Distribution (CRM, Commerce)

Incoming Dispatch Advices have been stuck in 'Accepted' status. I want them to proceed to Transferred state. Could you please guess issue here? Thanks,Imanka

Hi Team,In FSM, do we have any functionality which can assist in calculating the Travel distance (in KMs) for the distance travelled by Technician between the statuses ENROUTE to ARRIVED (assuming the GPS is captured at status changes)

Automatic order Processing Merge requisitions to Planned Purchase order, is there a way we create new Purchase order, always. 1 Req - 1 PO.

Is there a setting to automatically allocate a addres ID when creating a new address at customers/suppliers in Aurena?We now have to define it manually (which seems ok during the configuration), but once we are live this seems pointless to manually have to set a address ID.

The incoming customer order is not created since today morning. how can I solve this issue? 

Below is a query raised by a customer.“We create a transport task and we're sending this from one facility to another facility. When we put this into transit, is there any option that we would be able to peg this part to the customer order/shop order/work task that it is being moved to that site? “ 

Hi, Looking a putting a custom RMB in Apps10 to reserve from Customer Order Lines screen. We have one in and working but UPD16 seems to have mucked with it - it’s all affected the Standard functionally and have reported that. I’m viewing with a fresh sheet now - so looking at IFSAPP.INVENTORY_PART_RESERVATION_API.Find_And_Reserve_Part as my call for the RMB. I can pass all the parameters - except Inv Part Res Source Type. Anyone have a suggestion on what it should be.I have tried Cust Order, Customer Order, CO, CUSTORDER - so all the common ones in other areas of the system.​​​​​​​Thanks in advance, Matthew

Please help to solve below mention error on customer error. When status change from picked to delivery but line still remain in picked status. And background job shows this warning 

Hi IFS Community, Could you please help me to have all enabled languages in “Used Languages” available for selection in customer menu / general information. For instance, why is it possible to select “Portuguese” here and not “Slovak” ?   

Hello EverybodyDoes someone have an idea, why they are a limitation in the shipment functionality for packages order line including parts with direct delivery (The customer order line is not available in the shipments tab "Available source lines"). And how can i explain that to my customer.Thanks in advanceRegardsLaurent

In certain delivery notes, the field total delivered quantity becomes null? What is the reason behind this?Is there any connection to do with the customer sales quantity in customer order line? 

Hi, There is some possibility to use e.g., 2 deals simultaneously? Example:Deal 1 - Buy 23 / Get 3 free of chargeDeal 2 - Buy 11 / Get 1 free of charge If in the Customer Order line the Sales qty =  34, I would like to see 4 parts free of charge (reflected on the amount of the charges). This is possible? Thanks,Joao Santos

Hi Community,does anybody know what is the maximum numbers that can be entered respectively in a Sales Quotation ?  in a Customer Order ? (we have IFSAPP10).We experienced to be blocked at 374 lines in a Sales Quotation, but we are not sure whether the blockage is due to the max number of lines.Thanks for your answers. 

Is there a way to receive a Shop Order that has no material lines listed under the material tab? All parts were entered on Project screen as ‘Misc. No part’Any help would be greatly appreciated, Thank You!

Hi!Relatively new on IFS…  In our business there is sometimes the need to ship different items to suppliers. For example, if one of our production tools is broken, we need to ship it a company in a different EU country for repairs and then they will send it back to us….what I feel is strange is that we then create a sales order of 0 EUR, Ship the part, Print a 0 EUR invoice and put that to the bin. This feels counter intuitive and perhaps a “ this is how we did it in the old system” case.What is the best way to do this? Is it possible to create a purchase order for the repair and us that to send the part? and how is that done in the system?We are in Apps10

We recently launched Aurena and found that one user is having troubles with the Recent Screen page. Whenever they try to use it, it comes up blank: We have already tried the followingCleared the Cache on Chrome Cleared the Cache on EdgeHas anyone else run into this issue or may know how to fix it? 

Hey,We are creating Incoming Customer Orders from the SalesMessageService API and I would like to understand the meaning of some of the ReceiveCustomerOrder invoke action attributes: EanLocationDocAddr, EanLocationDelAddr, EanInvoiceAddressLocationMy questions:1: How is the customer (drop down) determined (it seems to be by EanLocationDelAddr)?2: What is the exact meaning of EanLocationDocAddr?3: What is the difference between Invoice Customer (Drop Down) and EanInvoiceAddressLocation? Is the first derived from the second? What if there is a standard invoice address set at the customer level?Thanks for helping me understand the logic behind.Regards,Thorsten

Customer’s country is missing from Business Opportunity. The customer is active, created some years ago, Customer Orders have been created for them etc.. so everything should be fine, but the country information - NORTHERN IRELAND - is missing from BO and it doesn’t even appear on the list. There are also a couple more countries we have activated recently, which do not appear on the country listing in CRM. No problems with customer order creation or otherwise, just in CRM. 

We have a scenario , where we want to receive and issue inventory in two unit of measurements. like Coupon book and  Leaves , for example there will be one coupon book containing 100 leaves. we need to recieve the coupon book as 1 and while receiving serializing the leaves at receipt time.created the uom like below but not sure what can be done. INVENTORY PART   We need to have leaves as serial number.  

Hello, Is it possible to bring on the cases overview screen elements from the case details screen? i.e. Customer description field in case details (which is a subgroup of the case details info), needs to be brought as part of the Relationship Management>Call Center> Cases> Cases list.  Thank you.paul.

Hi, I tested some flows and dont really understand which time elements are taken into account for capability check requiring inter-site transfer via distribution order so that to supply the final customer.Example below : Customer order for a final customer on site A for a part which is supplied from site B. The Site B purchases the part from an external supplier. If the part is not in stock in site B, i guess capability check for final customer order delivery should take into account : 1) Customer order from site A to final customer lead time2) Site A purchasing lead time from site B + site B purchasing lead time from external supplier. I did not manage to set-up this functionning in IFS and to see those elements in capability check critical path.Thanks for your help. Baptiste.  

Below is a question raised by a customerI have tried various scenarios; I have tried rerunning the calculation of the Customer Credit analysis and still have not figured out the details.I was trying outstanding orders, plus order invoices, less returns, less credit limit.   There are two columns on the screen, and I tried tying out to the Outstanding Orders Screen and the amount was in the left column, when I looked at returns and order invoice, the right column had to be used to tie out to those screens.  With all of that said, I could not tie out the Remain amount.  Thanks for your help with this question for our Credit Manager. 

Hi, we have a requirement from our Business to utilise the 'Actual Ship Date' as the price effective date on the invoice. From reviewing our options, we appear to have 31. Order Date2. System Date3. Delivery DateWe thought delivery date would work as per requirement above, however on testing this option it uses the 'Wanted Delivery Date' as the date for pricing and not the 'Actual Ship Date'.Can you advise if there is an ability to invoice based on the 'Actual Ship Date'. Due to the soaring prices on the supply chain, it is critical for our Business that we can implement this pricing basis.Please advise.

Hello IFS Community,Can anyone provide us with some guidelines on steps they took to develop EDI with their customers. Maybe a recommended project plan outlining the steps they took to initiate their first and additional customers? Any guidance would be helpful.Thank you, Michelle

is it possible to set (as default for user, or all users) in Aurena, to use “military time”, i.e.: 24-hour time-format example: