Skip to main content

IFS Cloud Environment

I am trying to assign multiple Resource Groups  to a Work Task

On the Work Task>Resources tab, I create a new Demand line and  provide a Resource Group and a Planned Quantity of 2.

 

Once the Work Task is Released, it shows up in the Unassigned section of the Maintenance Engineer screen for all Resources in the Resource Group.

When someone Accepts the Task, the Work Task no longer appears in the Unassigned section of the Maintenance Engineer screen any other Resources in the Resource Group.

I then tried to add another Demand line on the same Work Task.

 


​​​​

The new Unassigned Task shows up in the Unassigned section of the Resources.

 

When the other Resource tries to Accept the Work Task, the following error occurs

 

Same error occurs if selecting Start Work

 

How do I allow multiple Resources to access the Work Task on the Maintenace Engineer screen so they can view the Work Task as well as Report their own time?

Hi ​@CorGreggB 

Could you please let us know the product version?

 

Regards,

Thilina.

Hi ​@TLAKLK ,

We are using IFS Cloud Web version: 24.2.4

 

Gregg

Hi ​@CorGreggB 

 

I have checked this issue in the latest update 24R2. The issue wasn’t recreated. Could you please raise this as a support issue? This issue should be checked with technical investigation.

 

Regards,

Thilina.

Update.  I was trying to test as two different users and my second user was not set up with the correct Site information.  Both users can now perform work on the Work Task in the Maintenance Engineer screen.

 

Gregg

Reply


Terms & ConditionsCookie settings