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We have a customer planning to go-Live on 24 R2 in January 2026. I understand that customer can be 3 release versions behind.  By the rime 26R1 come out the customer will be 3 versions behind and they are asking whether they are obliged to 26R1 straight away or are they in breach only when 26R2 comes out? can they hold off the deployment for 26R1 after its release date? 

Hi All,If I remember correctly , IFS recommendation is to be in the LATEST Release Update during the implementation phase and get a release update every 12 months after go live.Could anyone let me know the formal ifs link which explains this? I am pretty sure I have seen this but cannot remember where I saw it.

Hello,I am trying to edit the unit cost on the Part screen but run into the below error.ErrorWhen looking at the std_part_cost_view table, it shows that 557727 has not been modified since 2023. When looking at Screen Events for the Part screen, there is only 1 screen event. I am unable to edit the custom metadata as it is under FSM Metadata but when I looked at the column UNIT_COST, it shows that Force Select is checked off. I do not believe that would be the issue as 5/15 parts errored out with the same error.When I checked the BR, there was only 1 BR running.I am not sure what could be causing this issue and it is happening frequently. 

Hi Guys, I having a trouble with reconciling  Received Not Invoiced Report to GL. Does any of you know exactly which Posting Types should be considered  when matching Received Not Invoiced Report. With some investigation I understand that M10, M14 and M18 should be considered. There are other types of postings like M189 and M196 posted to similar account. But I do not see these amounts related to Arrival charges in Received Not Invoiced Report.   Thanks

 I am trying to setup an object connection transformation for the following. The behaviour I am expecting is :1.Attach a document to Object type2.Attached document should be inherited by all the Functional Objects connected to that Object type3.Attached document should be inherited by the Work Order/ Work Tasks created  which are connected to that Functional Object The items 1 & 2 were successful but the item 3 has failed.Should this be a straightforward connection or am I doing something wrong ? 

Hello everybody :We're facing an awkward situation. Previously, printing the delivery note included all lines from the customer order. For example  whether they were delivered or not But now, we are just getting the line of the delivery action : The print is being done from the Print Delivery Note for customer orders page :    Any idea why or how to analyse please?   

HI,We have the itinerary view in the backend. Is it possible to use this view on mobile for a a technicians in a smartphone/Tablet or not ?Is it a responsive ?What are the settings to allow  this view for a technician in the field.Thanks and regards anthony

In IFS Cloud, after we have changed the home page to a specific view (e.g. a KPI Lobby), how can we set home page back to the landing page? There seems to be no option to select the landing page from Recent Screens and click the home page icon. We would really like to revert home page to the landing page for users since it contains client branding. Thanks,Sayeef

Hi Community,Does any one know how to navigate from one cell to another vertically.Ex: Project Activity Progress needs to be manually updated. I am trying to find how can I use the keyboard to move to the cell below my cursor. Usually down arrow key takes you, but in Aurena that doesn’t work. Especially for a data entry person like (finance / AP / Accounting) this is going to be challenging without  a keyboard shortcut.Version Apps 10 Upd 15. Thanks in Advance!Malik

Hi, Scenario:We have an employee not working on a set schedule and project time reporting.Reality could look like working 10 hours on a Monday, 4 hours on a Thursday and then not working again for two weeks.   I’ve tried different schedule scenarios and Time Base, Time Registration Base, Rule Types, Parameter List, Wage Codes – you name it. No matter what I do we can’t seem to get more hours than 8 to Results (unless I change Work Hours Sum in Day-by-Day schedules) while reporting 10 hours project reporting. We want this employee to be able to report his project time without having a set schedule with already defined hours. Is that even possible? We want the project reporting hours to match the hours going to Results. If possible, what needs to be done to set this up? This Employee is not entitled to Overtime compensation. /Anna

Hi Team, Is it possible to invoke IFS Cloud aurena pages from External system. At high level the user will login to external system select a record (customer, address) and click on link to IFS Cloud aurena page to raise a new service request. Expectation: IFS cloud ‘Create new request’ should open up with prefilled data say customer and address details. The user will then submit the page after adding few more details.

Hello,Is it possible to view the modification history of a service contract in IFS V10?Thank you.Julien.

Hyperlink is not appearing in web client, but it is appearing in Smart Client on a certain screen.CC EscalationsSmart ClientWeb Client When loading a different screen the hyperlink shows up.Financial EscalationsSmart ClientWeb Client Does anyone know what might the issue be?

