IFS Solutions

asked in HCM (Human Capital Management, Payroll)

Balance reconciliation background job taking loner time to execute

Balance reconciliation job is taking longer than expected, takes around 9-10 hours to run; I’m wondering why is it so ? Could you please advise. Below is our current setup for balance reconciliationReconciliation Time Period- Balance Reconciliation setup-

362

25 days ago

AdrianEgleyHero (Customer)

asked in Contact Centre (CE)

CE - Browser Refreshes mid call and reverts back to start

Hi, We’re running v.6.7.1.1 of CE.During live calls some agents are experiencing random browser refreshes which results in them losing all data collected and then taking them back to the start of the call flow.The refresh can occur at any stage of the workflow, and crucially we’re not able to replicate.Does anyone else experience this type of behaviour, or have experienced it and managed to root cause why it happens.The hardest part is replicating so just reaching out to see if anyone else has had similar issues.RegardsAdy

25 days ago

baris.haliciHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Could not Connect to SMTP Host - SSLHandshakeException

Hello, Dear Community Members,I hope everything's okay.IFS cannot send e-mail. I see the error javax.net.ssl.SSLHandshakeException in the application messages.I have analysed similar messages in the community (@Yasas Kasthuriarachchi @dsj) but I can't find any result. Can you help me what to do? Error while sending data... Caused by: javax.mail.MessagingException: Could not connect to SMTP host: smtp.gmail.com, port: 465 Caused by: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target Caused by: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target Caused by: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target Best

1751

25 days ago

B LavanyaDo Gooder (Customer)

posted in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

When hitting get Appointment call, getting "Row (task, (xx)) was changed after it was selected. Reselect and try again."

Hi,We have a process where get Appointment call is happening from middleware.When they are performing a request to fetch slots via perform_threesixty_appt_request, In response getting the following error "Row (task, (xx)) was changed after it was selected. Reselect and try again."And this error is occurring intermittently.Could any let me know what might be the root cause for this? Thanks in advance!Lavanya

251

25 days ago

Shamika_EluxDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Getting error Row (task, ()) was changed after it was selected. Reselect and try again.\r\n" during appointment booking

When requesting slots through perform_threesixty_appt_request, getting the following error- "Row (task, ()) was changed after it was selected. Reselect and try again.\r\n"Product Version: FSM 6 Update 27Need urgent help.@Sajith Anushan @ruben.maas @Lee Pinchbeck

311

25 days ago

sachini01Do Gooder (Partner)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Background jobs for the scheduled report fails with the same error

I have a scheduled quick report which is scheduled to run daily and the report is not being mailed to the target email addresses.I have checked the background jobs for this schedule and all of them have failed with the below error.ORA-31186: Document contains too many nodesCould you please help with what's wrong? Thanks in advance!

271

25 days ago

RhillsonSidekick (Customer)

asked in Supply Chain

"Move with Shipment Order" Activity Not Available?

The help documentation seems to suggest that a “Move With Shipment Order” activity should be available from pages ‘Inventory Parts in Stock’ and ‘Handling Units in Stock’, but in the application it doesn’t appear to be possible (nor hidden in page designer) like “Move with Transport Task” is. Please assist with what I may be missing, thanks! IFS Cloud Documentation - Move with Shipment OrderIFS Cloud Documentation - Change Inventory Location, Shipment Order @Fredrik Johansson LKP

625

25 days ago

Darshana HerathHero (Former Employee)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

PSO Standard Installation (6.14.0.27)

Hi All,Issue: “http://localhost/IFSPSOWorkbench” keeps loading.Created a separate user Created separate databases for each service Installed PSO using the installer (Windows Server 2022, SQL Server, Chrome)Has anyone experienced this issue?Thank you in advance.Cheers,

435

26 days ago

ronhuHero (Customer)

asked in Projects Based (Contract/Resource Management, Project Management, Engineering Design & Deliverables)

How to implement project safety stock?

Community, Any idea how to maintain project safety stock in IFS? Thank you.Ron

433

26 days ago

ttzeleznikSidekick (Customer)

asked in HCM (Human Capital Management, Payroll)

Public Holiday Compensation Schedule - Time Card, Insert Time

Greetings Community, IFS 10 UDP16 - IEEWe are using “Public Holiday Compensation Schedule” assigned to each employee (“Employee Schedule and Rules”). A question came in from HR…. What drives (triggers) WHEN the Holiday (Value Type = Fixed) is inserted on an employee’s time card? I’ve looked in all the usual places: Schedules DB Tasks, Company Details, ….Thanks and Happy Holidays!

201

26 days ago

SS2024Do Gooder (Customer)

asked in Distribution (CRM, Commerce)

EDI Setup Error Message

Hi All,Wondering if someone can help me with EDI messages please?I'm currently trying to setup to send messages via EDI to one of our suppliers, I've put the details in Supplier/Message Setup and under Setup Connectivity, but is there anywhere else that I need to enter settings for this to work, every time I go to send the test message, I get this error Message class is wrong or missing.Does anyone have any documentation for how to set this up correctly or can anyone help with it please?ThanksSteve

1063

26 days ago

mdeantonDo Gooder (Customer)

asked in Products (Manufacturing, Products, Engineering)

Part: Revision No in Revision Text field

In Part Master Data > Revisions and Attributes>Part RevisionWas there a change in IFS at some point that auto-populates the Revision No into the Revision Text field? We use revision text occasionally for a different piece of part master meta data and now seeing a system generated value in this field is causing issues and confusion.

270

26 days ago

ctaylor56Hero (Partner)

posted in Supply Chain

IFS Freight Interface - IFS Cloud

Does anyone have documentation in regards to the IFS Freight Interface for Cloud 21 R1/R2? Does it still exist? Is it still ODBC connections or can we use the Web Apps using REST Api calls?

143425

26 days ago

gianni.nevesHero (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Crystal Reports Web Service log error

Hi Guys,I’ve installed to configure Crystal Reports, but when execute crystal web service log on IFS, I am getting the error below: Looking into the IIS log, it has the following ligne:2024-11-21 13:12:15 XXX.XXX.XXX.XXX POST /IFSCRWebSetup/Ifs_ReportService.asmx - 443 - XXX.XXX.XXX.XXX Java/11.0.19 - 500 0 0 6Did anyone have the same problem? Thanks,

26 days ago

rpowellDo Gooder (Customer)

asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Custom Projection, Non-Collection Entity Associations

I’m trying to build a custom projection to allow end users to run queries directly on Customer Info Address. I was hoping that I could link back to the Customer Info record via Entity Associations such that the end user would be able to query properties of the Customer Info record as well, but it defaults to a collection type, when it really should be a single reference, preventing me from using it as an $expand property in the OData service. Is there a way to adjust this, or am I going about this the wrong way?

180

26 days ago

greg.eickmeierDo Gooder (Customer)

asked in Supply Chain

Multiple shipments against single order line with qty of 1

We have an order with a single order line with a quantity of 1. This item is a large metal frame building and will take at least 3 50 FT flatbed trailers to ship. What is the best way to do multiple shipments against this single line? I’ve looked into handling units (50 FT trailer) and adding 3 of those to the shipment but I’m not crazy about splitting the line in to .333 of each to add an equal amount to each handling unit. Wondering if there is a better way to handle this scenario.

503

26 days ago

preethi.a05Sidekick (Partner)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Top Records

Hi,Do we have any way to show top/bottom records and set max rows through UI configuration for a child tab in FSM?

