Question

Customer Consignment Stock return

  • 22 July 2022
  • 4 replies
  • 248 views

Userlevel 1
Badge +2

When we deliver a sales part to a consignment registered customer and if the customer returns the items without consuming them, the system doesn’t allow the user to receive an RMA without consuming the items first. Could we know whether there is any workaround solution for this in the IFS system? (Return the items to the stock without consuming them). Consuming the sock before returns create additional entries in the system.

 

For customer consignment-related inventory balance, is there a way to segregate the balance on the financial accounts (inventory account) using customer location? (With Control types). The requirement is to view the inventory balance segregated as normal inventory and consignment inventory.


4 replies

Userlevel 6
Badge +11

Hi,

 

You can do this with “Undo Customer order Delivery”

Userlevel 1
Badge +2

@First Employee 

Hi,

But then we cannot Undo a partial qty as returns?

 

Userlevel 6
Badge +11

Hi,

 

with that option, no. Undo Customer delivery is all or nothing.

Badge +2

Hi,

 

with that option, no. Undo Customer delivery is all or nothing.

Hi,

The system is not allowing to do Undo Customer order delivery as the part in customer order has Superior SM Object ID linked to it. In this case what is the option available to take back the customer consignment stock without asking the customer to consume and process RMA.

Regards,

Vipul

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