Service (Touch Apps, MWO, MRO)

Issue Summary:The mass update assistant for the "Generate Schedule" function in Recurring Service Programs seems to be absent in version 25R2 and earlier. We miss the functionality to be able to automate this process using a scheduled task. Notably, the "Generate Request" function is available as an assistant in 25R2, and its underlying procedure can be leveraged for scheduled task execution.Impact:This functionality is critical for efficiently managing large volumes of Recurring Service Programs. In its absence, users are required to manually trigger "Generate Schedule" for each program—particularly when extending the PM_HORIZON or updating calendars—which leads to considerable inefficiency. Question:Is the "Generate Schedule" mass update assistant planned for inclusion in future releases?

Hi All, I saw below description about shift utilization in the help documents. I created a shift utilization in the system. However, I cannot see  a place connect this shift utilization to resource or related thing. Can anyone suggest how we we can use this?  TIA.

For some parts we get error when creating transport task so it is not possible to move parts between stocks. Some parts can be added to transport task without problem but some always get this error eventhough user can see the part at his stock and the quantity is even shows in the transport task form.Does someone have any idea what could cause this issue? Error message: Failed to read expression value from PartInStock.QtyAvailable 

IssueIt is not possible to use Single Sign-On (SSO) with any mobile app in IFS Cloud.EnviromentIFS CloudAudienceALLResolutionIt is a limitation in the current solution of the framework for mobile apps and have currently no resolution.CauseEven when selecting the SSO login , the app prompts users to enter their credentials. This is due to how authentication is handled within the mobile app. Specifically, IFS Cloud Mobile Business Apps launch a new browser instance embedded within the app, which operates independently of the system browser. As a result, it cannot access any existing authenticated sessions from the system browser.Because of this, the app requires users to enter their credentials to initiate a new session. These credentials are entered directly into the identity provider’s login page (e.g., ADFS) within a secure, app-hosted browser window. Additional InformationR&D are looking into how to resolve the SSO problem in a future release together with Biometrical login.

I am using the IFS MWO Service Classic App for Windows. When I press the button “Map position” for a specific task, the browser opens with the URL in the formathttps://www.bing.com/maps?sp=point.48.50457_9.16469_Location&lvl=16&cp=49.465179%7E11.020507&style=r But, this does not work for me. It does not center the map and I don’t get any pin. It would work for me if the URL is given in this form:https://www.bing.com/maps?q=48.50457,9.16469 Is this a bug, windows specific or can I adjust the format of the URL by myself? 

Hi Community,I need help to fix and understand this Meter Setup. I can't register new recordings that I receive. Server error messages:4b9d21a4-6953-4b3c-859d-9d1d6645e28cIfs.Fnd.FndSystemException: Unexpected error while calling server method AccessPlsql/Invoke ---> Ifs.Fnd.FndServerFaultException: ORA-01476: divisor is equal to zeroFailed executing statement (ORA-01476: divisor is equal to zeroORA-06512: at line 36ORA-06512: at "KC_PROD.PM_CALENDAR_PLAN_API", line 289ORA-06512: at "KC_PROD.PM_CALENDAR_PLAN_API", line 298ORA-06512: at "KC_PROD.PM_ACTION_CALENDAR_PLAN_API", line 8020ORA-06512: at "KC_PROD.PM_ACTION_CALENDAR_PLAN_API", line 8035ORA-06512: at "KC_PROD.PM_ACTION_CALENDAR_PLAN_API", line 7913ORA-06512: at "KC_PROD.PM_ACTION_CALENDAR_PLAN_API", line 7913ORA-06512: at "KC_PROD.PM_ACTION_CALENDAR_PLAN_API", line 7953ORA-06512: at "KC_PROD.PM_ACTION_CALENDAR_PLAN_API", line 8449ORA-06512: at "KC_PROD.PM_ACTION_CALENDAR_PLAN_API", line 8454ORA-06512: at "KC_PROD.PM_ACTION_CA

Hi,Is there any way to import the images through migration jobs or is there any other feature we can use to upload the images in bulk? thanks in advance!!

HI,I’m currently experiencing an issue when trying to complete a Request Work Task via MWO (Report In).Although the clocking out data is successfully passed to IFS Cloud, the task remains visible under “Work Start” in the MWO mobile app and Work Assignment.Each time I attempt to close the task, details such as the survey, description, and debrief are correctly transmitted to IFS Cloud.  However, the task stays open and reappears every time I reopen the app and sync.The failed transaction returns the following error:“Not allowed to change the status when the Work Assignment is downloaded to a mobile device. - ORA-20110: JtExecutionInstance.NOSTATUSCHGALLOWSTATUSLOCKED: Not allowed to change the status when the Work Assignment is downloaded to a mobile device.” Could you please advise how I can resolve or manage this issue?

