Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

There are situations where when carrying out multiple inspections, for example 100 hours (phase A) and 200 hours (phase B), where some materials, for example o'rings and counter pins, are repeated, used in both the 100-hour and 200-hour inspections in one same requirement. This occurs, generating duplication in the planning of materials and incurs additional costs. Is there a routine in the IFS Application 10 that checks this condition of material duplication and notifies the planning area? How can I avoid purchasing duplicate material?

Hi Experts! I am currently creating a new custom look up / standard screen. As we know, in the standard screens and functions, we have the Access Group field that limits access to these screens based on the corresponding Access Group input for each Person. Eg. If request has Access Group = A, and Person as Role with Access Group =A, then this person can view that request. How do we setup this same functionality of Access Group control in a Custom screen?

Hi FSM Experts, Is there a possibility to anchor an object to the bottom of the page without adding it in the footer? Requirement here is to add a signature box at the end of the last page Regards,Anupama Nagahawatta

In FSM 6u16, Can I create a screen in the FSM Customer Portal to search Places and display Place Notes and Attachments? We are building site information using PlaceNotes and Place Attachments and would like to use the Customer Portal to search for places and display the notes and attachments. Is this possible and if so, can I please have a little guidance as to how?

Hi Team,We are getting the alert issue message inside the PSO i.e., "Rejected by FSM: Column(s) Person ID in table Task have invalid values.” while assigning the task to CREW.We have created the CREW inside the Team, and then added the CREW_MEMBER and CREW_LEADER in the resource and generated the shift of the crew from the resource planner after adding the CREW in some assigned region.Then inside the scheduling Resource, when we are trying to assign the task to CREW the below error message is coming. "Rejected by FSM: Column(s) Person ID in table Task have invalid values.” while assigning the task to CREW.We are looking forward for your guidance. Please let me know if anyone is facing the same issue. Thanks,Shalu Gupta

In the MWO when we try to fill Misc. allocation we get error that “object reference not set to an instance of an object “ . What can be done to fix this ?

 We are having an issue which seems to be a conflict between the ABE & DSE.When Appointment Booking, we are seeing, after a successful appointment is booked, those booked calls will be in Unallocated status in PSO, usually by the following morning. Once an explanations report is run, we are seeing the Result of “Plan value decreased”. This is also backed up with a negative value in the Plan Value Difference. In testing, we are using minimal activities in mainly empty shifts and still seeing the same result. Is this expected behavior (hopefully not) and what can we do to address it? Can you recommend any parameters to review etc? Thanks 

Hi All, How to run a dataset through the Explainability Service? What is this Explainability service & how we can use it?  

Hi, FSM Installer package shows “FSM Mobile Service” component like below in On-premise upgradeBUT, same package does not show the option “FSM Mobile Service”, when upgrading the Azure installation. Mobile.zip files exists with in root folder of the package.Should the same zip file be copied to somewhere else to make it available for Azure? /Sanjeewa

Hi Experts,Appreciate your input regarding the following issue.Issue:- In customer’s Environment Mobile client Home screen is not loading when accessing with role, when they are removing the role then the screen is loading or if they clone the existing role and create a new role then with that new role the home screen is loading but not loading with the existing role.Also, why is this issue occurring for the specific role, but not for the cloned role?    

FSM Release 6, Smartclient. We need to include the ability to add attachments to the FSM Escalation screen. I see a few tables such as PLACE_ATTACHMENT which allows for linking PLACE to ATTACHMENT. Do I have to create something similar for the ESCALATION table? Add a child relationship to ESCALATION screen to add the ATTACHMENT tab? Any step by step guidance from someone who’s done this process and can offer direction would be appreciated. Don’t want to miss steps with creating custom metadata, etc. Thank you

Google Play Store will no longer accept apps on SDKs targeting less than 33. Is there any plans to have the Android SDK updated to 33? Even though the Play Store is not supported, I am not sure if staying on a older SDK 30 is a good idea as well. Any customers that currently use the Play Store in order to deploy via InTune/MDM, will no longer be able to do so as of August 31 (fixes, new mods). Anyone has done a project specific update of SDK? I started trying with SKD31 but it is a good chunk of work. It new builds and launches, but there will be plenty of runtime issues to be fixed. PS.: Apparently there is an exception to extend it to November, but hasn’t been confirmed yet. There might be an option available to “ permanently private apps” as well, but hasn’t been confirmed yet.  

