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assyst General

General questions regarding IFS assyst.

  • 421 Topics
  • 949 Replies
421 Topics
A
Do Gooder (Customer)
aschrageDo Gooder (Customer)
asked in assyst General
POST Operations for Events with Assyst API

We’ve been experimenting with the API and we’re wondering if there is an example of a POST request for an Event. The documentation on https://wiki.axiossystems.com/assyst11-3Wiki/index.php/Integrations:assystREST#Requests shows what the format of the request would look like but not all the required fields. I have looked through the resource schema on to find what fields are mandatory on events, every single field under events has a minOccurs attribute so that leads me to believe that none of the fields are mandatory? It would help our understanding to see an example of a POST request for an event with all of the mandatory fields. Where could we find one for reference?

6132
A
Hero (Employee)
J
Do Gooder
JS_GovDo Gooder
asked in assyst General
Import custom Item Fields in assystETM

Hi,I am hoping you can help importing a CSV into custom fields.  I have created a custom item form (copied from Item) with custom fields.  Using assystETM, I have created a data mapper for the custom field, but it keeps failing.  Is there a way to tell if ETM recognizes my field? 

1181
C
Hero (Employee)
schoening-k
Do Gooder (Customer)
schoening-kDo Gooder (Customer)
asked in assyst General
System-wide settings to define client filtering for "Assigned service department"

Hello, is it posible to set personal or system-wide settings to define client filtering for "Assigned service department" and "Assigned assyst user" dialog separately from the parameter in personal settings. This is about the event logging forms.With the client filter active on service department and assyst user, it is no longer possible to find a service department or assyst user directly via Quick Search if it is in a different client than the one in the (automatically) set filter. To work around this, either uncheck the Event's client filter, or open the Search dialog and check the "Uncheck Client Filter" box. Only then will the desired search results be displayed.Deactivating the client filter in the personal settings is a technical option, but unsuitable for operation. Ensuring client match for content such as user, object and process is mandatory.Pre-assignment of the service department by the EventBuilder is not consistently possible in all cases, so that manual editing in a ser

1061
C
Hero (Employee)
R
Do Gooder (Customer)
rferrariDo Gooder (Customer)
asked in assyst General
Exposing attachments in workflow tasks to assystNet

assyst v11.4Currently, when a Decision Task is received by an end user (via assystNet) they can go into the system and approve/decline the task.  For managerial authorizations (e.g. equipment or access requests) this is fine.  But when it comes to change requests that have a workflow the approver can’t see the attachments unless they are on the parent (“R”) ticket.  This is problematic because files such as test results can be buried in a UAT decision task.  So we are asking the approver to review a change request but they can’t see important documents such as test results or impact assessments.  We have trained our IT (assystWeb) users to attach documents to the parent ticket but often the UAT tasks are actually decision tasks completed by end users via assystNet.Can the assystNet portal be modified to expose all attachments in the workflow regardless of where they are?  Otherwise, I believe we are nullifying the credibility of the approval.If someone has a solution for this, I’m all

1072
L
Sidekick (Customer)
R
Sidekick (Customer)
R-CHRISSidekick (Customer)
asked in assyst General
Clearing browser cache

Hi,We are currently experiencing issues with browser caching, where assystNet users don’t see the correct homepage, offerings, layouts, formats that they should be seeing - the only way to resolve is to clear the users browser cache.This has probably started following an upgrade to 11.5.2 a few weeks ago, but wanted to post this to see if anyone else has the same issue as we are experiencing and if so how you manage/resolve that so that ALL users have their browser cache cleared?

5024
R
Sidekick (Customer)
dlong
Sidekick (Customer)
dlongSidekick (Customer)
asked in assyst General
assystETM Name Match

Hopefully this is an easy one: How can I request a match on the Name of the Single Select Lookup instead of it’s Shortcode? In this example, we can match application-subdomain, a Single Select Lookup, based on Shortcode, without issue. The wiki makes reference to things like .singleSelectValue.name but I’ve not been able to figure out the appropriate code for the left-hand side of the assignment in order to perform the lookup based on the Name value of the Single Select lookup field. Are there more examples of this somewhere? Or is it always based on Shortcode and I need to use a lookup table? 😀 Thanks so much,...Donovan

1173
dlong
Sidekick (Customer)
jyork
Sidekick (Customer)
jyorkSidekick (Customer)
asked in assyst General
Allow for "sublabels" for form elements

It would be great to allow for sub-labels on forms. Instead of having this text pop up when the user clicks in the field, allow for a sub-label under the field name.Current option Sub Label option  