This seems to have been asked a few times but I’m struggling to find a resolution.We are running IFSCloud 24R2 and have our engineers using the IFS MWO Service app.We currently do not have SSO enabled so are logging in using credentials set if IFS Cloud but are finding these time out on a regular basis which is causing our engineers a lot of frustration having to keep logging in.   Has anyone found a good way to resolve this please as this is becoming a major issue for us. 

I wanted to implement the Order by TASK NO in Descending order in Request Work Tasks list Screen, Currently its in Ascending order. How to implement this at the code level?  

Hi,An issue is arising in Cloud (24R1) where Work Tasks are disappearing from the engineers mobile that were previously Assigned/Accepted. There seems to be no consistencies to Work Tasks this is occurring on, or time frame. The Transfer to Mobile button becomes available again, and the Assignment line shows ‘Transferred to Mobile’ as No. Below examples are currently not available on the mobile any more. Has anyone else experienced this issue?

We are using Entra as SSO to IFS MWO. When a user presses the button ‘log-in using Entra’, the UPN/email is not automatically populated. This causes the login experience to be very cumbersome. All devices that use MWO are enrolled in Intune.Is there anyone that have encountered and/or solved this issue?

Hello,  So I upgraded to version 24R1, and i got some entities that are end with Virtual, but they are not showing in entity configuration, where i need to add a field to it.Can someone help? With the best regards, Francisco Lopes

Hi all,is it somehow possible to remove all Work Task Steps with Status Not Done and Cancelled on a Service Report?So that only the ones marked as Done appear?Regards,Chris

Need to add an existing page to an MWO custom tile. I followed the process outlined in the MWO Demystified (25R1) document, but I’m unable to view the data.Version :25R1  

Hello Community,I’m hoping someone has encountered this and found a solution, as it’s creating a major issue for our field teams.We are running IFS Applications 10 with Single Sign-On (SSO) fully configured for both the core system and the MWO Service Application (latest version).The Problem: Following a recent update to the MWO App and the devices to iOS 18, our engineers are now being prompted to re-login multiple times a day. Previously, sessions were stable and persistent, with SSO working flawlessly.Crucial Context: Our server-side configuration, including the touchapps component and SSO settings, has not been modified. The frustrating re-login behavior only started after the client-side (MWO App and iOS) updates. It appears the new MWO App version or iOS 18 is interfering with the persistent session or token refresh/expiry, forcing a complete re-authentication where none was required before.Has anyone else using IFS 10 with the latest MWO App on iOS 18 and SSO experienced this

How to add lobby page against the Custom tile in the MWO Maintenance through the configuration.

Hi All, I have added new assistance by customizing ‘QuotHandling’ standard pages. This new assistance is based on my new customised entity (CPartOrder), when I am finishing the assistance,the data is transferring to the database correctly but I am getting an error in Sync Monitor transaction section.Error Message Assistant The problem is I don’t have any method called ‘SaveCPartOrder’, Can anyone tell me why is this error occurring and what I need to do to avoid this? I am not sure why it’s expecting this method, seems like it’s coming from the framework. Thanks & Regards,Asanka.

Hi All,I have Customized ServiceEngApp and added  a new list to visible in IFS MWO Service Eng app, but it’s not visible there. In IFS Cloud application I can see the data. IFS Cloud IFS MWO Service Eng App Anyone has any idea on this? I would like to see the data in the app. Thanks & Regards,Asanka.

Hi,Does anyone know if its possible to add survey questions and answers including media items like survey pictures to the Mwo Service report ?kind regards,

Hi, Is there an option to load IFS ai.Copilot in MWO Service or Maintenance applications in 25R1? Or it’s not available in mobile apps yet similar to the main application? Thanks in advance. /Indika

I am wanting to Create Inspection Reports that the Engineers need to complete before they can Complete/Return a Work Task.I need a different survey to be displayed depending on the Item Class of the Object & the Work Type of the Work Task. Is this at all possible?Thanks,Lisa

 Wondering why the service object operational status below is null.  How do I set it to operational. When I look at the Part Serial the Operational Status is “In Operation” I’m can’t find the serial in maintenance aware.  

In tasks using Action Flow, the last-step header displays “Report In” in English even when the app/environment is set to Portuguese (Brazil). Occurs on iOS and Android.  

Has there ever been a requirement to visualize IFS Cloud on a kiosk/totem, where an external technician can sign a document related to a Work Order without being logged into the system? The scenario would be one where an external contractor and an internal technician both need to sign a PDF representing a Permit to Work.