Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

How can i migrate surveys and roles from one environment to another. 

Hi all,do you know how to set role for this requirement:Smart Client: only to show onlyImport/Export screen. Person screen.(Web Client » will only show Person screen then)Import/Export limits to only specific tables (e.g. tables related to Person - person, person_place, person_address, person_role) » Is it possible?I have set the role below: Using role setup above, user sees all functions in Admin and File. Do you know how to achieve above requirement? Thanks in advance for your feedback. Cheers,~Juni

Hi Experts! Currently in FSM Mobile Client. The Debrief Overview screen has an action status bar. How do i create a custom standard screen and add that action status bar in the custom screen?  

Hello,I was wondering if it is possible during the execution of a work task in Service Management module to return a service object and exchange it with a new one, so that the change also appears in the asset hierarchy. My ideas until now are the following:Return the Service ObjectAdd the new Service Object which will be the exchange object:I suppose the exchange could be possible by connecting the return lines. However, when I click on it, I receive an error. Do you know what does it mean? What is this connection type ,,VIM”?I also have another issue. This field ,,Connect Return Lines" only appears in my internal test system. When I try to replicate the process in the client system, this functionality is not shown, even if I followed the same steps. Do you know if I am missing something here?Thank you very much. Any help is appreciated.

Hello All,We were using FSM 6.7.But after the Android 13 update we lost access to Mobile FSM since 6.7 is not compatible with Android 13So we just upgraded from FSM 6.7 to FSM 6.24 Now with Android 13 FSM 6.24 is working fineMay i please know until what Android version it  supports FSM 6.24because  we are not sure if it will be compatible with the future Android OS releases 14,15,16...etc Thank you 

Hi Team,We see that we have some dependent tables where purging or archiving is working for specific DB tables. but it doesn’t work for the all the records. it is seen that for Certain set of tables it is working fine. For others it does not work how can we understand on the root cause of this behavior. kindly suggest as this is priority to be fixed and check. Also kindly share the document if any to re check on the configurations. 

Hello,we have a client who wants their ADDRESS_ID and CONTACT.CONTACT_SEQUENCE to always be 10 digits, for example, Address ID: 0012345678.When we import the customer's current sample data, the leading zeros in Address ID (e.g., 00 in 0012345678) are not displayed. We only see 12345678.In FSM, both of these fields are of the DECIMAL data type in the FSM Metadata, and it is not possible to override them with custom metadata.Apart from using a user_def field with a column type of STRING, are there any other options?Thank you in advance for your kind help. 

Hi Team, is there any way we can pass some parameters (from BR  on column changed after commit )to outbound xml maps . we want to call external system to send few information on outbound parameters  like highlighted in below  <perform_outbound_integration>  <parameters>     <dataconnector>Metrix.Integration.JSONOutboundConnector</dataconnector>    <extract_entity>Notification</extract_entity>    <message_name>statusNotifications</message_name>    <enable_time_constrain>N</enable_time_constrain>    <even_status>@event_status</even_status>    <input>      <primary_table_constraints>        <task_id>@task_id</task_id>      </primary_table_constraints>    </input>  </parameters></perform_outbound_integration>

In our solution two different resource are never going to work in the same task. Each task will be allocated to only one resource.To avoid confussions, we want to dissable or remove or hide the Add Resource button that it is included in the Schedule Board task card.Is there any way to do it?

(FSM 6) I have a remote API that needs to be hit like GET https://remoteapi/dothething/12345 With the “12345” being variable. This is being stored in a userdef on the primary table of the integration map. Is there a way to pass this userdef to the message routing rule as a variable for the URL? Maybe I could update the message routing rule and refresh the integration cache prior to firing the outbound integration but that’s ugly.

Extension to PSO to FSM Unavailability Integration | IFS Community Can you please include the features to have comprehensive synchronization of Calendar Exceptions & Shift Definitions from PSO to FSM.

While installing FSM application for Mobility instance received the following error code.  We do have significant number of Mobile licenses. Communication error: A125: No License information was found for the user : IFS_MOBILE. Contact your system admin for assistance.Could anyone advise, what we have missed here?