Hi All, I’m adding a bookmark of ‘Service Quotation’ but IFS Cloud automatically adds a filter which is the selected Service Quotation when you open the window. But I don’t need/want that filter. is there a way to remove it? IFS does not do this for ‘Sales Quotation’ so why is 'Service Quotation’ any different? Best RegardsRoel  

Hi All, Could somebody please explain the exact use of the field ‘Internal Destination ID’ on the Maintenance Material Requisition? I have created a MMR and entered an Internal Destination ID, but when MRP runs, the Purchase Requisition has an empty Internal Destination ID. Why is it empty? Why was this information not copied?  Second question:How is my Internal Destination connected to an inventory location(s)?Even if the info from the “Internal Destination” was copied to my PO line, how does ‘Receiving’ know what location the parts need to go to?In my understanding there should be a logical link between ‘Internal Destination ID’ = ‘Service’ , so when I receive the goods and put them on stock, I can only select the locations that are linked to that Internal Destination ID, correct? Does that exist? Third Question:Can the Internal Destination be set Default to the Maintenance Material Requisition? Maybe depending on a few other fields like Maintenance Organization or Signature?Does tha

I am trying to delete or cancel a task that is MWO transferred but it shows me error saying “Task is transferred to mobile”, how can I do this? When I try to delete the demand, it shows thisWhen I cancel the task, it shows this 

I see my local time in MWO application from where I can log hrs in  a task but when admin sees it, it shows some other timezone. Is there a way to change the time settings of admin/logged in IFS user to say Central timezone US? 

Alert message that triggers when the technician wants to "complete" the task and no signature is given.Need this alert message on next button in customer review screen and on completed button in technician review screen in Mobile Client. 

Hi Experts! I am trying to run a SQL Update Statement via Client Script in FSM Mobile. I am adding a Client Script to a Control Event. This Client script will run the SQL Client Script via ‘ExecuteScript’ function.Client Script Code:var parentTaskId = getCurrentKeys("task","task_id");var bookingRequestId = getDBValue(stringFormat("SELECT user_def24 from task where task_id ='{0}'",parentTaskId));var custSig = getDBValue(stringFormat("SELECT user_def_num1 from task where task_id = '{0}'",parentTaskId));    var custSigName = getDBValue(stringFormat("SELECT user_def5 from task where task_id ='{0}'",parentTaskId));var custNRIC = getDBValue(stringFormat("SELECT user_def4 from task where task_id ='{0}'",parentTaskId));executeScript("C_BOOKING_CS_VALD_NEXT_SQL",[custNRIC,custSigName,bookingRequestId]);  SQL Client Script Code:UPDATE taskSET user_def4 = '{0}', user_def5 ='{1}'WHERE user_def24 ='{2}' Currently I am getting an error when i run the script in mobile, the Executescript line contains

We are facing server not responding error when we try to login to the FSM Smart Client.From Server log we have identified high memory usage.Below the message from server log.Message: PerformanceMonitor memory threshold to abort threads = 19326950400 bytes. (75% from machine). Can I find a solution to reduce the memory usage and overcome this exception?

I associated a resource group to a site but now I want to remove that. It shows me Not sure how to remove from capacity tab, I don’t see any option hereplease suggest how to remove these connections.

Hi,in terms of desaster recovery configuration of PSO connection to the oracle database I’d like to ask if it’s possible to set more than one ip adresses to the values.yaml like it is possible in the IFS Cloud configuration using the tns string. To give a bit more background to my request: We have an oracle database built up as a Cluster and there are two remote listeners configured. If one remote listener is not reachable the other one will take over the connection to the database cluster and the PSO should use the other remote listener ip address then. Best Regards,Steffi

I am facing a delay of 15 mins, in PSO Schedule time, any idea what and where to check?

Hi, I have created and released a Work Task from IFS Cloud and it displays allocated in PSO. However, upon trying to manually commit it in PSO, I get the following error message and the Activity remains Allocated:  I also see these broadcast warnings in the Events: Does anybody know what could be causing this issue? Thanks!

Hi Team,  We are getting the message inside the FSM client screen. Please feel free to comment the solution about the issue, we are waiting for your response.  Thanks,Shalu

Hi Folks, I have a requirement to automate the Work Task Creation at the point of canceling the Work Task by selecting a specific cancellation reason in the IFS cloud.e.g - I have cancellation reasons as 10,20,30, and when I’m going to cancel a WT by using reason 10. The system should read the canceled Work Task data and automatically create a new WT.Can someone help me with this requirement, what are the processes/methods that I can use? ThanksRavi