Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

I see my local time in MWO application from where I can log hrs in  a task but when admin sees it, it shows some other timezone. Is there a way to change the time settings of admin/logged in IFS user to say Central timezone US? 

Alert message that triggers when the technician wants to "complete" the task and no signature is given.Need this alert message on next button in customer review screen and on completed button in technician review screen in Mobile Client. 

Hi Experts! I am trying to run a SQL Update Statement via Client Script in FSM Mobile. I am adding a Client Script to a Control Event. This Client script will run the SQL Client Script via ‘ExecuteScript’ function.Client Script Code:var parentTaskId = getCurrentKeys("task","task_id");var bookingRequestId = getDBValue(stringFormat("SELECT user_def24 from task where task_id ='{0}'",parentTaskId));var custSig = getDBValue(stringFormat("SELECT user_def_num1 from task where task_id = '{0}'",parentTaskId));    var custSigName = getDBValue(stringFormat("SELECT user_def5 from task where task_id ='{0}'",parentTaskId));var custNRIC = getDBValue(stringFormat("SELECT user_def4 from task where task_id ='{0}'",parentTaskId));executeScript("C_BOOKING_CS_VALD_NEXT_SQL",[custNRIC,custSigName,bookingRequestId]);  SQL Client Script Code:UPDATE taskSET user_def4 = '{0}', user_def5 ='{1}'WHERE user_def24 ='{2}' Currently I am getting an error when i run the script in mobile, the Executescript line contains

We are facing server not responding error when we try to login to the FSM Smart Client.From Server log we have identified high memory usage.Below the message from server log.Message: PerformanceMonitor memory threshold to abort threads = 19326950400 bytes. (75% from machine). Can I find a solution to reduce the memory usage and overcome this exception?

I associated a resource group to a site but now I want to remove that. It shows me Not sure how to remove from capacity tab, I don’t see any option hereplease suggest how to remove these connections.

Hi,in terms of desaster recovery configuration of PSO connection to the oracle database I’d like to ask if it’s possible to set more than one ip adresses to the values.yaml like it is possible in the IFS Cloud configuration using the tns string. To give a bit more background to my request: We have an oracle database built up as a Cluster and there are two remote listeners configured. If one remote listener is not reachable the other one will take over the connection to the database cluster and the PSO should use the other remote listener ip address then. Best Regards,Steffi

I am facing a delay of 15 mins, in PSO Schedule time, any idea what and where to check?

Hi, I have created and released a Work Task from IFS Cloud and it displays allocated in PSO. However, upon trying to manually commit it in PSO, I get the following error message and the Activity remains Allocated:  I also see these broadcast warnings in the Events: Does anybody know what could be causing this issue? Thanks!

Hi Team,  We are getting the message inside the FSM client screen. Please feel free to comment the solution about the issue, we are waiting for your response.  Thanks,Shalu

Hi Folks, I have a requirement to automate the Work Task Creation at the point of canceling the Work Task by selecting a specific cancellation reason in the IFS cloud.e.g - I have cancellation reasons as 10,20,30, and when I’m going to cancel a WT by using reason 10. The system should read the canceled Work Task data and automatically create a new WT.Can someone help me with this requirement, what are the processes/methods that I can use? ThanksRavi

Hello all,  I have two questions/problems I need help with if possible. Is it possible to create an admin broadcast that only broadcasts when you get an error for a specific application/service such as the broadcast manager? Can the admin broadcasts frequency be controlled so that they're sent every 5 minutes for e.g? Because I can't see a way to do that.Any help is appreciated, Thanks. 

Hello,I like to know how often a snapshot for the fsm environment will be initatiated and how long is the retention policy for this snapshots on the azure environment. Thank you Best regardsMarkus

I ran into something that was a pretty hard problem to diagnose: the FSM Android mobile app was not working with HTTPS, but it was working with HTTP. The app doesn't really show exceptions when it fails to establish a connection, it just says: Incorrect service URL or network connectivity, which is accurate, but not very useful. If it showed exceptions it would have said: javax.net.ssl.SSLHandshakeException:java.security.cert.CertPathValidatorException:Trust anchor for certificate path not found.It took quite a bit of VPN, Firewall and server TCP tracing in order to recognise the issue was likely the TLS handshake and that the customer was using self signed certificates.The solution involved adding trust anchors for self signed certificates in the code (network_security_config.xml), which is a modification.<trust-anchors> <certificates src="system" /> <certificates src="user" /></trust-anchors>Please note that the customer was already adding the CA into th

Hello, I have discovered a number of instances where PSO seems to have “Assigned” a task, however it does not have any auto scheduling time commitment, nor was it manually scheduled by a user. All that is present is a phantom FSM event indicating the FSM status change to Assigned, by IFS_PSO. The owner nor the planned start date have been updated. What could be causing this? Thanks

Hello everyone! Do you have any information about the APIs available for clevest. I need to get the images but it asks for a complex authentication.  

