My company has agents with Assyst User credentials that also need to be able to log into the Contact User service portal to submit tickets to other departments if needed.
Example: Building maintenance agents handle maintenance tickets but also need to be able to submit IT support tickets to the IT helpdesk in their own name.
Is there a way to have a single login that works as both a Contact User and an Assyst User? I have tried Aliasing and setting equivalent users, as well as poring over privilege settings and can find nothing.
Best answer by Dimitri Husmann
Hi,
we normally use a pre-fix for the assystNET users. You can define this prefix during the installation of assyst when you are adding your authentication provider. we normally use a prefix 'ad-’. so if your network login is: john.doe@company.com and you need to be able to login to both assystWeb and assystNeet you will need to create the users as follows: for assystWeb shortcode: john.doe@company.com for assystNet Login: ad-john.doe@company.com and as said, in the installer you define the Contact User Prefix as ad-.
we normally use a pre-fix for the assystNET users. You can define this prefix during the installation of assyst when you are adding your authentication provider. we normally use a prefix 'ad-’. so if your network login is: john.doe@company.com and you need to be able to login to both assystWeb and assystNeet you will need to create the users as follows: for assystWeb shortcode: john.doe@company.com for assystNet Login: ad-john.doe@company.com and as said, in the installer you define the Contact User Prefix as ad-.
we normally use a pre-fix for the assystNET users. You can define this prefix during the installation of assyst when you are adding your authentication provider. we normally use a prefix 'ad-’. so if your network login is: john.doe@company.com and you need to be able to login to both assystWeb and assystNeet you will need to create the users as follows: for assystWeb shortcode: john.doe@company.com for assystNet Login: ad-john.doe@company.com and as said, in the installer you define the Contact User Prefix as ad-.
Dimitri
Dimitri,
If we have already installed can we just run the installer again and add this?
