Distribution (CRM, Commerce)

I have end users that are creating CRM Cases and MRB Cases and the time stamp is way off.I cant find where to set the time zone for the specific users - you would think it would be going off our system time but doesnt seem to be doing so. In this screenshot the modified by time stamp indicates that it occurred today at 5:37am but really occurred during the 1pm hour. (8 hour difference) And on this one the create date indicates 4:19am today (10/27) but occurred at 10am. - only a 6 hour difference 

Good Morning,  We are currently using IFS Apps 10 EE Credit Card integration.  This is currently tied into paypal, but is it also possible to integrate into another CC processor such as Paytrace? Thank you

Each year we provide our customers with a price list that includes:Part #’s they can order Base Price per part Customer Discount per part Net Price per partCurrently we have create a very complex query that provides all the logic from all the pricing logic to provide a list of all the parts. Ideally we would want to use the exact logic as Price Query but that is only one part at a time. Has anyone found a way to generate a price list for all parts for a customer that is using the price query logic? Our output is simply an excel file that has multiple rows of data for each part that customer can purchase from us.  

why some customer order line stuck on status picked???

Is there any automation within IFS Apps 10 to have open Sales Quotations go from Released/Revised to Closed after so many days?  We would like to have some built in automation for this but I wanted to check to see if anything is out there prior to customizing our software. Version IFS Apps 10 - Update 14 Thank You

Hi,The business requeirment is to enable additional sales of service attached to the sales of the product.For inventory parts, complementary part can be used to suggest relevant parts to be sold together with the main product.How can I solve the issue to suggest service contract / service/ extended warrany etc. as suggested parts when quote/sell the main product?Is there a reson why non-inventory sales part cannot be defined as complementary part?What risk can we face if we remove the code via a modification, that controlls that a complementary part is added as complementary part?//A

Hi, Can someone please suggest me whether the field ‘’order status’’ is not enabled as a search field in Customer order charges screen in IFS AURENA?I can see that we can search with order status in IFS IEE however in IFS AURENA we cannot enter anything in order status field in order to search in customer order charges screen.Kindly suggest me guys…Thank you!! Best regardsSoni

HelloI would like the child customer to inherit the parent customer's rates. Where the customer hierarchy ID is linked to the sales rates?Thank you

We are getting this error once in a while when a user uses the F3 shortcut to search customer orders. Any ideas for a fix? We can’t replicate it our selves. It happens once or twice a week. Ifs.Fnd.FndSystemException: Explorer: An Unhandled Exception has occurred ---> System.InvalidCastException: Unable to cast object of type 'Ifs.Fnd.Data.FndDataColumn' to type 'Ifs.Fnd.ApplicationForms.FndApfDataColumn'.   at Ifs.Fnd.ApplicationForms.cDbManager.BuildSearchMeta()   at Ifs.Fnd.ApplicationForms.cDbManager.get_SearchExploreSource()   at Ifs.Fnd.ApplicationForms.cDataSource.DataRecordSearchDialog()   at Ifs.Fnd.ApplicationForms.cDataSource.DataRecordQueryDialog()   at Ifs.Fnd.ApplicationForms.cFormWindowBase.DataRecordQueryDialog()   at Ifs.Fnd.ApplicationForms.cFormWindowBase.vrtDataRecordQueryDialog()   at Ifs.Fnd.ApplicationForms.cDataSource.vrtDataRecordQueryDialog()   at Ifs.Fnd.ApplicationForms.cDataSource.DataSourcePopulate(SalNumber nWhat, SalNumber nParam)   at Ifs.Fnd.Applica

Hi, In IFS Standard, the Document Address is using for Customer Order Confirmation and Customer Invoice.Some Customers needs a Solution to have the opportunity Customer Order Conformation Address is different as the Customer Invoice Address.Anyone map this requirement in IFS-Standard, if yes how? For sending Customer Order Confirmation the reference field in Customer order is using. When the Customer Invoice is created the reference is copied from Customer Order to Customer Invoice. In case of the Customer Invoice should be send automatically to different email address as the Customer Order Confirmation Email Address, how this can be mapped in IFS-Standard? Many thanks. BRCan

Is there a way to copy customer roder lines to a sales quotation?

Is there a way to put a customer order in that is not considered in the credit amount?

