Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Is there a way to export our modelling ARP files via REST api or other way outside of clicking Export on the modelling dataset in the UI.  

Hello,the Schedule_Rank does not seem to be populated after when scheduling status is committed(tech assigned by PSO) and it’s not modifiable in FSM. I would like to know what the mechanism is for populating the "Schedule_Rank" in the FSM.Is it the commit sort value, which is passed from PSO? 

Hi Team,We are looking at some mechanism to understand the violations happening when manually dragging activity to a technician.Examples: Technician doesn’t have the skill, but the Scheduler manually drags the task on the technician & Fixes the Resource. But, as a scheduler, they wouldn’t know the violation of skills. Is there anyway configuration or mechanism to highlight this to the user to see violation.

Hi Experts,I have a requirement to show the result of a url within an FSM screen. So the setup is as follows,I have a simple table with two columns, transaction_id, document_urlThis document url field will contain a url which would return a pdf when called.Now, I want to have a screen similar to the following (this is something basic I cooked up for testing), The idea is when I land on this page, I want to see the result of that url in the embedded browser.I tried setting the document_url field as a webbrowser type field. But this didn’t yield the expected outcome, I also noticed the following option when adding fields and attempted with this, This field, in the web client, always shows me the homepage of the applciation regardless of what I set in the url field in the properties,  Having said that, it seems to work correctly in the smart client, So this is where I am at.Is this a bug on the web client?Anything I am missing?​​​​​​​

Hi Experts, There is a requirement where I need to open an external application using a link on a field. I had written a Client script and when I put this on a button of project ex. Copy button on Click event, the new application gets opened but I am not sure how to place this Client script on The hyperlink on the field to open the application. Configurations I did on copy button of project Configuration done on the field where I need to open new application using Hyperlink.but this is not working.    RegardsAbhishek

The customer's production environment web client fails randomly with HTTP 500. Based on the IIS logs the failure happens mostly in the customized screen request. Are there any possible causes why this is happening randomly? and getting hundreds of HTTP 500 errors after the system restart.Only exception  they have provided :-“Application: w3wp.exe CoreCLR Version: 4.700.21.6504 .NET Core Version: 3.1.12 Description: The process was terminated due to an unhandled exception. Exception Info: System.OperationCanceledException: The operation was canceled. at System.Threading.CancellationToken.ThrowOperationCanceledException() at Microsoft.Extensions.Hosting.Internal.Host.StopAsync(CancellationToken cancellationToken) at Microsoft.Extensions.Hosting.HostingAbstractionsHostExtensions.WaitForShutdownAsync(IHost host, CancellationToken token) at Microsoft.Extensions.Hosting.HostingAbstractionsHostExtensions.RunAsync(IHost host, CancellationToken token) at Microsoft.Extensions.Hosting.HostingAbst

Hi. We have a survey where end users will send to us via the FSM mobile app, which photos included.From our end, we would generate a report based on the survey and also include the photos attached.Is there a function to automatically resize/compress the image for the report to minimize the size of the report?

Hi,How I can create button as ‘sync now’ in mobile which technician can call the ‘PART’ sync rule. ‘Part’ sync rule having ‘sync now’ button in FSM Smart client. Same functionality I want to achieve in Mobile via client script.  Best Regards,

Hi, can someone tell me if there is a default / OOTB business rule in FSM which sets newly created tasks to Open status? Is this configurable in any way? If so, what is the rule called please?Thanks

Hi all, May I know what this error is? and how I can resolve it?  

HiI want to create a resorce in IFS so that a task can be assigned to him but not as a user as he will not login (since user consumed licence). Just the manager will see on which task that resource is assigned. So I created him as a person & resource under a res group NOT as a user. I saw there is no way I can mark him invalid as I can do for a user. How can I change this?For a user, I get this option 

Hi Community.  In the document “what’s new in service management 22r2”, the pick up task process with shipment order is described as screens below :  In the second screen, in “notes”, the assigned resource needs to be connected to a RWH, but I can not find this where I can setup this information.  Can you help me please ?  Thanks, Alex. 

