Question

Customer Order Confirmation Address / Customer Invoice Address and different E-Mail email recipient

  • 9 August 2022
  • 3 replies
  • 200 views
C
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Userlevel 3
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  • Can
  • Do Gooder (Employee)
  • 2 replies

Hi,

 

In IFS Standard, the Document Address is using for Customer Order Confirmation and Customer Invoice.

Some Customers needs a Solution to have the opportunity Customer Order Conformation Address is different as the Customer Invoice Address.

Anyone map this requirement in IFS-Standard, if yes how?

 

For sending Customer Order Confirmation the reference field in Customer order is using. When the Customer Invoice is created the reference is copied from Customer Order to Customer Invoice. 

In case of the Customer Invoice should be send automatically to different email address as the Customer Order Confirmation Email Address, how this can be mapped in IFS-Standard?

 

Many thanks.

 

BR

Can

3 replies

SaraCrank
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Userlevel 4
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We haven’t figured this out either. We’ve played around with it some using Report Rules and potentially using Scheduled Migration jobs to update the contact on the Customer Invoice screen. This would only work for us because we would plan on doing our invoices in batches overnight and not immediately. 

P
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Userlevel 5
Badge +13

Hi Sara,

Why the report rule is not working for you?. You could select specific contact email for the invoice report to be e-mailed to such specific contact.

Regards,

Pilar

SaraCrank
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Userlevel 4
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@Pilar Franco - I’d have to go back and look at the setup we had. We had to put the project on the back burner for a bit. We play on try to implement this again in a few months. 

 

It would be nice if the Customer Invoice screen pulled the contact assigned to the Document Address instead of who is on the Customer Order. 

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