Want to understand when we will see the next “Due Next” Date in the RSP overview.
We have completed the request tied to 5/28/2026, and expect the next due next date in the overview to be 10/1/2026.
In the overview for RSPs the Due Next date appears as 5/28/2026 even though the request is close.
When will 10/1/2026 appear as the next due next date?
Please advise.
Thank you,
Ed
Hi
I can’t see that this would be anything that is available as a core functionality, and more likely done as a customization. Can you find a specification where this is available? I’m guessing that it needs to have some logic tied to it, such as when the prior request is closed, the due next date of the next request is visible etc.
Best regards,
Daniel
+5What logic are you expecting the system to follow here when setting the next date? Out of the box, the system will define the schedule set based on the trigger and occurrence values within the RSP itself and show this in the schedule (as per your screen shot). There isn’t logic in the system to say update the next visit date based on the previous completion. As Daniel mentioned, this would be a CRIM if that’s what you’re looking for.
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