Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Release 6, Smartclient. We need to include the ability to add attachments to the FSM Escalation screen. I see a few tables such as PLACE_ATTACHMENT which allows for linking PLACE to ATTACHMENT. Do I have to create something similar for the ESCALATION table? Add a child relationship to ESCALATION screen to add the ATTACHMENT tab? Any step by step guidance from someone who’s done this process and can offer direction would be appreciated. Don’t want to miss steps with creating custom metadata, etc. Thank you

Google Play Store will no longer accept apps on SDKs targeting less than 33. Is there any plans to have the Android SDK updated to 33? Even though the Play Store is not supported, I am not sure if staying on a older SDK 30 is a good idea as well. Any customers that currently use the Play Store in order to deploy via InTune/MDM, will no longer be able to do so as of August 31 (fixes, new mods). Anyone has done a project specific update of SDK? I started trying with SKD31 but it is a good chunk of work. It new builds and launches, but there will be plenty of runtime issues to be fixed. PS.: Apparently there is an exception to extend it to November, but hasn’t been confirmed yet. There might be an option available to “ permanently private apps” as well, but hasn’t been confirmed yet.  

Hi All, I’m adding a bookmark of ‘Service Quotation’ but IFS Cloud automatically adds a filter which is the selected Service Quotation when you open the window. But I don’t need/want that filter. is there a way to remove it? IFS does not do this for ‘Sales Quotation’ so why is 'Service Quotation’ any different? Best RegardsRoel  

Hi All, Could somebody please explain the exact use of the field ‘Internal Destination ID’ on the Maintenance Material Requisition? I have created a MMR and entered an Internal Destination ID, but when MRP runs, the Purchase Requisition has an empty Internal Destination ID. Why is it empty? Why was this information not copied?  Second question:How is my Internal Destination connected to an inventory location(s)?Even if the info from the “Internal Destination” was copied to my PO line, how does ‘Receiving’ know what location the parts need to go to?In my understanding there should be a logical link between ‘Internal Destination ID’ = ‘Service’ , so when I receive the goods and put them on stock, I can only select the locations that are linked to that Internal Destination ID, correct? Does that exist? Third Question:Can the Internal Destination be set Default to the Maintenance Material Requisition? Maybe depending on a few other fields like Maintenance Organization or Signature?Does tha

I am trying to delete or cancel a task that is MWO transferred but it shows me error saying “Task is transferred to mobile”, how can I do this? When I try to delete the demand, it shows thisWhen I cancel the task, it shows this 

I see my local time in MWO application from where I can log hrs in  a task but when admin sees it, it shows some other timezone. Is there a way to change the time settings of admin/logged in IFS user to say Central timezone US? 

Alert message that triggers when the technician wants to "complete" the task and no signature is given.Need this alert message on next button in customer review screen and on completed button in technician review screen in Mobile Client. 

Hi Experts! I am trying to run a SQL Update Statement via Client Script in FSM Mobile. I am adding a Client Script to a Control Event. This Client script will run the SQL Client Script via ‘ExecuteScript’ function.Client Script Code:var parentTaskId = getCurrentKeys("task","task_id");var bookingRequestId = getDBValue(stringFormat("SELECT user_def24 from task where task_id ='{0}'",parentTaskId));var custSig = getDBValue(stringFormat("SELECT user_def_num1 from task where task_id = '{0}'",parentTaskId));    var custSigName = getDBValue(stringFormat("SELECT user_def5 from task where task_id ='{0}'",parentTaskId));var custNRIC = getDBValue(stringFormat("SELECT user_def4 from task where task_id ='{0}'",parentTaskId));executeScript("C_BOOKING_CS_VALD_NEXT_SQL",[custNRIC,custSigName,bookingRequestId]);  SQL Client Script Code:UPDATE taskSET user_def4 = '{0}', user_def5 ='{1}'WHERE user_def24 ='{2}' Currently I am getting an error when i run the script in mobile, the Executescript line contains

We are facing server not responding error when we try to login to the FSM Smart Client.From Server log we have identified high memory usage.Below the message from server log.Message: PerformanceMonitor memory threshold to abort threads = 19326950400 bytes. (75% from machine). Can I find a solution to reduce the memory usage and overcome this exception?

I associated a resource group to a site but now I want to remove that. It shows me Not sure how to remove from capacity tab, I don’t see any option hereplease suggest how to remove these connections.

