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How can I create a login that works for both AssystNet and AssystWeb?

  • 31 May 2023
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My company has agents with Assyst User credentials that also need to be able to log into the Contact User service portal to submit tickets to other departments if needed.

Example: Building maintenance agents handle maintenance tickets but also need to be able to submit IT support tickets to the IT helpdesk in their own name.

Is there a way to have a single login that works as both a Contact User and an Assyst User? I have tried Aliasing and setting equivalent users, as well as poring over privilege settings and can find nothing.

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Best answer by Dimitri Husmann 7 June 2023, 19:37

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Hi,

you can use the SAML authentication which will require one time login for your agents and they will be authenticated in both assystWEB & assystNET.

please note that this is a consultancy work/services that IFS can provide (chargeable work).

B.R

Mahmoud

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Hi,

we normally use a pre-fix for the assystNET users. You can define this prefix during the installation of assyst when you are adding your authentication provider. we normally use a prefix 'ad-’.
so if your network login is:
john.doe@company.com and you need to be able to login to both assystWeb and assystNeet you will need to create the users as follows:
for assystWeb shortcode: john.doe@company.com
for assystNet Login: ad-john.doe@company.com
and as said, in the installer you define the Contact User Prefix as ad-.
 

Dimitri

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Hi,

we normally use a pre-fix for the assystNET users. You can define this prefix during the installation of assyst when you are adding your authentication provider. we normally use a prefix 'ad-’.
so if your network login is:
john.doe@company.com and you need to be able to login to both assystWeb and assystNeet you will need to create the users as follows:
for assystWeb shortcode: john.doe@company.com
for assystNet Login: ad-john.doe@company.com
and as said, in the installer you define the Contact User Prefix as ad-.
 

Dimitri

Dimitri,

If we have already installed can we just run the installer again and add this?

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Hi Alex,

yes you can re-run the installer. If you saved the installation file you can just enter this information.

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