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Customer invoice QR - code issue

  • January 27, 2022
  • 5 replies
  • 467 views
Digminolp
Do Gooder (Partner)
Forum|alt.badge.img+2

Hi All,

we have an issue when creating a customer invoice with QR-Code for Switzerland. The QR-code is not generated correctly and therefore it is not readable with Swiss scanning devices.

Are we missing any setting/prerequisite ? or has anyone experienced the same issue when creating customer invoices with QR-code?

Thanks,

Minoli

Best answer by EntLihinP

Hi @Digminolp,
To generate a QR bill, the following requirements need to be fulfilled.

  1. Customer Invoice Creation Method  in Company Window needs to be either of the following:
  • Swiss Invoice 27 Modula 10
  • Swiss Invoice 16 Modula 10
  1. Invoice currency needs to be CHF or EUR.
  2. DTACHCU payment method needs to be connected to the Customer and the Installment plan and discount tab of the Invoice.
  3. ‘Print QR bill’ check box should be ticked in the payment term window, which is used to create the invoice. (If the user has not specified the Payment Method DTACHCU in the Installment of the invoice, then the user can specify the Payment Method and the Payment Institute in the Payment Term window it self to directly fetch the payment method to the installment plan of the invoice.)

Hope this clarifies your question. Please let me know if there is any further concerns.

Regards,

Lihini.

Dhananga Jayatilake
A
S
This topic has been closed for replies.

5 replies

KirsiK
Do Gooder (Customer)
Forum|alt.badge.img+3
  • KirsiK
  • Do Gooder (Customer)
  • March 30, 2022

Hi, 

Looks like you never got an answer to your question? Or did you receive it privately, not visible for other users? This is a question that we are also very interested to see the answer. Hopefully someone at IFS could give a proper explanation or link to possible requirement list that could be used for checking that all basic data is correctly set-up etc. 

E
Hero (Partner)
Forum|alt.badge.img+8
  • EntLihinP
  • Hero (Partner)
  • Answer
  • April 1, 2022

Hi @Digminolp,
To generate a QR bill, the following requirements need to be fulfilled.

  1. Customer Invoice Creation Method  in Company Window needs to be either of the following:
  • Swiss Invoice 27 Modula 10
  • Swiss Invoice 16 Modula 10
  1. Invoice currency needs to be CHF or EUR.
  2. DTACHCU payment method needs to be connected to the Customer and the Installment plan and discount tab of the Invoice.
  3. ‘Print QR bill’ check box should be ticked in the payment term window, which is used to create the invoice. (If the user has not specified the Payment Method DTACHCU in the Installment of the invoice, then the user can specify the Payment Method and the Payment Institute in the Payment Term window it self to directly fetch the payment method to the installment plan of the invoice.)

Hope this clarifies your question. Please let me know if there is any further concerns.

Regards,

Lihini.

KirsiK
Digminolp
Peshala Gamage
Digminolp
Do Gooder (Partner)
Forum|alt.badge.img+2
  • Digminolp
  • Author
  • Do Gooder (Partner)
  • April 1, 2022

Hi @Digminolp,
To generate a QR bill, the following requirements need to be fulfilled.

  1. Customer Invoice Creation Method  in Company Window needs to be either of the following:
  • Swiss Invoice 27 Modula 10
  • Swiss Invoice 16 Modula 10
  1. Invoice currency needs to be CHF or EUR.
  2. DTACHCU payment method needs to be connected to the Customer and the Installment plan and discount tab of the Invoice.
  3. ‘Print QR bill’ check box should be ticked in the payment term window, which is used to create the invoice. (If the user has not specified the Payment Method DTACHCU in the Installment of the invoice, then the user can specify the Payment Method and the Payment Institute in the Payment Term window it self to directly fetch the payment method to the installment plan of the invoice.)

Hope this clarifies your question. Please let me know if there is any further concerns.

Regards,

Lihini.

Hi Lihini,

thank you very much for your answer.

Actually the issue we had with the QR code was due to a missing setting in the Payment Term window.

As you mentioned above in the 4th point, both Payment Method and Payment institute should be filled out in the Payment  Term window. Although ‘Print QR bill’ was checked, we had missed to specify these two values and once they were entered, that helped to sort out the issue.

Best regards,

Minoli

Digminolp
Do Gooder (Partner)
Forum|alt.badge.img+2
  • Digminolp
  • Author
  • Do Gooder (Partner)
  • April 1, 2022

Hi, 

Looks like you never got an answer to your question? Or did you receive it privately, not visible for other users? This is a question that we are also very interested to see the answer. Hopefully someone at IFS could give a proper explanation or link to possible requirement list that could be used for checking that all basic data is correctly set-up etc. 

Hi,

our issue with the QR code was fixed and it was due to a missing setting in the Payment Term window.

@EntLihinP has mentioned the requirement list that should be fulfilled to set-up the data correctly.

Best regards,

Minoli

E
Do Gooder (Partner)
Forum|alt.badge.img+2
  • eqeklausk
  • Do Gooder (Partner)
  • August 29, 2022

Hi All and especially Dear All at IFS!

Recently, I came also across this problem. From my point of view it is a wrong design.

The previous Swiss Payment Slip (ESR) was printed without any payment institute and payment method in the payment term and/or installment plan.

Why is it now necessary for the QR Code Payment Slip?

 

The specific rules for generating the payment reference involved also the payment institute as there is the Creation Method for the Invoice Reference specified. I get a correct invoice reference without having the payment institute in the installment.

 

Therefor, there is actually also no need to have the payment institute in the installment nor in the payment term.

 

It causes difficulties to rework many payment terms. If you reprint an payment slip after changing to QR Code, you need to update also the installment first with the payment institute in order to get a QR invoice properly printed.

 

Dear IFS, I can’t see this issue not as solved.

Regards

Klaus

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