the name, but with the ID. Customer information is shown as : Customer ID - Customer NameService Information is shown as : Service ID - Service NameHowever, it is required to only visualize the Name of the customer and the name of the service. Is it possible to achieve that?In MWO DB, the Customer Name is saved as Customer ID- Name. Best Regards,Nethmi 

Hello,In MWO service classic application, when we click on the main menu as shown below, it adjusts the layout of the dashboard screens to the right and displays the main menu list. It also had the ability to display the icons for the users to view the list without clicking on the menu.In the new MWO service application, the icons are not displayed directly in the screen and can be viewed only when the main menu is clicked. Also, the dashboard screen is not adjusted but the main menu overlaps with the screen as shown below. Please let me know if we will have the same layout features from the classic application mentioned above in the new MWO service application in the future updates.

Hi All, We can see associated Workflow Configuration of an assignment from MWO. However, this information is not visible in IFS cloud. I think that the ideal place to appear this is the Assignment tab of a Request Task.Further, “Surveys and Answers” are only visible once technician answer to specific surveys. Did  anyone try to make this information visible in IFS cloud at certain place? Any work around other than configuration/customization?Customer Need: Dispatcher/Planner needs to see what are the triggered configurations and survey from the Backoffice.TIA.

My Org is looking to implement mWO for internal maintenance tasks, and we want to be able to automate the transfer to mobile process so an incoming fault report can be put into the pool quickly and without supervisor intervention (faults can occur on 2nd/3rd shift and there aren’t always supervisors then). Seemingly the only option for this is scheduling Transfer Work Assignments to Mobile task to run every 15 minutes.when one manually transfers to mobile, there are the two sliders for pool and pool-keep, how can the database task Transfer Work Assignments to Mobile be configured to do either? Specify the “Allocated_To” setting as “pool”?(I also wish the transfer window option wasn’t “beginning of time until today plus x days”)or is there an API call I can make with a workflow or pl/sql event action to transfer on fault report creation vs. the scheduled task? I can’t find any obvious APIs to use for this.

Hi, My customer has created a page as an action in mwo and added several fields to that page. In one section they have created two fields; a LOV and a Text field. The customer wants to enable to Text field based on the value they add to the LOV.Ex: make the text field visible only if the LOV value in ‘Other’.This has been setup in page designer configuration in below manner and working fine there.   However, the problem is that, this change does not apply to mobile. Any idea why?We have initialized the app, refreshed cache and

Hi All, Do we have a way to create two work assignments for below requirement.There should  be two or many assignments where one assignment is primary (task leader) and others are secondary.  Only reporting should be done by the primary assignment. Others are supportive and do not report time to the work. It is like booking of few other resources to support main assignee.Crew functionality does not matching with this since these grouping are dynamic and short term. In IFS, if you create assignments all has to complete the work to automatically transfer the work task status to “Work Done”.Is there a way to work with a primary assignment and a dummy assignments? TIA.

Hi,How do you handle situations where you need to request a deposit before executing a work order?I’m looking for a functionality similar to the advance invoice for customer orders, where the customer pays an amount in advance, and IFS takes that amount into account for the final invoice.I want the same functionality for my work orders. Before I start investigating, I need a deposit from the customer. Of course, this deposit should be deducted from the final invoice.IFS doesn’t seem to have such a function. Possible workarounds are:Using an instant invoice, but you need to remember to do this manually, and it's not linked to the specific work order. Adding a sales line on the work task and crediting it afterward.Both methods require manual intervention, which can be forgotten sometimes. Does anyone have a better idea?

Hi,I am currently using 25R2, when selecting Start Work on the mobile app (IFS MWO Maintenance), I am receiving the following error.   When select Accept, Incomplete and Reject it works OK.  Can you please advise what may be causing this issue when Start Work is selected? Thanks!

Hi Community,is there any way, to use the Report Time functionality in Cases / Case Tasks to directly invoice the needed hours via a Customer Order?Workflow would be:TechSupport has customer contact TechSupport works on Case Task so solve issue Needed Time is reported on the Task CO is created via Handover Ref and has the Reported Time directly in the Sales LinesAFAIK the Reported Times can only be used to track against a Customer Project.Can this be used in any other way?Thanks,Chris PS: Did not know, which sub-forum would be the correct one. As we use Cases mainly in Service I selected this one.

Hi all,the “Return Travel” function when completing a RWT in the MWO Service Classic App, creates an entry in the “Times” Action Tab and in the Work Task Clockings in IFS Cloud.But the Time Report does not show up in the Sales Lines of the RWT and has no Transaction ID in the clockings. The problem is, that the missing Sales Line leads to incorrect invoicing and lost revenue, when the return travel is not properly displayed.Additionally it is not possible to assign a default Time Type to the Return Travel clocking.Can you please have a look at this or advise how to use it correctly, if the mistake is on my side.An easy solution for us specifically would be the possibility to simply report times in the “Time” Action tab for future dates.Thanks,Chris

