Mobile initialization issues | IFS Community

Mobile initialization issues

  • 19 January 2022
  • 1 reply

Badge +3


Our customer is  in Azure and FSM is  installed as a service. They are in the process of adding additional 400 techs to the system.

They tried initializing a group of 15-20 users in TST and only 20% were successful.  The balance had a “NULL NULL display” or cancelled the initialization after ~25mins. They currently have 3 service instances in their test and prod environments. Will increasing the instance count help ? If we are to increase the instance count, is there any guidelines how many instances should be there for a given total user count?


1 reply

Userlevel 5
Badge +11

Hi @didous ,

The information related to the environment specification depending on the user count can be found in the “FSM6OnPremiseInstallation.pdf” (UPD14). Have attached the document to this reply. 

Hope this answer helps.

Best Regards,