Service (Touch Apps, MWO, MRO)

1895 Topics

meshfemiSidekick (Customer)

Hi Community,MWO user is trying to initialize his device and received this message “initialize data waiting for Grouped push”. Now the device is taking hours to initialize. Is there a way to bypass this so that the device can complete initialization? Thanks for your input or suggestion Mesh

141

8 hours ago

dhweDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

MWO - New revision of attached documents

We are having an issue with getting the new revision of a document to to MWO client.What we do isCreate a Work task and attach a document to a Work TaskTransfer the work task to MWOWhen the technician open the task, the document is visibleThe coordinator create a new revision of the document, now the new revision gets attached to the task in cloud, instead of the old one. However in MWO app, it is the old version still visible to the technician.We have setup the document class as a Mobile Document Class and Push to Mobile has been set to Yes.We are running Cloud 24R1 SU2.Thanks.@kathlk

9 hours ago

BVidicDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

How to edit Price Source on Work Order Sales Line - IFS Cloud

I am trying to set the Markup % for a sales line on a work order task: The field help states “The markup percentage when the price source is Cost Based”. I am unable to edit the Price Source field for the line. The field help states “Cost based: The price has been calculated using the Markup %”.Feels like a bit of a chicken / egg scenario, is there somewhere I have missed a prerequisite in the Work order that is not allowing me to do edit this field?

193

12 hours ago

lopespetroHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO Getting location Data. Please wait

Hi all. I’m testing UPD24 Apps10 with MWO Maintenance 10.As i try to attach a picture from camera, the app is stuck in Media detail screen and does noting after the message: “Getting location data. Please wait.” All the permissions are given to the app. No powersave set up. Tried with motorola(androd 12) and samsung(android 14). Already clear cache and data, also deleted the user’s device. Is there anything else I can do or it may be a bug? tried android and windows.

10814

1 day ago

NicoleBexDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

Maintenance survey issues

Hi everyone, my customer is extensively working with the maintenance surveys. Throughout the implementation of them, we have noticed a couple of things, I'm wondering if anyone else has had similar requests/situations to these:Sometimes the question flow seems off when having a dependency on Yes/No questions, especially if the dependency is not directly after the dependent question (e.g. Q1 = Yes/No, Q2 = no dependency, Q3 = dependency on Q1). Is this a bug that we're encountering or is this a design thing? Seeing as our customer is working almost only on a mobile phone, they were noticing that the "Maximum x item(s) can be selected" for multi-choice questions are taking in a lot of screen space.. Does anyone know if this sentence can be removed? On open-ended questions one can add a mask, but that removes the ability to scan a value. Has anyone found a way to make both of them work?Customer is on 24R1 SU3

292

1 day ago

FLopesDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

BPA Workflow to send a stream message so the user can access it in the bell

Hello, So I want to create a workflow which does come verification and then sends a stream message so that the user can check the message here:Does anybody know what is the IFS Rest API that i need to call or if i need to make some configurations to then call the method that will send the notification? And if i need to configure some URL so the message can be sent? With best Regards,Francisco Lopes

926

3 days ago

wanodya94Sidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Navigating to a Custom Page via Custom Command in IFS Aurena Native

Hi Everyone,When I try to add navigation to a custom page in IFS Aurena Native using a custom command, it returns the error shown below when the parameters are configured as follows.Parameters in Navigation FilterIn ServiceEngApp: Has anyone encountered this issue before, and does anyone know the correct configuration to make this navigation work? Thanks for the Help!

362

3 days ago

Yehan Opatha

asked in Service (Touch Apps, MWO, MRO)

MWO Customization vs Configuration

I have to add more conditions to a command in a assistant and set a field as required. what is the recommended step configuration or customization and why?

311

3 days ago

SanjanaDZSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Where can we set the timeout for mWO authentication in IFS cloud?