In an FSM Lobby element we need users to be able to utilize the FSM Scheduling Workbench link to go directly into PSO as they do from clicking the link in FSM. Have tried various link values for the Lobby data but keeps stopping at the PSO logon screen. Would someone please pass along the correct info for that link, assuming Custom URL and link details. Thanks 

I am using IFS 8. Every time some users connect to IFS, the screens are reloaded. What is the reason of this? Normally, when the data is loaded in the apps folder, the page should not be reloaded. I couldn't figure out why this is happening to some users.

I am using IFS FSM to send an outbound message from our system to a customer’s ticketing system. I am trying to use value conversions to translate our request_unit.model_id to the customer’s system subcategory field. The lines have been set up, with some of the values below, however, when triggering this integration, the values provided are not being converted.   This is the output provided by my tests below- you can see that the input is still the “value from” rather than the expected “value to” "request": { "location": "0901", "channel": "virtual_agent", "category": "LAPTOP-GS", "subcategory": "LAPTOP-GS", "priority": "3" } How would I go about troubleshooting this to determine why it has not converted?

Is there a way to export our modelling ARP files via REST api or other way outside of clicking Export on the modelling dataset in the UI.  

Hello,the Schedule_Rank does not seem to be populated after when scheduling status is committed(tech assigned by PSO) and it’s not modifiable in FSM. I would like to know what the mechanism is for populating the "Schedule_Rank" in the FSM.Is it the commit sort value, which is passed from PSO? 

Hi Team,We are looking at some mechanism to understand the violations happening when manually dragging activity to a technician.Examples: Technician doesn’t have the skill, but the Scheduler manually drags the task on the technician & Fixes the Resource. But, as a scheduler, they wouldn’t know the violation of skills. Is there anyway configuration or mechanism to highlight this to the user to see violation.

Hi Experts,I have a requirement to show the result of a url within an FSM screen. So the setup is as follows,I have a simple table with two columns, transaction_id, document_urlThis document url field will contain a url which would return a pdf when called.Now, I want to have a screen similar to the following (this is something basic I cooked up for testing), The idea is when I land on this page, I want to see the result of that url in the embedded browser.I tried setting the document_url field as a webbrowser type field. But this didn’t yield the expected outcome, I also noticed the following option when adding fields and attempted with this, This field, in the web client, always shows me the homepage of the applciation regardless of what I set in the url field in the properties,  Having said that, it seems to work correctly in the smart client, So this is where I am at.Is this a bug on the web client?Anything I am missing?​​​​​​​

Hi Experts, There is a requirement where I need to open an external application using a link on a field. I had written a Client script and when I put this on a button of project ex. Copy button on Click event, the new application gets opened but I am not sure how to place this Client script on The hyperlink on the field to open the application. Configurations I did on copy button of project Configuration done on the field where I need to open new application using Hyperlink.but this is not working.    RegardsAbhishek

The customer's production environment web client fails randomly with HTTP 500. Based on the IIS logs the failure happens mostly in the customized screen request. Are there any possible causes why this is happening randomly? and getting hundreds of HTTP 500 errors after the system restart.Only exception  they have provided :-“Application: w3wp.exe CoreCLR Version: 4.700.21.6504 .NET Core Version: 3.1.12 Description: The process was terminated due to an unhandled exception. Exception Info: System.OperationCanceledException: The operation was canceled. at System.Threading.CancellationToken.ThrowOperationCanceledException() at Microsoft.Extensions.Hosting.Internal.Host.StopAsync(CancellationToken cancellationToken) at Microsoft.Extensions.Hosting.HostingAbstractionsHostExtensions.WaitForShutdownAsync(IHost host, CancellationToken token) at Microsoft.Extensions.Hosting.HostingAbstractionsHostExtensions.RunAsync(IHost host, CancellationToken token) at Microsoft.Extensions.Hosting.HostingAbst

Hi. We have a survey where end users will send to us via the FSM mobile app, which photos included.From our end, we would generate a report based on the survey and also include the photos attached.Is there a function to automatically resize/compress the image for the report to minimize the size of the report?

Hi,How I can create button as ‘sync now’ in mobile which technician can call the ‘PART’ sync rule. ‘Part’ sync rule having ‘sync now’ button in FSM Smart client. Same functionality I want to achieve in Mobile via client script.  Best Regards,

Hi, can someone tell me if there is a default / OOTB business rule in FSM which sets newly created tasks to Open status? Is this configurable in any way? If so, what is the rule called please?Thanks

Hi all, May I know what this error is? and how I can resolve it?