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I am facing a delay of 15 mins, in PSO Schedule time, any idea what and where to check?

  • Aug 18, 2023 11:00 AM UTC
  • 4 replies
  • 128 views
Sidekick (Customer)
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I am facing a delay of 15 mins, in PSO Schedule time, any idea what and where to check?

4 replies

Sidekick (Customer)
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  • nitesh
  • Author
  • Sidekick (Customer)
  • Aug 18, 2023 11:00 AM UTC

 

Rlaird58
Do Gooder (Employee)
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  • Rlaird58
  • Do Gooder (Employee)
  • Aug 18, 2023 11:20 AM UTC

It’s likely because there has been no change/load file sent from the source system recently. What is the source system in use?

Service Management Practise
    Alexander Heinze
    Ultimate Hero (Employee)
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    @nitesh - PSO does not have its own clock (so to say), but expects every time update from the upstream system. In your case that upstream system either did not send an update at all or uses an interval that is longer than 15 minutes.

    If one of the responses resolves your issue, please use "Best Answer" so that the thread can be closed and others find solutions easier.
      roklde
      Superhero (Employee)
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      • roklde
      • Superhero (Employee)
      • Sep 14, 2023 7:49 AM UTC

      @nitesh If you are using PSO together with FSM, check the FSM Integration Monitor schedules. Usually, a schedule is configured here to advance the timeline.

       

      Best regards
      Roman

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