Service (Touch Apps, MWO, MRO)

1896 Topics

AnnaSidekick (Customer)

We are on 24R1SU5 and we are primarily using Trip Tracker to submit expenses. We have noticed an issue in that when an expense is confirmed in the app, it is not confirmed in IFS. Has anyone else had this issue and if so, was there anything you could do to remedy it? I’ve tried running the sync job on the phone with no luck. Any help is appreciated.

4 hours ago

Alexander HeinzeSuperhero (Employee)

posted in Service (Touch Apps, MWO, MRO)

IFS Cloud - MWO Service demystified (24R1)

MWO Demystified has been updated to 24R1. It not only includes the updates that came with the latest release, but also a couple of additional areas such as pick-up tasks.If you find this document helpful, please consider leaving a 👍 LIKE.236 pages cover:MWO Service with Work Order Management vs. Request Management Work Crew work Bundle tasks in MWO Work status My misc. allocations Set attention on/off Scope Review Work to Prepare Mobile Integration New Service Request / New Work My Breaks Objects Measurements My Stock Move Stock Purchase handling Request Quotations/Service Quotations Sync Monitor GPS tracking Documents, Media, and Attachments Technician Workflow Surveys/eForms Usability Architecture Security Selected MWO Parameters Synchronization and the offline database What data gets synced? Set up the Mobile User Configuration TroubleshootingDon’t forget to check out the rest of the Demystified Trilogy, IFS Cloud - Scheduling demystified (24R1) and IFS Cloud - Next-Generation Serv

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1 day ago

Alexander HeinzeSuperhero (Employee)

posted in Service (Touch Apps, MWO, MRO)

IFS Cloud - MWO Service demystified (24R2)

MWO Demystified has been updated to 24R2. As usual, headlines are tagged with “24R2🌟” for new capabilities, “24R2↗” for improved features, and “⁠🖊” for new chapters on existing functionality. You will also find numerous configuration examples.If you find this document helpful, please consider leaving a 👍 LIKE. And ⭐ SUBSCRIBE to get updates.295 pages cover:MWO Service with Work Order Management vs. Request Management Work Execution Process Work Crew work Bundle tasks in MWO Work Status My Misc. Allocations Set attention on/off Scope Review Work to Prepare Mobile Integration New Service Request / New Work My Breaks Objects Measurements My Stock Stock Movement Purchase handling Request Quotations/Service Quotations Sync Monitor GPS tracking Documents, Media, and Attachments Technician Workflow Surveys Usability Architecture Security Selected MWO Parameters Synchronization and the offline database What data gets synced? Set up the Mobile User Configuration Appendix Troubleshooting Don

610

1 day ago

NimeshEDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Apps 10 - Add Custom Fields to a Struct in ServiceEngApp

Hi team,Is it possible to add a custom field to below screen. The entity shows as CreateReturnStruct. But it cannot be searched in IEE entity details. If possible, please let me know how I can add the CF to this screen. Thanks much.

181

2 days ago

meshfemiSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

“MWO Device Waiting for Grouped Push”

Hi Community,MWO user is trying to initialize his device and received this message “initialize data waiting for Grouped push”. Now the device is taking hours to initialize. Is there a way to bypass this so that the device can complete initialization? Thanks for your input or suggestion Mesh

242

2 days ago

Anastasiya DzembakDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Database Task Schedule: Is it possible to create a parameter so that it applies to specific persons?

Hello everyone, is it possible to use the ALLOCATED_TO_ parameter for specific persons? We have tried the user ID and the person ID, but unfortunately this did not work. Does anyone have an idea?Thank you!

110

2 days ago

PIrelandSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Time Type and Sales Part hierarchy.