Hello I’m getting a weird error which I can’t fix.On IFS Cloud 24r1, I added a command Execute Action on Non Conformance Report page.The action is a custom one on a custom oracle package, referenced into IFS throught metadatas.So I can pick the package / action on the NonConformanceHandling Projection. When I click on the command, I got the following error : NonConformance/Form (server error)Illegal operation.Server stack trace error(s): Client Warnings are not supported for the action [Cf_Release]. So 'X-IFS-Accept-Warnings' request header cannot be set to 'true'.Method: POSTUrl: /main/ifsapplications/projection/v1/NonConformanceHandling.svc/Cf_ReleaseResponse Code: 405 - Method Not AllowedThe InitAndEstimate action works fine, it’s also a POST call, but I can see there is no header “X-IFS-Accept-Warnings” on the InitAndEstimate call.I checked in the oracle package, we don’t use any warning, we don’t play with request headers, so I don’t understand what’s wrong.I cannot debug with db

Hi All,We have followed all the steps in BelowPose as well as the technical documentation.https://docs.ifs.com/techdocs/21r2/020_installation/400_installation_options/010_data_management/030_data_migration/ However, after logging in, we are encountering a blank white screen.  Could you please advise on how to resolve this?

iPhone users get an error message “User or password invalid” while trying to log in using FaceID but using the same credentials entered manually users can log in to the application. 

I know I’ve seen this before but I can’t find it under the normal spots that I was looking. I’m trying to find the service update documentation on what is fixed with each patch and it’s normally in an excel file. Can someone link me the post in the resources? Everything that I can find is not the file that I’m looking for. I’m trying to evaluate what the service updates are fixing. I’m specifically looking for 24R1 as well.

Is there an out of the box function to determine which customer order lines have had the promise date reviewed prior to confirming back to the customer? Our current process:Customer service enters customer order line. By default, the promise date is initially set the same as the Planned Delivery Date. Planning reviews the order line and revises the Target, Planned Delivery, and Promise Dates as needed. Customer service sends order confirmation back to the customer. Planning needs to be able to query for order lines that haven’t been reviewed/promised. I’m considering adding a custom checkbox to indicate the order has been promised but want to verify if there’s a standard process for this.  Thanks!Eric

We have some parts where we have to pay the supplier an excise tax fee.  We typically purchase a part in a UOM of an Each with a purchase UOM of a Pound, and then we have an inventory conversion rate to get it to the Inventory UOM of a Pound.  The purchase charge is a rate at a per Pound unit charge.  I don’t know if something changed when we updated to version 24R1, but some charges I had set up before are showing the charge amount as a Unit Charge in a pound Price UOM.  I am now seeing where I added some recent charges, and the UOM is pulling in as an Each.  It does not look like I am able to update the UOM.  Where does the UOM for the Charge rate pull from and is there a way to change that?

Hello,When I select a Work Task to see the details in the Dispatch Console, it shows all the request tasks for the REQUEST, and sometimes it’s a bit confusing.In this example, i want to see the details of the task 83: However, i get all the tasks for the original request:Is it the intended functionality? Or should it show only the request task I am selecting? Thanks in advance.Irene

Hello, We are beginning the process of looking at upgrading our assyst version to 24R2SU2, and are investigating these three new programs: Notifier, Escalation Scheduler and Auto Close Scheduler. We have not been able to find much in the way of suggested configuration information on the wiki. The main question we have is when these programs are installed using the assyst installer, do they each need to be installed on all servers? “Notifier” if the only one of these that is checked off to be installed by default in the installer, so we must assume that for rule based notifications to work, it must be installed on all servers running the application? For Escalation Scheduler and Auto Close Scheduler to work, do they need to be installed on all servers or can they be installed only on our integration server(s) or on one server. Our setup is such that we have a number of web servers which are load balanced behind our URL, then a couple of servers which are primarily only used for back-end

Hi together,I have a question regarding access not on a sole document, but on a document folder for defined users. So, is it possible to setup access for a user for the whole document folder instead of just setup the access for a sole document itself?Thx and regards, Markus

Hi,When creating a new Work Task in Service Management, it’s selected the option “Create from Standard Task” by default. If I select “New Work Task” and again “Create from Standard Task” the list of standard tasks is duplicated.This is a test case:After select “New” in Request Work Task, I have 2 standard task in the list: I select “New Work Task”:   Select again “Create from Standard Task”: The list is increasing if i do it several times.Thanks in advance.Irene

Hi all, some of our users are reporting an issue where they can’t see the “Cancel Arrival/Receipt” button in the Procurement > Receipts > Receipt screen, even though:They have Full permissions to the ReceiptsHandling projection The receipts they’re trying to cancel, can be cancelled by other users (i.e. parts have been received, nothing’s been scrapped etc).The button isn’t visible-but-disabled; it’s not shown at all.Are there any likely reasons for this?

 Hi AllAs tried in IFS 24.1.1; From the PO lines screen, I made the Requisitioner and the Requisition no mandatory via checking the ‘required’ checkbox and then published.      The goal was to prevent users from creating PO lines without a Purchase Requisition / Requisitioner.After publishing, I tried to save a PO line. It gets saved without the 2 mandatory fields that I set    Can you advise what I am doing wrong here?Thanks,Asela