I’m aware of the basic delegation functionality that Assyst offers, where any Contact user can click on their profile and then setup time bound delegates as needed.
However, I have several other questions.
(1). Is it possible to setup a delegate for someone else?
I ask because, we run into this frequently where a person who is an approver on some process like change mgt for example, is out of the office but never setup a delegate. This really delays the process and causes a lot of extra work trying to figure out who can approve in their absence etc.
It would be very helpful if a system admin or some other role would have the ability to do that.
(2). Is there a way to see all the delegates setup in the system?
Is it possible to do this with an event monitor? or some type of report?
Thanks in advance.
Best answer by Caroline Schaffner
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