Hello Alex,

Whilst we await any suggestions from the community, I think this will be a good one for the ideas area! 

You can log your suggestion there and this will allow the customer community to see the suggestion and comment/vote on it.
https://community.ifs.com/ideas


Kind Regards,
Caroline

Hi,

Yes, we did an integration with different SMS gateways, we basically created a script to consume the SMS API and triggered it from action processor on assign action.

B.R

Mahmoud

please note that this is a consultancy work/services that IFS can provide (chargeable work).