Question

PSO Does not update Status beyond "Travelling" when Database Task is used

  • 23 January 2023
  • 1 reply
  • 38 views
T
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Hello All,

I am experiencing the following issue:

  1. Database Task Schedule has been created using method MOBILE_WORK_ORDER_UTIL_API.TRANSFER_WORK_ASSIGN_TO_MOBILE.  Only change made to the standard parameters is TRANSFER_WINDOW_ = 1
  2. Work Task is received in MWO and statuses are then updated in MWO.  The statuses reflect correctly in PSO until “Travelling”.  Thereafter PSO statuses do not change.  Dispatch Console reflects all status correctly from MWO.

If I manually click on “Transfer to Mobile” in the Work Task, PSO is updated correctly with all statuses past “Travelling”.

 

  • Is there something missing in my config or is there an issue with this Method? 
  • Is there another way of automating Transfer to Mobile?

Environment Details:

  • IFS Cloud 21R2
  • PSO 6 Update 9

Thank you for the help….

1 reply

tomgreenwood
Rank
Userlevel 7
Badge +23

Hi Kesavan,

I can’t help on the IFS Cloud side but you can check if the status updates are being received correctly in PSO by checking the Audits page in the archive workspace.

If the status is being sent to PSO you will see a CHANGE file in the audits containing the XML to update the status. I suspect this either isn’t reach PSO or the XML is incorrectly formatted.

Regards,

Tom

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