Hi all, May I know if its possible to add a filter constraint for the tabs within a screen? Particularly List tabs.For example, within the person record, there are tabs below the header information. like skills, roles, positions.Eg. I want to add a filter constraint, so that the team tab under Person record only shoes the lines where team leader = “Wendy”.  

Hi Dears, this error appears to me while trying to add the serial number in the Manage Serial Structure line and the below screenshot shows that the part is in the inventory So how can we solve this issue?   

Hi Team, Can you please provide basic steps on how we can configure ARP Broadcast from PSO to FSM? We need to get position and team related data from PSO to FSM. We understand this can be done using ARP Broadcast. Kindly provide basic steps on it.  Regards,AJAY

Hi All, I have integrated with FSM and PSO, and can see that all the task are being broadcasted and allocated to the specific resource based on the skills.However I’m facing issue with allocation as all the task are being scheduled in backward/reverse direction.Attached Screenshot for the reference.(Order of task creation is 201,202,203,204 but it is allocated in backward direction, each task has been created one by one similarly if i create task-’205’ that will be allocated before 204 why not after task-201)I’m not sure why, can anyone please suggest where we need to check for resolving this issue.?

Hi collegues,I am experimenting this issue in FSM 6.10 when more than one items must be represented on the map. With only one item per day is working and painting it well on the map. Best regards.

I need to use on the server side the method from Metrix.BusinessServer.BusinessPolicies.ServiceLogisticsComponent.ServiceLogisticsBusPolicyMgr called InventoryPicking  But I don’t have any manual to help me how to fill all the parameters, if some parameter can receive null value or not. Based on the XML for this operation that I get from FSM log, there are only 4 parameter filled, allow_partials = ‘Y’, include_req_on_hold = ‘N’, request_id = @request_id and run_option = ’2’, and I tried to run this method on server side passing only this 4 parameters and the others with null value, and didn’t work. I would appreciate it if anyone can help me with this issue.

We’re using IFS’ PSO to schedule our technicians.  When we have a tech call in sick, PSO is re-optimizing and will unallocate work on another tech because it is moving the sick tech’s work to the other tech.  So it’s basically displacing work on another tech.  Now I understand why it’s doing this, because it’s preferring more valuable work.  However, I’m curious if there is a setting that can prevent this from happening.  I’m also generally curious what “OptimiserDeallocationWeight” parameter means in PSO.  Thanks.

We use groups to manage view, edit and or delete at several screens.We now need to write protect a single field - marked with a blue square.In the group for the roles there only are allowed to read, we can’t find that field specific, as it is all Shift Details or nothing.Has anyone found another way to solved issues like this?   

Our end-user ask if it is possible to remove GPS fixes in the Mapping workspace.I have being looking through Groups for a setting.I have being looking through parameters for a setting.There is nothing at tool tip for Scheduling/mapI can't find anything there indicate that this "GPS FIX" could be change or removed.Look at the attached screen dump for how many times this occurred and that is blocking the user for easy to go the resource at that screen. 

when we try to change the allocation start date , the allocation end date doesn't come according to the calendar we have specified . 

Hi All,Is there any option to mark National Holidays in PSO, so that system will not schedule the job for any resources.I know we can add Holiday for individual resources, but can i block all the resources at one go. Regards,Shiyaz 

Hi All, Current situation for a customer from us:they’ve manufactured a Part Serial that is composed of other Part Serials in a structure They do not create Serial Objects At a certain point a subcomponent Part Serial is taken back into stock (through a Work Order) because it was broken and replaced by another The broken part get’s repaired Now they would like to use the part again in a different structure Unfortunately they now get an error:  So because the Part Serial is part of a structure (due to the initial manufacturing), we can’t issue the part. Unfortunately we also cannot disconnect is from it’s parent structure because this is no longer an option in the menu. What is the correct way to solve this issue? Best RegardsRoel 

Hi FSM Experts,   In the fsm webclient is it possible to have a tooltip displayed when hovering over a Field? or is there a possiblitiy to configure the default value that we see when hovering over a field as shown in the screenshot below  Regards,Anupama Nagahawatta