Skip to main content

I am facing a delay of 15 mins, in PSO Schedule time, any idea what and where to check?

  • August 18, 2023
  • 4 replies
  • 109 views
N
Sidekick (Customer)
Forum|alt.badge.img+4

I am facing a delay of 15 mins, in PSO Schedule time, any idea what and where to check?

4 replies

N
Sidekick (Customer)
Forum|alt.badge.img+4
  • nitesh
  • Author
  • Sidekick (Customer)
  • August 18, 2023

 

Rlaird58
Do Gooder (Employee)
Forum|alt.badge.img+4
  • Rlaird58
  • Do Gooder (Employee)
  • August 18, 2023

It’s likely because there has been no change/load file sent from the source system recently. What is the source system in use?

Service Management Practise
N
Alexander Heinze
Ultimate Hero (Employee)
Forum|alt.badge.img+23
  • Alexander Heinze
  • Ultimate Hero (Employee)
  • September 5, 2023

@nitesh - PSO does not have its own clock (so to say), but expects every time update from the upstream system. In your case that upstream system either did not send an update at all or uses an interval that is longer than 15 minutes.

If one of the responses resolves your issue, please use "Best Answer" so that the thread can be closed and others find solutions easier.
N
roklde
Superhero (Employee)
Forum|alt.badge.img+27
  • roklde
  • Superhero (Employee)
  • September 14, 2023

@nitesh If you are using PSO together with FSM, check the FSM Integration Monitor schedules. Usually, a schedule is configured here to advance the timeline.

 

Best regards
Roman

N
Terms & ConditionsCookie settingsAccessibility statement