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IFS assyst Survey Error

  • May 16, 2023
  • 1 reply
  • 75 views

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I am trying to set up a survey in IFS assyst using an event query. 

When I run the query in event monitor, it returns a list of events, with then Affected user field populated.

When I add the query to the survey, and click on Issue Request, i receive an error “Event Query returns no users.”

Am I missing something? 

Best answer by Caroline Schaffner

Hello Damian,
 

Could you log this with our support team in the normal manner so they can investigate this further for you?
I would suggest you to reproduce the issue and provide screenshot(s) and the corresponding server.log  with the date and time of the issue.

[..$assystServer\standalone\log\server.log]

Kind Regards,
Caroline

1 reply

Forum|alt.badge.img+13

Hello Damian,
 

Could you log this with our support team in the normal manner so they can investigate this further for you?
I would suggest you to reproduce the issue and provide screenshot(s) and the corresponding server.log  with the date and time of the issue.

[..$assystServer\standalone\log\server.log]

Kind Regards,
Caroline