My users often want to copy their supervisor or another user on a ticket so they can follow the process. Is there any way to enable that functionality?
Page 1 / 1
Hello Alex,
You can have additional users set against the event.
Please see the following links for the assyst portal and the Self-service portal:
https://wiki.axiossystems.com/assyst11-6Wiki/index.php/Multiple_Affected_Users
https://wiki.axiossystems.com/assyst11-6Wiki/index.php/Service_Catalog_in_the_Self-Service_Portal#Additional_Affected_Users
Kind Regards
Caroline
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.