Hi, Me and all my work colleagues have started using IFS, and we all are struggling do simple tasks like pasting tables from Excel. My problem is the following:We need to create multiple Quotations Lines in Sales\Quotation\Sales Quotation. And some quotations can have more than 50 quotation lines.Now the problem is that IFS doesn’t seem to allow a simple copy/paste from an excel table (which we get from clients). Therefore, we need to fill all Quotations Lines cell by cell, row by row, for every  single cell that is on this table (Qty, items requested, items proposed, dicounts, and more). Even the line numbers must inserted manually... As you can guess, this has been extremely frustrating experience, and a huge step back in efficiency, as before thinks were running smoothly. I’ve done some research and found topics in the forum about:Copy/Paste Object: However, this needs only possible to use from an existing Quotation. File template: Could be an option, but I’m not sure it can/should

We are using Incoming Customer Order Messages for receiving Customer Orders from External Customers. We need to have texts received from Customer that should be printed in Order Confirmation line, Delivery Note line and Customer Invoice line. Such as customers project numbers and other references. There is an option to Receive Line notes, but they are not printed anywhere. So basically, we should be able to receive Document Texts with some default Output Types. Is there any solution for this? I cannot see any option to receive anything that would be printed on documents via Incoming Order Message. WE have IFS App10 Upd15 

I have created a Campaign in our TEST Environment but do not have the RMB to Activate.I only have ‘Close’ as an optionI do have a part, site, and customer set up for this campaign. As well as a sales promotion.Also I have tried with a coordinator instead of *, but I am still unable to activate the promotion so that I can test it. 

When we deliver a sales part to a consignment registered customer and if the customer returns the items without consuming them, the system doesn’t allow the user to receive an RMA without consuming the items first. Could we know whether there is any workaround solution for this in the IFS system? (Return the items to the stock without consuming them). Consuming the sock before returns create additional entries in the system. For customer consignment-related inventory balance, is there a way to segregate the balance on the financial accounts (inventory account) using customer location? (With Control types). The requirement is to view the inventory balance segregated as normal inventory and consignment inventory.

Hi, Please let me know the complete name of “sExtTaxCalcMethod” in Customer Order Lines - Search window. Doesn’t it need to translate? Best regards,Junko

In Aurena’s search header, we have a field for “City” and “Name” in our Customer - CRM form page. I checked both fields and they are not custom fields.I noticed that when we add “City” as a search field from the “More” drop down menu, the field will stay in the header after I have logged out then back in.When I add “Name” as a search field from the “More” drop down menu, the field does not stay in the header after I have logged out then back in.Is Aurena supposed to keep the user’s chosen fields in the search header after they have logged in and out (without using the saved search option)?

Active separate already exist error on creating work orderplease help me to resolve this problem .index not assign next number to work order 

  Can I create a color theme for Aurena, next to the available choices listed above? this can be valuable for indicating different environments (PROD/TEST) and just fun to customize the color scheme to your (client’s) company color scheme

Hi,I would like to know if any of you have implemented a solution for Amazon FBA. Solution I think of includesmimicking Amazon warehouse for our stock using a virtual warehouse with one location. Creating COs to Amazon (treating Amazon as the customer buying from the virtual warehouse, not actual customers) based on Amazon sales records provided daily Invoicing based on daily records Replenishing stock in Amazon warehouse using stock in standard warehouse. Issues in the solutionhow Amazon charges which appear in their records in to sales orders created, to see the actual cost of the sale when a logistic provider is used to move stock from our premise to Amazon, creating POs for the logistic provider Integrating to logistic providers pricing for the service Amazon bears the tax for sales up to some amount (e.g. up to 150 GBP) and for those orders, there is no tax to be used. But beyond some point, the tax needs to be added to sales orders. etc.It would be great to hear about any experie

Does anyone has experience in setting up a data warehouse in an IFS environment ?  

Hi,Has anybody looked into IFS Sales Campaigns and a way to configure the following scenario:A Sales Campaign to buy 3 products from an assortment and get the cheapest free.IFS does not seem to handle this out of the box. I am sure this could be done with a customization however I am keen to find out if IFS plan to enhance the current Sales Campaigns functionality in future releases.RegardsKelvin

Hello, i have a shipment which status is closed. I would like to re-open it and connect new lines.How can i get it ?Thank you.

Hi,When we key in rounding factor to existing records in price list (part based tab) the price is changed to Calculated sales price (The sales price calculated from the base price). Is there any reason for that or is it a bug?Best regards,Bernadeta