IFS assyst

We have Knowledge Procedures which were working fine in older versions.Recently, when we moved to 11.5 and we added tile color and tile image to Knowledge Procedures. Everything looks fine but as soon as we click on “View Draft”, all the sections get cleared out. All the information like text, images gets wiped out in below Sections of Knowledge Procedure:Problem Solution Environment Cause.Did anyone face this issue and have any solution? Thanks & Regards,Manish Verma

Hi there, I was wondering if it was possible to include the link of the event in question in an Action Template? I’ve tried many things but it does not seem to work for different reasons. Here are some things that I have tried:Pasting the link in the template’s description and modifying the link’s event id with the current [EVENT_ID] value. Using the Action Template’s built-in text formatting URL. For the link here I used the same formatting as in #1. Is there a way to do this?

Question 1: While populating “Shared field” of a Service Request from ETM, we are getting below error:DatamapperConfigurationException - Type doesn't contain custom field custom.RESOURCE NAME1 Note: Normal Custom Fields are working fine.Question 2: How to skip dependent fields from ETM? Example “Field_2” will appear on when value selected in “Field_1” is “YES”. In ETM, how can we write this condition that “Field_2 will be populated only when “Field_1” is YES? 

Hi all,  Within a datamapper is it possible to know when the last record is being processed?Thanks.T

Hi, is there an expression/logic within assyst customizer to have a field that lets you select specific dates within a set period and also be able to select dates/times after a specific time and date. For example, we want our users to only be able to select any date/time 12 days after the current day of filling out a form. Is this possible ? Please adviseassyst Version:  assyst10 SP7.5Build: 12183 Date built: 04 August 2020 09:40:59Many thanks. 

When attempting to log into Assyst at  /assystweb/application.do we are seeing a 20 delay before getting the login screen. Once past that it works fine.  Logging on to  /assystnet/#homepage does not have a delay, it’s pretty much immediate. 

While updating Event Builders from ETM, not able to find usage field under “Record to update”.Is there any work around? Example:There are 2 Event Builders with everything same except usage. How can we discontinue Event Builder with particular “usage”?

Is there a way to hard delete discontinued Event Builders? We are trying to do that from ETM but getting Privileges Error:You are not permitted to perform this action. Type: PrivilegeException.

I am trying to embed a knowledge procedure. When trying to access the iframe properties on the embed media element in the Formatted Text Editor it shows the regular browser context instead of the assyst one. Enable Formatted Text Editor Context Menu is enabled in preferences, context menu for images work correctly as expected, but not for embed media.I have tried using width and height settings in the iframe tag, but it appears those don’t take effect when it is saved I noticed the summary of browser limitations hasn’t been updated or fixed since 11.3, is iframe properties not possible except for on videos or is this a browser limitation?Formatted Text Editor Toolbar - assyst11-6Wiki (axiossystems.com)

 Hi, I wanted to know whether there is any restriction on the visibility of bundle services on mobile app. The bundles under “Computer Services and Support” are not visible on mobile. But they are visible on desktop as expected.   Your early response is appreciated.Thank you in advance.

We have a requirement where we don’t want to generate a task when Parent Problem Item’s and it’s related Item’s responsible SVD is either VND WIPRO CM or VND WIPRO SD. We are using below expression in workflow, but it is not working as expected. It is checking only Parent Problem Item’s Responsible SVD and not it’s related Item’s Responsible SVD. combine($new.itemA.relations.relatedItem.servDept.shortCode,if($new.itemA.servDept.shortCode in ("VND WIPRO CM",”VND WIPRO SD”),$NO_VALUE,$new.itemA.servDept.shortCode)) Please help us in fixing this issue.

Is there a way to use wild cards in workflow expressions?Example:Current Expression: if($new.itemA.servDept.shortCode = "My Test SVD",$NO_VALUE,”SVD2”)Requirement: We want the result should be “$NO_VALUE” when SVD shortcode has “Test”.Something like below:if($new.itemA.servDept.shortCode like "%Test%",$NO_VALUE,”SVD2”)

Hi, We have an ADExport.csv file which overnight imports users into Assyst via ETM. Sometimes, a user fails to import so we manually have to import that user via ETM. I’ve written a basic PowerShell script which prompts us to enter in the Email address of the user that has failed to import. Once the email address has been entered, the script then searches for that user in the ADExport.csv file. Once the user is found in the file, it copies the following file headers into a new .csv file: "sAMAccountName","userPrincipalName","SID","GivenName","Description","sn","physicalDeliveryOfficeName","Department","mail","telephoneNumber","userAccountControl","MobilePhone","Manager","ManagerName","ManagersAMAccountName","extensionAttribute11","DistinguishedName" The script then copies the users info found in the ADExport.csv file then pastes it into the new .csv file created above. I’ve confirmed each header has the correct in

Just wondering if anyone knows of a way to report on the last logon date for assyst users?If there is no way to do this, could it be considered as an enhancement for a future release?

Hello All, Does anybody else suffer with the below if you are trying to re-order services in the Service Designer?Is it a bug? I know I have been the only one working on this so it has not been modified by anybody else. When I click OK it prompts a refresh of the Service Designer and my Service has not been moved.I have looked on the knowledgebase and I cannot see anything that this relates to.I have this issue in my production environment which is 11.4.1 and also my test environment which is 11.5.2  

Hi all,I have an input file with multiple records containing a remarks field.  I need to update the same, existing Remarks (Description) field in the CMDB with all of these values.  The Remarks field already has existing data.  Call it  “Test Data”.  But I can only get the last record in the input file to append to remarks.  So, I have ...Record 1:  “This is my note one.”Record 2:  “This is my note two.”Record 3:  “This is my note three.”It will retain the original value but only copies the last record.  It shows up as this “Test Data.  This is my note three.”I’ve tried messing with outbound.remarks and outbound.self.remarks but I cannot get it to work.Your help would be greatly appreciated! Thanks!T

Hello,I’m working on Styling self-service portal, I have some questions below and would appreciate a solution.Need to change the "Favorites" sub-title to "My Favourites" just like how it is displayed in the menu, refer image-1 attached. Refer image-2 attached, (a) we need the boxes present on the below side in the image, to have outlines with color:            My Open Events - #3B86C7            My Decisions and Authorizations - #18A88A            My Reported Events - #F26B51            Major Incidents - #D91670Just like the boxes present in the above in the image.    (b) And the images associated with the boxes should be changed to the images present in          the above.     (c) Also, the text inside the boxes should be wrapped. i.e.            My Open Events, My Decisions and Authorizations, My Reported Events, Major Incidents -                     should be wrapped. 

Hi everyone, When processing an ETM input file with multiple records is it possible to kick off a a datamapper only once after the last record is processed? Thanks!

Good morning all, I am looking to add an alert or pop up message to an existing Assyst Incident so that when the next analyst opens this request they will get a prompt to alert me. To be specific this is for asset management and I am waiting on a specific component to come in. We have a lot of staff involved so rather than trying to alert everyone I am hoping there is a way to have a message pop up when this item comes in and they try to update or close the Incident. I am relatively new to Assyst so any help would be greatly appreciated.

Hi,we are reading mails from monitoring-tools in order to create new tickets.The CI/itemA of the new ticket is found in the mailbody.How can we extract the mailbody text ? I need this text ‘oem-12.dcc.562.com’Example of text in the mailbody:Subject: EM Event.d.d9. Please check log for details.Host=oem-12.dcc.562.comTarget type=blbaopdf..Thanks for helpMarion

We’re new to the use of the Service Catalogue so are still finding our feet with it all so apologies for the newbie question.When creating an offering you have to specify a default item and category value, even though the actual values can be part of a list.  We’re finding that, in a few instances, staff are just accepting the default values when filling in the form and not actively selecting the required value.Is there a way to have the offering form display a blank value in those fields so that it prompts (forces?) a value to be selected?Thanks

Hello,I’m working on process improvements and trying to understand more about how the workflows work and they functionalities. I’m not the assyst Admin, but work with them when request form changes.I have many general questions I’m sure a user guide would answer.Thanks in advance for any help.C.

Hello, I’ve just upgraded from assyst IPaaS 1.4 to 1.6 and after reading the current wiki, I’ve got the impression that I could use IPaaS to trigger some data maintenance. However, I could not understand how to do it by looking only at either https://wiki.axiossystems.com/assyst11-2Wiki/index.php/Integrations:assystETM_1.6_-_Channel_Configuration#Timer or https://wiki.axiossystems.com/assyst11-2Wiki/index.php/Integrations:assystETM_1.6_-_Data_Mapping My use case: Close some open events which may contain or not an attached process.1 - First problem: I could not understand how to query open RFCs. For example,

assystITOM 5.7.3.0 has been releasedassystITOM 5.7.3.0 has just been uploaded to the Content Delivery Network and is now available to download. This is a minor release that contains a number of defect fixes and enhancementsRelease notes can be found here:assyst ITOM 5.7.3.0 Release Notes 

We have several questions regarding the Service Department SLA clock.  Here is the scenario… An event is assigned to SVD A with a defined SVD SLA (not an internal SLA) with the appropriate Priority.  The SVD works the event for 1 day (the SVD SLA resolution time is 5 days) but needs to assign it to SVD B.  SVD B possesses the ticket for 6 days and re-assigns the ticket to SVD A.  Is the resolution SLA for SVD A in breach?  Also, does the SLA clock for SVD A stop when it is assigned to SVD B?  If so, does the SLA clock for SVD A restart upon re-assignment from SVD B, or does the SLA clock “pick up where it left off?” Thanks!