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Question

MOBILE | Signature | Complete task without signature - alert

  • September 14, 2023
  • 3 replies
  • 62 views

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Alert message that triggers when the technician wants to "complete" the task and no signature is given.

Need this alert message on next button in customer review screen and on completed button in technician review screen in Mobile Client.

 

3 replies

Shneor Cheshin
Superhero (Employee)
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  • Superhero (Employee)
  • September 14, 2023

Hi @ATZATZBHAVUK 

You can add a client script and attach it to the relevant button on the relevant screen.

In the script check if a signature exists.

Cheers!


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  • Hero (Customer)
  • September 14, 2023

Hi @ATZATZBHAVUK ,

I’m going from memory, so cannot be too specific.  If you are using the new Customer Review (DebriefCustomerReview) and Summary (DebriefReview) screens that were added in Update 17, then you can configure the screens to make the signatures required.  If you are using the deprecated screens, you cannot do this without custom code.  See Release Notes for more information.


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  • Do Gooder (Customer)
  • September 15, 2023

Can someone explain me where the indicated hard coding items that are present in the system for the complete button are?