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Question

Cannot preview and select another tax code on customer invoice line in IFS Cloud

  • March 4, 2026
  • 1 reply
  • 6 views

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Sales > Customer > Customer > Address > Delivery Tax Information tab

Customer Invoice address 100

 

 Customer address 170 has 2 tax codes

 

 

Sales > Invoicing > Customer Invoice 

Original Invoice 970004438 was created with N tax code

 

 

 The problem is this customer needs 2 tax codes per line, and we have created a correction invoice.

 

 

 

 When we go to tax lines, we are not able to see all the tax codes to choose the correct one. In the dropdown it shows just these 2 tax codes.

The question is What we need to do to find all the tax codes and create the correction invoice with the correct tax codes?

 

 

 

1 reply

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  • Superhero (Employee)
  • March 6, 2026

Hi ​@Hashane Bolonne,

As I can see only 0% taxes in your restricted list, can you check if tax liability = Exempt in your customer order?

Regards,

Pilar