403
jyork
Sidekick (Customer)
price-r
Do Gooder (Customer)
price-rDo Gooder (Customer)
asked in assyst General
Stopping Customer communications from Task

At Norfolk probably like many of you we use tasks on Service Requests for internal workings to fulfil the SR.  Whilst our staff have been communicated to the importance of using the Service Request ‘S’ for any communications with the Affected User there are times when they forget and will take the Waiting Customer Input action (which triggers an email to the Affected User with the task ref).  So ideally we would like the ability to only show the Waiting Customer Input Action on Service Requests and not tasks (not sure this is possible though).  We could obviously stop the email but its a bit of a catch 22 as at least the Customer knows we are trying to get hold of them, even if the Task Reference has no meaning to them.  Just looking for an innovative ideas or others ways of working that are out there

913
M
Hero (Employee)
askey-s
Sidekick (Customer)
askey-sSidekick (Customer)
asked in assyst General
Service Designer, Link Moving

In the Service Designer I want to reorder the Service Link entries.  However, when I try (either by drag-and-drop or using the hotkeys) the ‘Outdated Data’ message box appears and the changes aren’t made.  Sometimes it shows that the move has been completed, but when the Service Designer is reloaded or when I log into the Self-Service Portal to see they actually aren’t.  I can reorder the Offerings without an issue.There’s no one else using the Service Designer or logged into the application (as this is being done in test at the moment) so there’s no user conflict possibility.How can the Service Links be reordered, please?Thanks

582
Robert Wood
Hero (Employee)
L
Sidekick (Customer)
loolaSidekick (Customer)
asked in assyst General
action template - assigned or actioning users name

I feel like I should be able to glean this from the wiki but all my attempts are coming to nothing. We want to put the Actioning user (or failing that the assigned user) name into an Action Template as people are not always signing off with their name when left to their own devices. Any help on finding the right variable name would be much appreciated. 

1677
L
Sidekick (Customer)
S
Do Gooder (Customer)
sambrown24Do Gooder (Customer)
asked in assyst General
Influence information pulled into assyst when Repeat Major used in assystNET

Is anyone aware of a way to Influence information pulled into assyst when Repeat Major Incident is  used in assystNET.  I am looking in particular at populating Reporting User (which is currently left blank). Using assyst 10 SP 7.5

431
C
Hero (Employee)
C
Sidekick (Customer)
ChrisButtersSidekick (Customer)
asked in assyst General
Task Assignment to Contact User selected from Custom Field in assystNET

I am hoping I describe this correctly. Has anybody managed to create expressions that assign an Authorisation Task to a Contact User, however this assignment is based upon the Contact User from being selected from a Custom Field on an assystNET form?? If you have not done the above have you instead managed to build SmartMail rules to send an email to a Contact User who has been selected from a Custom Field on an assystNET form?? Any advice, help or guidance will be greatly appreciated

832
C
Sidekick (Customer)
D
Do Gooder (Customer)
DwagyZDo Gooder (Customer)
asked in assyst General
upgrade to 11.5

Hi folks,  if we could have desired process to upgrade Assyst 11.5.2 from 11.3 on prime , regards  

861
C
Hero (Employee)
M
Do Gooder (Customer)
Manish VermaDo Gooder (Customer)
asked in assyst General
Contact User Lookup Filter

We have a Contact User Lookup field that uses Lookup Expression as below:select usr.id from usr as usr where usr.csg.shortCode ='xxxxxxxxxx' The expression returns only Active Users. We need all Active and Inactive Users.

2134
R
Do Gooder (Customer)
R
Do Gooder (Customer)
richvhccDo Gooder (Customer)
asked in assyst General
Customiser form building - category lookup?

Hi everyoneI’m pretty new to Assyst and wondered if anyone has found a workaround to the below issue I’m having?Within a Customiser form I need to create a visibility expression that looks at the system’s ‘Category’ field. IFS have told me that you cannot use system’s fields for this, so something like $W("Lookup Field")="Category Value 1" would not work.I am aware that I can create a Custom Lookup list, but this will not work for us as we need to use the Items and Category within the Event Builder to auto-route tickets to specific teams. Hopefully that makes sense and someone out there has found a way to make this work.Many thanks.Rich

982
S
Hero (Customer)
R
Sidekick (Customer)
R-CHRISSidekick (Customer)
asked in assyst General
assystNet caching issues following upgrade

Hi,We recently upgraded our environment to 11.5.2, and with that we re-launched the assystNet portal with a new homepage and layout.The problem that we are now finding is that some of our users are not seeing the new Homepage, but the old one in the new format - which isn’t giving them a good experience of the portal.Some users are able to resolve this by clearing browser cache, or clicking the Reset homepage to system default - but what would be good to do is force the default assystNet homepage out to ALL users.Has anyone come across this issues before? Does anyone know if it is possible to force the default homepage to apply to all users? If so, how? Thanks in advance. 