173

26 days ago

HAFSADo Gooder (Partner)

asked in Finance (Financials)

cash Transfer between two companies

Hi IFS communityWhen creating a mixed payment—cash transfer from Company’s bank account to another company's bank account—I am encountering the following error message: Field [Voucher_type] is mandatory for Payments and requires a value

256

26 days ago

STRGoedhartDo Gooder (Customer)

asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

odata post perform_get_attachment_stream error

Good morning, I am hoping someone has encountered and solved this before, or can help getting us on track.All servers are using the same version of IFS FSM (6u24). When trying to post perform_get_attachment_stream, we get the following error in our QA and DEV environments. { "Message": "The provided URI scheme 'https' is invalid; expected 'http'.\r\nParameter name: via"} notes: This function works as intended in our PRODUCTION environment (no errors, streams attachment properly). All other POST/GET/PATCH/PUT ODATA functions are working properly on all servers, including the ones where the "perform attachment stream" is not working. Some Screenshots: Error in DEV: Functional POST in DEV: (also using HTTPS) Funtional Post Attachment Stream in PROD: My best assumption is that this may pertain to our web.config in the ODATA app folder - which does have a different setup between PROD and DEV (see below comparison) Has anyone encountered this before, or does anyone have sugg

630

26 days ago

ztaayoungDo Gooder (Customer)

asked in Buying (Procurement, Demand Planner, ASC, SRM)

Master Schedule Item - Action Proposals

We have turnkey finished good items that are MS items with MS Demand since they are directly forecasted. The issue is when these items are purchased, they do not get action messages like MRP items do - MRP Action Proposals.For example - we will order the MS item based off demand. When the demand changes and the delivery date may need to be advanced, pushed out or if there is no more demand it would need to be canceled, we do not see these messages.We see Early Order, Late Order or Remove order in MRP Action Proposals and would like to see the same messages for MS items. Maybe there is a different way to set up these items so they are not MS and we can forecast them and see the MRP Action Proposals? We are in IFS Cloud

463

26 days ago

james.cunninghamDo Gooder (Customer)

asked in Buying (Procurement, Demand Planner, ASC, SRM)

ODP_DESERIALIZATION_ERROR when passing command parameters

Getting error when passing parameters object key and a hard-coded constant with a command button on a custom page config. Is it the parameter format? Command error: (ODP_DESERIALIZATION_ERROR) - Error while de-serializing contents., details: undefined undefined

140

26 days ago

Asmita_ashDo Gooder (Partner)

asked in Assets (Asset Management)

Is Customization ppssible in MPB?

Hi,I have certain business requirement and want to know if new customization is possible in MPB or not like adding a new tab or field under Person Group Info dialogue. If yes, please share the process. Thanks

261

26 days ago

CapVijaToDo Gooder (Partner)

asked in Finance (Financials)

Currency Rate Type for Sales Contract & Project Invoice

Currently, requirement from customer at Poland location is to have fixed currency rate on sales contract for having planned revenue at a single rate and to have daily transaction rate on invoice.For purpose of same, fixed currency rate has been defined in currency rate type which is updated on sales contract and this rate is getting fetched on respective project invoice.However as per Polish local requirements, the Currency Rate on the invoice it should be daily transaction rate based on delivery date defined in Currency Rate type as TRANS_RATE (daily rates being updated).As of now, this functionality is included in Polish localization for Tax Currency Rate of invoice only but not for Invoice amount.Please share best practice to handle this scenario and whether to be part of localization or not.

701

26 days ago

VanCarolKDo Gooder (Partner)

asked in Projects Based (Contract/Resource Management, Project Management, Engineering Design & Deliverables)

Project Activity ID sequence

When entering Project Activities using the following numbering structure, it automatically places the order by grouping the numbers as shown, resulting in 1.10 being listed before 1.2 etc. Is there a way to prevent this? 1.11.101.111.21.3I want the sequence to be as follows:1.11.21.31.101.11

1512

26 days ago

PhillBronsonSidekick (Customer)

asked in Insights (Business Reporter and Analysis Models, EOI)

Lobby Datasource Designer - Performance Issues 23R2

I have noticed a significant difference in the way Lobby Datasource page is loaded.Every refresh it retrieves all the available queries in the sudo-selector, and I usually end up waiting a full minutes before the page will respond. Has anyone else experienced this behavior?Is there any solution?

241

26 days ago

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