My customer gets all it new requests from SAP integration in 23R1. The requests is created the same as would be done manually with these steps:
- New Request - identify customer, location, problem, Service Catalog, and severity.
- Request Details - select View and Release which creates the tasks that will be assigned manually or by PSO.
- MWO - technician accepts, travels to, starts work, and completes the task.
- Integration sends the completed tasks, documents, and survey responses to SAP.
The tasks in IFS Cloud are only useful for a short period of time, lets say 30 days, and they accumulate quickly, affecting query performance. They want to know how to purge those tasks and if we have a way to do this. I could not find a ready made projection or product that addresses this issue. Can you provide me with some help on this topic?