Distribution (CRM, Commerce)

Hi community, I got a request to look up who changed the customer name in the mask Customer (View: CUSTOMER_INFO, Tab: CUSTOMER_INFO_TAB) in Apps 10.Is there any posibility to track who changed the name in the oracle db? kind regards,Lena

VS10 - I have customer order lines only going to Delivered State and not allowing me to invoice.   The customer is Internal customer and all settings are set up as our VS8 database but all my orders in VS10 just stop at state Delivered ??

Hi,I have been trying to set a single occurrence customer order but I get the following error message when I try to do it. Is there a particular tax code/ steps to follow in order to complete the transaction?

Apps10 UPD9 - I have customer and invoice emailing working .  My question is can you have a different email address for the customer confirmation and then one for the email invoice?   If so, what is the magic for doing this?

Has anyone had issues with Inter-Site orders stopping because of an error message that states the EDI Coordinator is missing for the customer?The customer has the EDI Coordinator filled in and when I RMB to Approve it, it defaults to the correct coordinator. We are on IFS10, UPD10

If you’ve migrated from IFS SaM to Embedded CRM, how did you migrate contacts for prospects? If you change a SaM company from “not linked” to “prospect”, it doesn’t migrate contacts. If you have scripts you can attach, that would be fantastic.

Hello, I am deeply wondering why IFS doesn’t have the German E-Invoice Standard XRechnung on its roadmap? It is a legal requirement for all companies to issue B2G invoices in XRechnung XML format. IFS has developed the Italian E-Invoice scheme and has new formats for French B2G invoices as well as Brazil e-invoices on its roadmap. There is no mention about Germany though. How is this any different from the other formats? Why doesn’t IFS fulfill legal requirements in this case? Kind regards,Nicolas

Hello, We have several customers who wish us to ship any product we have available to ship but they do not wish to have the remaining lines or quantities back ordered for future shipments.   We are releasing the quantities not available from the shipment so we can complete, deliver and close the shipment. We would like IFS to automatically cancel the unshipped lines from the customer order so the order will be invoiced/closed once we send the invoice.  Does IFS have any built in functionality to cancel the order lines unshipped or would we have to create a custom event and action to accomplish this task? Regards,William Klotz

Hi,If PO had one line with qty 6 and charges of 100 EUR attached it.if we receive partial qty 3 number, than all the charges will come qty 3 , this lot batch will carry all charges and 100 EUR charge will come with it. anyways , we can split charges for single line based on qty..? qty 3 - 50 EUR charges,qty 3- 50 EUR charges, total qty 6,     --.> 100 EUR charges.

Hello Community,I wondered if there is a better way to reverse a Customer order from "Invoiced/Closed" to "Partially Delivered" without running a SQL update directly to the customer_order_tab?Can it be possible to run the modify (API) to do the reverse?Thanks,JL

I Create a Lobby in IEE and in the client type i select Aurena but when i try to open this lobby in aurean Doesnt WorkHow can i solve this situation ? Regads! 

When we create a business activity in Aurena and sync to outlook we are getting 2 invites showing up in our outlook calendar?I have checked my person record and I only have one email address assigned to me. Has anyone had the same issue?Thank you

I set ‘Replicate’ at Customer > Order > Misc Customer Info > Replicate Doc Text. Added Doc text at CO line with the output type CO. At Order release, Shipment is created. Shouldn’t the Doc text be inherited from CO line to the Shipment line? Or is it only for the intersite orders?Nor can I manually add Doc Text to the Shipment Line. Did I miss anything? The goal is to have Doc Text in the line of the report Shipment Delivery Note.    

Dear Community, We have several sites in different countries in our company. The customer base with addresses is used globally. We partly have an issue with customers that are used by different sites in different countries. There are different country-specific or customs-specific requirements for the documents. In addition, our business covers different industries, which have different requirements for the documents. However, up to now it has only been possible to link one document at a time (delivery note, forwarder, transport, etc.). In order to meet the different requirements, additional, duplicate addresses always had to be created up to now. This inflates the address database a lot and makes it confusing. It was therefore suggested that it would be helpful if the Documents tab in the Customer, Address tab, ASC Data for [...] sub-tab could be created on a site-specific basis. Since this is an extension of existing functiona

Hi Team, I have invoiced a customer order and ran the job “Create Customer Order Details Statistics” for statistic type invoiced sales. Still, this does not create any record in “Detail Statistics - Invoiced Sales” window. Are there any specific basic data to be entered or steps to be followed in order to generate records in  "Detail Statistics - Invoiced Sales" window? Thanks.

I connect the customer order to a shipment. when I go to the shipment window I would like to see the status of each line like I see in the customer order ( reserved, release, etc.)  the thing is the I don’t want to return to the customer order to see which lines are on reserved, release or picked because I will waste time. How can i see the status of each line on shipment? 

Hi Folks, Could you please show me the way how to set a default address presentation for a company? Best Regards,Thakshila

The client would like to create an interface with Dell Boomi between our Apps 10 and an external software. This interface should create Purchase Order headers and lines in Apps 10.The clientwould like to ask, which API projection can create Purchase Order header and line?  

Hello!When entering an order with supply code of purchase order direct, how does the ship via hierarchy work on that?  Our expectation was that the PO would inherit the ship via from the customer order.  Example:Customer Order → Delivery Info →  Ship via of Next Day Air Purchase Order → Misc Order Info → Ship Via created as Standard Ground Purchase Order → Part Order Lines → Purchase Order Line Address → Delivery Information → Ship Via created as Standard Ground 

I need to know how to determine the site profitability using Inter site profitability postings, in the same company inter site flow. The check box ‘Inter site profitability postings’ is selected in the Company > Distribution tab > Order sub tab.

ISSUE/QUESTION:Hi all, I wish to understand why I can’t scrap my part. What are the reasons of this issue.Can it be link to acess ? ENVIRONMENT: IFS 10 UPD8receipt RMA: RMA:supply:chain analysis: Thanks in advance,Kind regards, Adrien

I Have a Page Lead  and When i Click Customer_crm  i need pass the customer ID ,  to the filter when i click the customer -CRM i need pass the customer id to this filter It is possible?Thank you for the Help. 

HiAnyone know how we can change a Sales part from non-inventory to inventory? We want to use the same part number for the inventory sales part such that our sales personnel and customers don’t have to worry about it.Br Kristian

When the reservation couldn’t be made on a customer order because the available stock doesn’t match with the Minimum Durability Days requested by the customer, on which screen can I see the reason of the none reservation?  Many thanks for your help  Best Regards

Hi,   is there a demand in this community to implement a multi stage customer order delivery?   E.g. a customer order needs to be shipped with a customer order shipment process but rather than delivering the goods to the customer, the goods should be relocated to another location ( e.g. at a forwarding agent).    Parts stay in this location until the final delivery to the customer is done.   BR Andreas