The issue was, whenever the customer tried to work with smart client, the Object reference not set to an instance of an Object error was popping out intermittently.This is not happening for a specific functionality or screen. Randomly the error get triggered. Customer only start to face this issue after upgrade the FSM from 12 to 18. Once the error triggered, the user can see the same error message in the other screen as well. After the relogin this issue is not happening for a while, and but some time later again the same error triggered.Based on the log file investigation, I have found that issue in the authentication session token. So customer is facing this issue only login through the SSO credentials. But they didn’t get this issue whenever using FSM credentials.What can be the possible solutions to sort out this issue?The detail error message:-<hierarchy_select>  <attrs>    <attr>ps_setting_value.screen_name</attr>    <attr>ps_setting_value.person_id

When the dates are conflicting for two task in dispatch console , dispatch dosen’t show it on two different rows , rather it merges both so its difficult to differentiate the two task.I s there any configuration needed? 

Hi FSM experts, Can you help me figure out how the baseline task creation is done when a request template is added to the request? Is it handled through a Businees rule and/or is it configurable? Regards,Anupama Nagahawatta

many  webs client   user affecting errors to access web client after update  below window feature August 22, 2023—KB5029331 (OS Build 19045.3393) Preview https://support.microsoft.com/en-us/topic/august-22-2023-kb5029331-os-build-19045-3393-preview-9f6c1dbd-0ee6-469b-af24-f9d0bf35ca18 How to overcome this issue

Release Notes for 6U12 state that: Messages will no longer use Microsoft Message Queues (MSMQ). Instead, the messages are moved to Scheduled Processes in the database for the Service Monitor Engine (SME) to process..Where are perform_send_to_monitor entries stored - what table(s)?  Is it visible in the UI?We are migrating from 5.6 to 6.12 and I need to find a way to regenerate the monitor entries.Thanks in advanceBen

We are currently using 22R1, but after applying 22R2 we lose the Job Rate Management tab from the Active Work Order screen.If we try to work around the issue by manually adding the JRM tab to the screen using Page Designer,  we can see that the 2 content items that need to be included in the tab (JobSpecificDetail singleton and JobSpecificDetail group) are not available in the 22R2 version to even add.Is this a bug?  Has anyone else encountered something similar with JRM or maybe even another component/tab in the past?The update deployment logs don’t have any issues regarding this area, and no callouts for concern there either in the validation.Many thanks in advance for any thoughts or input!Nick

Has anyone found a way to define seasonal travel in PSO.For example, during the winter in mountainous areas, there may be extended travel times due to a combination of weather and potentially traffic cause by winter sports enthusiasts! or even certain routes may be closed for extended periods.These could be defined by a Travel Time Profile using weightings and barriers, but there does not appear to be a way to define a time window for an entry or a profile (other than time of day or day of week).The customer could simply have two Travel Time Profiles, and switch them over on specified dates, but this could lead to missed appointments or SLAs if the winter profile did not allow all the travel that was originally planned based on the summer profile to be made.Not sure if there is a out of the box solution to this, but any thoughts would be appreciated.

I tried having 2 PSO Profiles with each having different values for the parameter “SelectableActivityStatuses”.  The default profile is having limited number of statuses while the new profile “test” is having the full list of statuses defined.Default profile:Test Profile:When the ‘test’ profile is applied to a specific user, it is not reflecting the expected list of Stauses as specified on the parameter. It is always presenting the limited number of statuses defined in the default profile.Any specific reason for that?

Hi, Is there a PSO status that can be used that would allow an activity to remain allocated to a resource but will not commit even if commit rules are met? I have a scenario where we do not want certain activities to commit until particular conditions from an external system are met, once these conditions have been met a status update would be sent to PSO so that the activity can be committed if commit rules are met. If not a status, are there any other ways to allow an activity to be allocated to a resource but ignore commit rules?

I’m trying to install PSO 6.11.0.22 on OpenShift and I’m getting the error: “Helm 3.9+ must be installed and available in your PATH to be able to deploy to Kubernetes.” when running the installer. The values.yaml file has been updated with environment specific values.in the Linux Setup folder I run the command:./installer -cli -yaml -s values.yamlIn the Installer.log file I get the single entry:06 Sep 2023 16:56:08,311 [1] INFO Installer.Program Main - Installer started 6.11.0.22And on the console I see:Cannot use file stream for [/opt/app-root/download/6.11.0.22/Linux Setup/installer.deps.json]: No such file or directoryProcessing settings fileVerifying details fileHelm 3.9+ must be installed and available in your PATH to be able to deploy to Kubernetes.Process has failed. Press enter to exitThe error message confuses me since I’m fairly certain Helm is installed:sh-4.4$ env | grep PATHPATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/binsh-4.4$ whereis helmhelm: /usr/loca