My users often want to copy their supervisor or another user on a ticket so they can follow the process. Is there any way to enable that functionality?
Hello Alex,
You can have additional users set against the event.
Please see the following links for the assyst portal and the Self-service portal:
https://wiki.axiossystems.com/assyst11-6Wiki/index.php/Multiple_Affected_Users
https://wiki.axiossystems.com/assyst11-6Wiki/index.php/Service_Catalog_in_the_Self-Service_Portal#Additional_Affected_Users
Kind Regards
Caroline
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.