1897
S
Hero (Customer)
A
Do Gooder (Customer)
Amal.aljohaniDo Gooder (Customer)
asked in assyst General
How to make the comment on RFC Stage visible

Hi,How to make the comment on RFC Stage visible as we need to make the internal comments on workflow visible to Assyst user 

796
A
Do Gooder (Customer)
M
Do Gooder (Customer)
MarionMahrDo Gooder (Customer)
asked in assyst General
Priority-Icon not visible in any event search

Hi,we need to see the icons of the priority of events. We managed to upload them and see them in the priority-formular, but we don’t see them in the search- or workbench websites.What is missing?We are running on 11.3. but will change to 11.5, soon. I followed  11.5. documentation is the same as the old version: https://wiki.axiossystems.com/assyst11-5Wiki/index.php/Specifying_Event_Search_Icons_for_Impact,_Urgency_and_Priorityand checked the parameter “Image Upload Allowed File Extensions”and did a new log-in.There is no picture/icon in the search-column: ‘priority icon’.Please helpRegardsMarion 

382
M
Do Gooder (Customer)
A
Do Gooder (Customer)
Amal.aljohaniDo Gooder (Customer)
asked in assyst General
Visibility Expression and System Field

Hi There   Can we use the visibility expressions to refer to system fields?

1653
Robert Wood
Hero (Employee)
A
Do Gooder (Customer)
Alistair BoweyDo Gooder (Customer)
asked in assyst General
Section Department System Lookup Filter Expression

I’ve created two custom fields in assyst, one allows you to select a Branch, and the other should provide a selection list of the Section Departments in that Branch. The Branch system lookup field has a shortcode of ORG BRANCH Here’s my Lookup Filter Expression:from sectn_dept as SectnDept where SectnDept.section.branch.shortCode = @*@$new.W("ORG BRANCH").shortCode@*@ and SectnDept.csg.shortCode = 'SHARED' This works in assystNET (Self-Service Portal). If I attempt to alter the value via assystWEB, I get an application error.  So, I’m guessing my filter expression is incorrect. Has anyone any advice? Thanks

1441
Robert Wood
Hero (Employee)
A
Do Gooder (Customer)
Amal.aljohaniDo Gooder (Customer)
asked in assyst General
Add field to import Manager name from AD using assyst ETM

Hi  I need your support to explain how to import “Manager” value from the Active directory to Assyst User as on the current configuration we have it is only importing (Tittle,Section) and we need to add “manager”  to build approval workflow   

623
M
Hero (Employee)
A
Do Gooder (Customer)
AlbertoDo Gooder (Customer)
asked in assyst General
query events with system custom fields (items)

HI all,I need to write a query that will extract some events with system custom fields (items). I found some exemples here on the wiki, but not regarding item system custom filedshttps://wiki.axiossystems.com/assyst11-5Wiki/index.php/Installation:Database_Schema_for_Additional_Custom_Fields#Retrieving_values_of_custom_fields Can anyone help me? thanks!

1932
M
Hero (Employee)
askey-s
Sidekick (Customer)
askey-sSidekick (Customer)
asked in assyst General
Disable Submit Button on Customiser Form

We have a non-service catalogue form that we are using to direct staff to the Service Catalogue when needed.  However, staff are not able to resist temptation to click the Submit button and so raise an unnecessary call  :-))I’m sure I remember being told how to disable the button and have a form purely as an informational one but, for the life of me, I can’t remember what is needed.  Is there a way to do this, please?Thanks

1124
M
Hero (Employee)
A
Do Gooder (Customer)
Amal.aljohaniDo Gooder (Customer)
asked in assyst General
How to add Validation expression on Date field

Hi Everyone  I’m training to add a validation expression on the customizer for Date, and I see the validation only applied on single_Line_String, is there any way to add it ?? the scenario is I have 2 custom fields one for “start date” and another for “end date” and System shouldn't accept end date before start date  Thanks on Advance  

981
M
Hero (Employee)
A
Do Gooder
abel2Do Gooder
asked in assyst General
can the system log an event automatically? if yes, how to enable it?

Hello, everyone i would like to make the assyst log an event directly and assign it to a deapartment automatically.For example, we can make an email and everytime a employee sends to that email, an event will be created and assigned to a department.I dont know know whether assyst is capable of it or not?

861
M
Hero (Employee)

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