Hi Experts, Once of our customer is asking where we can set the timeout for mWO authentication? Business Impact: Can we define the MWO session timeout.? Customer get the popup in MWO app 'Credential expired' after specific time and being asked to reauthenticate. They need know is the time user configurable? If the timeout is not configurable the customer would like to know what is the default timeout set to. Any input regarding this really appreciate. Best Regads,Sanjana

72723

7 days ago

MaheeshaKSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

MWO Language Translation Issue

I have a requirement to translate the "Complete" command for WT in the My Work Tile (MWO) app.In the translatable text, I only see the following two paths for "Complete Prog Text" under the path %ServiceEng%. However, it seems like these paths are not related to the "Complete" button for WT in My Work Tile. Does anyone know how to add a new path, or if I am mistaken, how to translate the "Complete" button for a WT in My Work Tile to any other language? adding language translation to below two paths did not translate the Complete command

422

7 days ago

courtney.engelSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Maintenance Survey migration IFS10 Aurena Upd 19

We have been building our Maintenance surveys for Aurena in a test environment. I am not able to find how to add those to an app package or be able to export them for importing into the production environment. Is this a possibility to do? We have a lot of layers developed and would rather not do them manually again.

161

7 days ago

SimonPDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Can't handle receipts in MWO

Hi everyone,I have an issue on MWO when I try to handle purchases, here are my screenshots :My Supplier for purchase part, with the receive case “Receive into inventory”. It’s a stock part.I create a maintenance PO :When I try to receive the PO from MWO, I can’t choose the receive location :After that, when I receive the part, the Receipt says that the part has been received into Arrival The problem is :My part isn’t in inventory I can’t issue it on my WT Thanks

417

7 days ago

kasunhpSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Missing LOV for Events in Task event - MWO

Hi All,Created Event Definitions and Event Reasons are not appeared in MWO app when Task Event is being added. Tried to add an manual event via “Add Task Event”No events can be created since nothing comes for the “Event” and “Event Reason.” Those are created in the web and connected via “Event Entity Configurations”. Any possible reasons?TIA.

354

9 days ago

FLopesDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS Cloud 24R1 Virtual Entity not showing in Entity Configuration

Hello, So I upgraded to version 24R1, and i got some entities that are end with Virtual, but they are not showing in entity configuration, where i need to add a field to it.Can someone help? With the best regards, Francisco Lopes

641

15 days ago

meshfemiSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Inventory Negative On Hand

Hi Community,We are currently preparing for IFS cloud transition, and we are curious to know if the Inventory Negative On Hand functions differently in IFS Cloud application then it does in IFS Apps 10?Any input and comments will be deeply appreciated!Many thanks as always

321

15 days ago

NimeshEDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

IFS Cloud NotifyMe - Push Notifications not working ('Push Enabled' is missing)

Hello community,We have configured NotifyMe as per Technical Documentation in IFS Cloud 23R2.Customer is using the default app parameters including the HUB URL for notifications. Permission Sets are configured properly and assigned to the user. Database Processes are also working. But, Send Notification is also not sending the notification even though the BG Job completes without errors. However, when the mobile user registers the device (Windows/iOS/Android), we cannot see the ‘Push Enabled’ option for any user in the IFS Cloud > Installed Apps / Devices. In the app DB Viewer, we see below, not sure if it helps. We have checked the BugReport as well but didn’t notice errors.Cloud logs show the below error: We made sure that the Notifications are enabled for the app from OS level before logging into the app. I have attached the BugReport as well.Does anyone have an idea what might be causing this issue? And how to solve this? Thanks much.

683

15 days ago

MickCDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Document Attachments

I have multiple documents that needs to be attached to multiple customers. Is there a way to add in bulk to all required customers or is the only way to go to each customer record individually and add the document attachment?