Hi,in terms of desaster recovery configuration of PSO connection to the oracle database I’d like to ask if it’s possible to set more than one ip adresses to the values.yaml like it is possible in the IFS Cloud configuration using the tns string. To give a bit more background to my request: We have an oracle database built up as a Cluster and there are two remote listeners configured. If one remote listener is not reachable the other one will take over the connection to the database cluster and the PSO should use the other remote listener ip address then. Best Regards,Steffi

I am facing a delay of 15 mins, in PSO Schedule time, any idea what and where to check?

Hi, I have created and released a Work Task from IFS Cloud and it displays allocated in PSO. However, upon trying to manually commit it in PSO, I get the following error message and the Activity remains Allocated:  I also see these broadcast warnings in the Events: Does anybody know what could be causing this issue? Thanks!

Hi Team,  We are getting the message inside the FSM client screen. Please feel free to comment the solution about the issue, we are waiting for your response.  Thanks,Shalu

Hi Folks, I have a requirement to automate the Work Task Creation at the point of canceling the Work Task by selecting a specific cancellation reason in the IFS cloud.e.g - I have cancellation reasons as 10,20,30, and when I’m going to cancel a WT by using reason 10. The system should read the canceled Work Task data and automatically create a new WT.Can someone help me with this requirement, what are the processes/methods that I can use? ThanksRavi

Hello all,  I have two questions/problems I need help with if possible. Is it possible to create an admin broadcast that only broadcasts when you get an error for a specific application/service such as the broadcast manager? Can the admin broadcasts frequency be controlled so that they're sent every 5 minutes for e.g? Because I can't see a way to do that.Any help is appreciated, Thanks. 

Hello,I like to know how often a snapshot for the fsm environment will be initatiated and how long is the retention policy for this snapshots on the azure environment. Thank you Best regardsMarkus

I ran into something that was a pretty hard problem to diagnose: the FSM Android mobile app was not working with HTTPS, but it was working with HTTP. The app doesn't really show exceptions when it fails to establish a connection, it just says: Incorrect service URL or network connectivity, which is accurate, but not very useful. If it showed exceptions it would have said: javax.net.ssl.SSLHandshakeException:java.security.cert.CertPathValidatorException:Trust anchor for certificate path not found.It took quite a bit of VPN, Firewall and server TCP tracing in order to recognise the issue was likely the TLS handshake and that the customer was using self signed certificates.The solution involved adding trust anchors for self signed certificates in the code (network_security_config.xml), which is a modification.<trust-anchors> <certificates src="system" /> <certificates src="user" /></trust-anchors>Please note that the customer was already adding the CA into th

Hello, I have discovered a number of instances where PSO seems to have “Assigned” a task, however it does not have any auto scheduling time commitment, nor was it manually scheduled by a user. All that is present is a phantom FSM event indicating the FSM status change to Assigned, by IFS_PSO. The owner nor the planned start date have been updated. What could be causing this? Thanks

Hello everyone! Do you have any information about the APIs available for clevest. I need to get the images but it asks for a complex authentication.  

The issue was, whenever the customer tried to work with smart client, the Object reference not set to an instance of an Object error was popping out intermittently.This is not happening for a specific functionality or screen. Randomly the error get triggered. Customer only start to face this issue after upgrade the FSM from 12 to 18. Once the error triggered, the user can see the same error message in the other screen as well. After the relogin this issue is not happening for a while, and but some time later again the same error triggered.Based on the log file investigation, I have found that issue in the authentication session token. So customer is facing this issue only login through the SSO credentials. But they didn’t get this issue whenever using FSM credentials.What can be the possible solutions to sort out this issue?The detail error message:-<hierarchy_select>  <attrs>    <attr>ps_setting_value.screen_name</attr>    <attr>ps_setting_value.person_id

When the dates are conflicting for two task in dispatch console , dispatch dosen’t show it on two different rows , rather it merges both so its difficult to differentiate the two task.I s there any configuration needed? 

Hi FSM experts, Can you help me figure out how the baseline task creation is done when a request template is added to the request? Is it handled through a Businees rule and/or is it configurable? Regards,Anupama Nagahawatta

many  webs client   user affecting errors to access web client after update  below window feature August 22, 2023—KB5029331 (OS Build 19045.3393) Preview https://support.microsoft.com/en-us/topic/august-22-2023-kb5029331-os-build-19045-3393-preview-9f6c1dbd-0ee6-469b-af24-f9d0bf35ca18 How to overcome this issue

Release Notes for 6U12 state that: Messages will no longer use Microsoft Message Queues (MSMQ). Instead, the messages are moved to Scheduled Processes in the database for the Service Monitor Engine (SME) to process..Where are perform_send_to_monitor entries stored - what table(s)?  Is it visible in the UI?We are migrating from 5.6 to 6.12 and I need to find a way to regenerate the monitor entries.Thanks in advanceBen