From our help documentation regarding the sales part on a maintenance org: The connection of a sales part to the maintenance organization has the same purpose as the connection of a sales part to a resource group. However, the sales part (and hourly rate) for maintenance organization will only be used if a resource group is not defined on a work task line or time report line. The Time Type also has a Sales Part Number and detail that allows a Resource Group to be assigned with a different Sales Part Number. Does anyone know the hierarchy for this? Maybe this is the hierarchy:Time Type with a Resource used the Sales PN define on that detail. Time type, no resource in details uses the Sales PN defined at the header of the Time Type. No Time Type is used but we have a Resource Group, that PN will be used. Sales PN of the Maintenance Org is used if there is not time type or resource group defined on the time repot line.Does anyone have some information that might help me?ThanksPatrick

281

3 days ago

dhweDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

MWO - New revision of attached documents

We are having an issue with getting the new revision of a document to to MWO client.What we do isCreate a Work task and attach a document to a Work TaskTransfer the work task to MWOWhen the technician open the task, the document is visibleThe coordinator create a new revision of the document, now the new revision gets attached to the task in cloud, instead of the old one. However in MWO app, it is the old version still visible to the technician.We have setup the document class as a Mobile Document Class and Push to Mobile has been set to Yes.We are running Cloud 24R1 SU2.Thanks.@kathlk

121

6 days ago

wanodya94Sidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Navigating to a Custom Page via Custom Command in IFS Aurena Native

Hi Everyone,When I try to add navigation to a custom page in IFS Aurena Native using a custom command, it returns the error shown below when the parameters are configured as follows.Parameters in Navigation FilterIn ServiceEngApp: Has anyone encountered this issue before, and does anyone know the correct configuration to make this navigation work? Thanks for the Help!

423

7 days ago

NicoleBexDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

Maintenance survey issues

Hi everyone, my customer is extensively working with the maintenance surveys. Throughout the implementation of them, we have noticed a couple of things, I'm wondering if anyone else has had similar requests/situations to these:Sometimes the question flow seems off when having a dependency on Yes/No questions, especially if the dependency is not directly after the dependent question (e.g. Q1 = Yes/No, Q2 = no dependency, Q3 = dependency on Q1). Is this a bug that we're encountering or is this a design thing? Seeing as our customer is working almost only on a mobile phone, they were noticing that the "Maximum x item(s) can be selected" for multi-choice questions are taking in a lot of screen space.. Does anyone know if this sentence can be removed? On open-ended questions one can add a mask, but that removes the ability to scan a value. Has anyone found a way to make both of them work?Customer is on 24R1 SU3

353

7 days ago

BVidicDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

How to edit Price Source on Work Order Sales Line - IFS Cloud

I am trying to set the Markup % for a sales line on a work order task: The field help states “The markup percentage when the price source is Cost Based”. I am unable to edit the Price Source field for the line. The field help states “Cost based: The price has been calculated using the Markup %”.Feels like a bit of a chicken / egg scenario, is there somewhere I have missed a prerequisite in the Work order that is not allowing me to do edit this field?

243

8 days ago

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Getting location Data. Please wait

Hi all. I’m testing UPD24 Apps10 with MWO Maintenance 10.As i try to attach a picture from camera, the app is stuck in Media detail screen and does noting after the message: “Getting location data. Please wait.” All the permissions are given to the app. No powersave set up. Tried with motorola(androd 12) and samsung(android 14). Already clear cache and data, also deleted the user’s device. Is there anything else I can do or it may be a bug? tried android and windows.

11814

8 days ago

FLopesDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

BPA Workflow to send a stream message so the user can access it in the bell

Hello, So I want to create a workflow which does come verification and then sends a stream message so that the user can check the message here:Does anybody know what is the IFS Rest API that i need to call or if i need to make some configurations to then call the method that will send the notification? And if i need to configure some URL so the message can be sent? With best Regards,Francisco Lopes

936

11 days ago

Yehan Opatha

asked in Service (Touch Apps, MWO, MRO)

MWO Customization vs Configuration

I have to add more conditions to a command in a assistant and set a field as required. what is the recommended step configuration or customization and why?

351

11 days ago

SanjanaDZSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Where can we set the timeout for mWO authentication in IFS cloud?

Hi Experts, Once of our customer is asking where we can set the timeout for mWO authentication? Business Impact: Can we define the MWO session timeout.? Customer get the popup in MWO app 'Credential expired' after specific time and being asked to reauthenticate. They need know is the time user configurable? If the timeout is not configurable the customer would like to know what is the default timeout set to. Any input regarding this really appreciate. Best Regads,Sanjana

73223

14 days ago

MaheeshaKSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

MWO Language Translation Issue

I have a requirement to translate the "Complete" command for WT in the My Work Tile (MWO) app.In the translatable text, I only see the following two paths for "Complete Prog Text" under the path %ServiceEng%. However, it seems like these paths are not related to the "Complete" button for WT in My Work Tile. Does anyone know how to add a new path, or if I am mistaken, how to translate the "Complete" button for a WT in My Work Tile to any other language? adding language translation to below two paths did not translate the Complete command

432

14 days ago

courtney.engelSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Maintenance Survey migration IFS10 Aurena Upd 19

We have been building our Maintenance surveys for Aurena in a test environment. I am not able to find how to add those to an app package or be able to export them for importing into the production environment. Is this a possibility to do? We have a lot of layers developed and would rather not do them manually again.

161

14 days ago

SimonPDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Can't handle receipts in MWO

Hi everyone,I have an issue on MWO when I try to handle purchases, here are my screenshots :My Supplier for purchase part, with the receive case “Receive into inventory”. It’s a stock part.I create a maintenance PO :When I try to receive the PO from MWO, I can’t choose the receive location :After that, when I receive the part, the Receipt says that the part has been received into Arrival The problem is :My part isn’t in inventory I can’t issue it on my WT Thanks

417

15 days ago

kasunhpSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Missing LOV for Events in Task event - MWO

Hi All,Created Event Definitions and Event Reasons are not appeared in MWO app when Task Event is being added. Tried to add an manual event via “Add Task Event”No events can be created since nothing comes for the “Event” and “Event Reason.” Those are created in the web and connected via “Event Entity Configurations”. Any possible reasons?TIA.

354

17 days ago

FLopesDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS Cloud 24R1 Virtual Entity not showing in Entity Configuration

Hello, So I upgraded to version 24R1, and i got some entities that are end with Virtual, but they are not showing in entity configuration, where i need to add a field to it.Can someone help? With the best regards, Francisco Lopes

661

22 days ago

meshfemiSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Inventory Negative On Hand

Hi Community,We are currently preparing for IFS cloud transition, and we are curious to know if the Inventory Negative On Hand functions differently in IFS Cloud application then it does in IFS Apps 10?Any input and comments will be deeply appreciated!Many thanks as always

321

22 days ago

NimeshEDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS Cloud NotifyMe - Push Notifications not working ('Push Enabled' is missing)

Hello community,We have configured NotifyMe as per Technical Documentation in IFS Cloud 23R2.Customer is using the default app parameters including the HUB URL for notifications. Permission Sets are configured properly and assigned to the user. Database Processes are also working. But, Send Notification is also not sending the notification even though the BG Job completes without errors. However, when the mobile user registers the device (Windows/iOS/Android), we cannot see the ‘Push Enabled’ option for any user in the IFS Cloud > Installed Apps / Devices. In the app DB Viewer, we see below, not sure if it helps. We have checked the BugReport as well but didn’t notice errors.Cloud logs show the below error: We made sure that the Notifications are enabled for the app from OS level before logging into the app. I have attached the BugReport as well.Does anyone have an idea what might be causing this issue? And how to solve this? Thanks much.

923

23 days ago

MickCDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Document Attachments

I have multiple documents that needs to be attached to multiple customers. Is there a way to add in bulk to all required customers or is the only way to go to each customer record individually and add the document attachment?

351

27 days ago

KaneDKSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Return parts on mwo

Hello,Isn’t it possible to return parts (removed/replaced) directly on the MWO? (Apps9)I haven’t been able to find it, only option is to do it via the Work Order directly?Thank you,Michael

894

27 days ago

PLaborSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

mWO Quotations - Multiple Work Task Templates

We are currently using Apps 10 Upd 18. All of our techs utilize mWO Service 10. We were about to start the process of implementing Work Task Templates to a large scale to standardize our services and quotations. However, in early testing, it was discovered that we are only given the opportunity to add a single work task template to a quotation while using mWO. After that, we are able to add additional “raw” work tasks, but never a work task template.This severely limits our ability to go this route. If we could add multiples, we would be able to keep the individual templates relatively basic services for example Replace Belts, Replace Coolant, Replace Water Pump, etc. For each of those, the techs would add whichever ones they want and move on.With this limitation in mind though, we would need to create Work Task Templates with multiple Work Lists on them in varying combinations. This will force us to create a higher quantity as well as a higher complexity of templates, while sti

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28 days ago

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Service (Touch Apps, MWO, MRO)

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