Hello Experts,We are currently working on IFS 24R1 and have encountered an issue in Request Management → Work Task, specifically under the Material tab when using the Reserve/Unreserve → Reserve option [Service Management → Request Management → Request Task Handling → Request Work Task → Material Tab → Reserve/Unreserve → Reserve].Although the required part is available in one of the warehouses linked to the Site, the system does not allow reservation from this warehouse if it is not the same remote warehouse as specified on the Work Task. It throws an error and restricts reservation unless the part is available in that exact remote warehouse.However, I am able to reserve the same part using the Reserve Manually option under the same menu path. The issue is that the system does not automatically pick and reserve from other warehouses linked to the Site that have

Hi All, What is the point of adding companies to the top node of resource structure. I have added only one company (37) to the structure top node.  However, to the resource groups added below in the structure, I can select other companies (23) as well via connections.  Then, what is the point of defining Companies in the top node then?Further, if we have many companies which is the best.  1. Having one structure for all companies  2. Many structures as per the company TIA.

in 25R2, While enabling Calendar for Object/Location in Recurring Service Program, checking for Calendar in Service Object, where can i add the Calendar in Service Object/Location

Hello all, Is it possible to print attached media files on a report designer report? Specifically in this case we are trying to print the media receipts on to the IFS report designer expense report. Thanks,Rich 

Hi,I’d like to display the “Planned Cost and Sales” tab under the “Tasks” tab directly on the Request Management Page on a 24R1 environment.To do so, I understand that I need to configure the JtTask projection to bind it to the JtTaskPlanning entity.But I’m not able to create a configuration for the JtTask projection, it doesn’t appear on the list pf configurable projections :Would someone know why JtTask isn’t a configurable projection?Regards,Caroline

Hi everyone,I’m currently working with IFS workflows and E-Forms, and I’m trying to configure multiple triggers for a single work task. However, I’m seeing unexpected behavior and would appreciate some guidance. Questions Workflow Trigger Limitations Is it possible to configure multiple triggers for E-Forms on a single work task? Or is there a one-to-one limitation between a work task and workflow trigger? If multiple triggers are supported, are there any specific configuration requirements? Technical Functionality Can multiple workflows be triggered at different phases of a work task, such as: Before job start After job completion If this is suppor

When creating a Workflow Configuration for Configuration Type = Work Task & Configuration Subtype = New or Additional Work:Workflow ConfigurationIs it possible to apply to specific New Work options such as ‘Report a problem’, ‘Request work that needs to be done’ and ‘create work I will perform’:New Work - Report a ProblemI cannot see any obvious filters on the Apply to tab & no option against the Survey:Apply To Tab 

Going the report in (complete assitant) on MWO to complete a request task. When marked as complete the data doesnt sync to IFS Cloud. There are failed transactions listed for the logged in user. See both in the screenshots below.This issue only happens with a user that has an employee record.Attempted the following so far:Admin permission set complete employment record make Time Clock User = True  

Hi, I’m having the issue that i’m not seeing live locations of the Mwo app on the dispatch console map.The task is on route and receiving gps a gps location in the mobile app user details log screen in status Follow. when i press the resouce and click the button show on map, the live location is not shown on the dispatch console map. ​@Alexander Heinze  My live location should be in in the red circle and the request task is at the orange pin

Hello,I’m currently have the issue that i want to see the Request Tasks history in mobile of a service object, but unable to display them in MWO.If i go to Objects i can download the Service object and see the customer, service object, the attachement connected in ifs on the service object, but not the Sparepart list and Historical Request task in the service book.anyone knows what the problem can be ? am i missing a database task schedule or something ?Many Thanks in advance !Application service update: 25.2.2Already done:Logout disconnect the app initialize appsync now on the service app sync rulescannot find the solution in MWO Service Demystified document

Hi All,We’re seeing some pretty severe performance hits with our Zebra Handhelds since upgrading from Apps 10 to IFS Cloud.These devices are android based and using the scanit app.It appears that if the scanner sits for 48 hours, when it is used again the WaDaCo actions take about 15-18 seconds to respond (each scan or “click”).Our fix is to reimage the device. It then works fine until they go unused again. Then they slow down.These things were rock solid in Apps 10. So this is a bad look for us with the upgrade.Any advice is greatly appreciated.Thanks,Mike  

Hi All, I experience that Selection Rules for Service Delivery Unit is not working in 25R2.I have set three selection rules for the service TK-AZN as below. Objective is getting a different delivery unit as per different regions. But when I creating a service, the default delivery unit for the service organization is always fetched even if I use different regions.As I remeber these rules worked fine before.Are there any workarounds other than setting selection rule to fetch the correct delivery unit? Or is it same for others?TIA:

Hello,In MWO, we have the ‘My Misc. Allocations’ screen. In IFS Cloud, through page designer I’m able to view the related commands for Add, Edit, Delete and Remove Approval for the Misc. Allocation screen until version 25R1. In 25R2 version, I do not see these options in the Page Designer. Even if we configure the projection ‘CommonMiscAllocHandling’ as Read-Only in the permission set, it does not make it Read-Only.Is there a reason why these options were removed? What are the alternatives to disable these commands from the My Misc. Allocation screen? Please let me know.