Hi FSM experts,
Can you help me figure out how the baseline task creation is done when a request template is added to the request? Is it handled through a Businees rule and/or is it configurable?
Regards,
Anupama Nagahawatta
Userlevel 6
+26
Hi
I am not 100% clear about the question.
There are a few options to create a task.
- Attache a task template to the request template. So when the specific request template is created the task with the specified task template is created.
- It can be done by configuration of business rules.
If you will elaborate we might give you more accurate answer
Cheers!
Hi
Baselien functionality: When a request template is added and saved it creates tasks according to the task templates specifed inside the request template.
How does the baseline fuctionality handled? is it done through a baseline Business rule?
Requirement: if the sbove functionality is handles through a business rule I need to configure that to populate some more fields to the task table.
Regards,
Anupama Nagahawatta
Userlevel 6
+26
Hi
I believe it is hard-coded to the baseline product code.
You can create more/other business rules to populate other fields and/or populate them on the task template and derive them into the task record. Depends on the requirements.
Cheers!
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