351

20 days ago

KaneDKSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Return parts on mwo

Hello,Isn’t it possible to return parts (removed/replaced) directly on the MWO? (Apps9)I haven’t been able to find it, only option is to do it via the Work Order directly?Thank you,Michael

884

20 days ago

PLaborSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

mWO Quotations - Multiple Work Task Templates

We are currently using Apps 10 Upd 18. All of our techs utilize mWO Service 10. We were about to start the process of implementing Work Task Templates to a large scale to standardize our services and quotations. However, in early testing, it was discovered that we are only given the opportunity to add a single work task template to a quotation while using mWO. After that, we are able to add additional “raw” work tasks, but never a work task template.This severely limits our ability to go this route. If we could add multiples, we would be able to keep the individual templates relatively basic services for example Replace Belts, Replace Coolant, Replace Water Pump, etc. For each of those, the techs would add whichever ones they want and move on.With this limitation in mind though, we would need to create Work Task Templates with multiple Work Lists on them in varying combinations. This will force us to create a higher quantity as well as a higher complexity of templates, while sti

181

20 days ago

DIPAKPATELSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Pass Parameter from Main Screen to LOV search dialog

Hello All, Is this possible to pass parameter from IFS Main window Screen’s field to LOV search dialog. so we can use that parameter value to filter LOV result.

148912

21 days ago

a.georgeDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Permission Set Filter Not Working as Expected.

Hi everyone,I'm having trouble getting a Permission Set Filter (PSF) to work correctly in IFS. I've followed the steps outlined in the documentation, but I'm still able to access records that should be filtered out.Here's what I've done:Created a PSF: I've defined a simple filter with the following WHERE clause: &AO.PART_NO <> '120150' This should restrict access to records in the ServiceEngApp >PartSerialCatalog entity where the PART_NO is not '120150'. Granted the PSF to an Activity: I've added the PSF to the relevant activity that grants access to the PartSerialCatalog entity. Assigned the Permission Set: I've created a permission set with this activity and assigned it to a user. Cleared Cache: I've cleared the security cache and reinitialized the client.Despite these steps, I can still see and access all records in PartSerialCatalog, including those with PART_NO '120150'.Has anyone else encountered this issue? Are there any common pitfalls or configuration settings I m

391

21 days ago

DborDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

When creating New Work in MWO, Object-id is not showing in My Work

Hi, We are using apps10 update 22. When creating new work (option #3) in MWO, object-id is not showing on the task in My Work, it is needed to initialize the app to make it show. If we click on the task and look at object information, the object-id is showing correctly at the bottom of the page.Is this a known bug, or does it only happen for us? I believe this started to happen after updating to 22.Any help is appreciated.

220

22 days ago

PasinduBDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Update Routing revision for release MRO shop orders

Hi IFS community/MRO specialists,In IFSAPP 10,MRO work scope is released, MRO interim order released, and disassembly work orders are automatically disassembled.MRO assembly orders are not reserved or started, if assembly routing revision changes for the assembly part and relevant maintenance level routing is updated and activated.How can the current routing revision (phased in and old revision phased out) to be updated in existing MRO assembly shop order?I have tried re-releasing of define work scope and recalculating the maintenance levels, but the routing revision did not get updated.

252

23 days ago

jenjen0510Sidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Updating Object on Work Order

I am working on an upgrade project from APP9 to Cloud. We use stand alone work orders. Today we have a MOD to track the part number and serial number as it’s received and as it’s shipping out with custom fields that also update the object ID. We are looking to get rid of MODs for the upgrade. We are also looking to use the rename functionality on the part serial screen. However, the part serial must be in inventory in order to change. How are users handling tracking part and serial changes? Are they waiting until the part serial is in stock and using part serial rename? And there isn’t good visibility on the work order to see what the part and serial were when they arrived compared to what they are when they are returned to the customer?

100

23 days ago

Ed22Sidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Problem with Additional views

Hello, Could you please give me advice? I have problem with Additional views, I created new CF in Entity PurchaseOrderLine, but when I run it it says that “The column vendor_part_no refered to in table t is not an approved persistent Custom Attribute”, but in additional views I edit switch toggle button in all entities which has OBJKEY available. This column is located in PURCHASE_ORDER_LINE_ALL which is switched on in toggle switch. Thanks for your advices

171

28 days ago

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Service (Touch Apps, MWO, MRO)

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