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Question

Baseline task creation

  • September 11, 2023
  • 3 replies
  • 29 views

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Hi FSM experts,

 

Can you help me figure out how the baseline task creation is done when a request template is added to the request? Is it handled through a Businees rule and/or is it configurable?

 

Regards,

Anupama Nagahawatta

3 replies

Shneor Cheshin
Superhero (Employee)
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  • Superhero (Employee)
  • September 11, 2023

Hi @AnupamaHN 

I am not 100% clear about the question.

There are a few options to create a task.

  1. Attache a task template to the request template. So when the specific request template is created the task with the specified task template is created.
  2. It can be done by configuration of business rules.

If you will elaborate we might give you more accurate answer

 

Cheers!


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  • Author
  • Sidekick (Partner)
  • September 11, 2023

Hi @Shneor Cheshin 

Baselien functionality: When a request template is added and saved it creates tasks according to the task templates specifed inside the request template.

How does the baseline fuctionality handled? is it done through a baseline Business rule?

Requirement: if the sbove functionality is handles through a business rule I need to configure that to populate some more fields to the task table.

 

Regards,

Anupama Nagahawatta

 


Shneor Cheshin
Superhero (Employee)
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  • Superhero (Employee)
  • September 11, 2023

Hi @AnupamaHN 

I believe it is hard-coded to the baseline product code.

You can create more/other business rules to populate other fields and/or populate them on the task template and derive them into the task record. Depends on the requirements.

Cheers!