Hi Guys,
We have noticed that in FSM 6U4 - PSO 6.5.0.29 if call center agent is booking a same-day service work order during the FSM-PSO initialization process (in our case is scheduled nightly @ 3:31 AM) - let’s say the booking is happening at around 3:34 AM - the activity will show up in PSO correctly for a short period of time, but it will be wiped out by the LOAD file FSM is shipping to PSO after the initialization process gets completed (in our case this is happening at around 3:40 - 3:50 AM). The issue we are facing is that the service work order (reques/task) looks good in FSM, but PSO has not information about it - meaning - missing customer appointment.
Have any of you experience this kind of scenario, and if yes, how did you mitigated?
Thanks