Has anyone come up with a solution for texting technicians to let them know they have been assigned a new ticket?
Hello Alex,
Whilst we await any suggestions from the community, I think this will be a good one for the ideas area!
You can log your suggestion there and this will allow the customer community to see the suggestion and comment/vote on it.
https://community.ifs.com/ideas
Kind Regards,
Caroline
Hi,
Yes, we did an integration with different SMS gateways, we basically created a script to consume the SMS API and triggered it from action processor on assign action.
B.R
Mahmoud
Hi,
Yes, we did an integration with different SMS gateways, we basically created a script to consume the SMS API and triggered it from action processor on assign action.
B.R
Mahmoud
please note that this is a consultancy work/services that IFS can provide (chargeable work).
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