create customer rebate credit invoice

  • 4 October 2021
  • 6 replies
  • 577 views

Userlevel 3
Badge +4

I hope to maintain all related set-ups for discounts in the rebate window, transactions occur. But I can't create customer rebate credit invoice. The following message will be shown when we want to create an invoice but do not create a rebate invoice. If anyone has any idea about thi

s issue please share.


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6 replies

Userlevel 6
Badge +10

Hi @SHIRAJUL , what is happening when you click OK for this message? Do you see any error in the background job?

Userlevel 7
Badge +15

R&D introduced this message, via Bug ID# 103509 (for APP7.5 & APP8).  The Information Message 

you are receiving is simply asking if you want to create a credit invoice for the selected rebate aggregation(s) ; (line you have highlighted.   Just click ok and continue creating your credit invoice for you rebate.  Information Messages do not stop you from moving forward, they just there to inform you. 

Bug ID# 103509 (for APP7.5 & APP8)- Misleading notification text when creating Credit invoices

Test plan:
1. Create or find a customer order collective debit invoice.
2. Print it.
3. Go to the Create Credit Customer Invoices window.
4. Search for the invoice.
5. Select the RMB option Create Credit Invoice. The system pops up the following information message.

---------------------------
IFS Applications
---------------------------
Create credit invoice for selected customer order(s).
---------------------------
[OK] [Cancel]

 

Per R&D, “Even though the message talks about customer orders, there is no order information. Therefore, we need to rephrase the message appropriately.

Correction Done : Introduce the new message 'Do you want to create credit invoice(s) for the selected invoice(s)/order(s)? ' .
 

We will get a similar message in the Create Customer Rebate Credit Invoices window when we select the RMB option Create Invoice as follows.

---------------------------
IFS Applications
---------------------------
Create invoice for selected rebate aggregation(s).
---------------------------
[OK] [Cancel]
---------------------------

We also need to rephrase this message in order to align with the other message. It can be rephrased as follows.
Correction Done : Introduce the new message “Do you want to create rebate credit invoice(s) for the selected rebate aggregation(s)?”

Userlevel 3
Badge +4

Thanks, after click (OK) , Immediately the line leaves this window & when the refresh line returns to the same window.no change occurs. Not any effect in background job.

 

Userlevel 7
Badge +15

See the prerequisites below:

 

Create Rebate Credit Invoice Explanation:

This activity is used to create rebate credit invoices. Once the rebate transactions are aggregated in settlements, rebate credit invoices can be created based on them. You can select either the option to create the invoice only or create the invoice and print it as well.

Note: The rebate credit invoices created under this activity will not be shown in Invoiced Sales and the Detailed Statistics-Invoiced Sales windows, since it is a money refund and not a sale.

Prerequisites

  • The rebate transactions have been aggregated and the Do Not Invoice check box should not be selected in the Periodic Settlement(s) window or in the Final Settlement(s) window.
  • The total rebate amount of the periodic settlement should be larger than zero.
  • The total rebate amount of the final settlement to be invoiced should be larger than zero.

System Effects

This activity has the following system effects.

  • A new rebate credit invoice will be created in Preliminary status and can be viewed in the Customer Invoice window. If the Create and Print invoice has been selected, the postings also will be created and the new invoice will be in Posted/Authorized state. However if Create and Print invoice has been selected and posting errors occur, then the invoice will be in Printed status.
  • The periodic settlement in the Periodic Settlements window will be marked as invoiced.
  • The final settlement in the Final Settlements window will be marked as invoiced.
  • The created invoice will be visible in the Customer Invoices Analysis window.
  • If the rebate agreement is based on rebate groups, the Customer Invoice/Lines tab will have the rebate group in the Sales Part Rebate Group field. If the rebate agreement is based assortment nodes, the Customer Invoice/Lines tab will have the assortment node in the Sales Part Assortment Node ID field.

Procedure

  1. Open the Create Customer Rebate Credit InvoicePeriodic Settlement(s) or the Final Settlement(s) window and query for the required rebate settlement.
  2. If only the rebate credit invoice should be created, then select the rebate settlement line, right-click and click Create Invoice. If the rebate credit invoice should also be printed, select the rebate settlement line, right-click and click Create and Print Invoice.
  3. An information message will appear needing your confirmation to create the invoice or to create and print the invoice based on the option you selected under step 2. Click OK to confirm.
Userlevel 7
Badge +15

One other thing you should check, is to make sure you have a default invoice type for the Co Customer Rebate Credit Invoice, on your company record.  See the attached screen shots. :. 

 

 

Userlevel 3
Badge +4

Thanks to all for quick response. Especially Jabous