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Knowledge Procedure issue in 11.5

M
Rank
Userlevel 2
Badge +7

We have Knowledge Procedures which were working fine in older versions.

Recently, when we moved to 11.5 and we added tile color and tile image to Knowledge Procedures. Everything looks fine but as soon as we click on “View Draft”, all the sections get cleared out. All the information like text, images gets wiped out in below Sections of Knowledge Procedure:

  1. Problem
  2. Solution
  3. Environment
  4. Cause.

Did anyone face this issue and have any solution?

 

Thanks & Regards,

Manish Verma

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Best answer by Manish Verma 10 May 2023, 18:07

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2 replies

C
Rank
Userlevel 3
Badge +12

Hello Manish,

 I would suggest you to logged an incident with the Service Desk to investigate further.
 


Kind Regards,

Caroline

M
Rank
Userlevel 2
Badge +7

Issue is when we update anything related to Knowledge procedures using ETM, drafts get cleared out. We need to reload drafts and everything looks good. 

 

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