We shipped some parts on consignment to the customer. Then consumed the consignment, but the system does not show the order in Create Customer Invoices.
We have used customer consignment many times before and it always worked fine. Can anyone think of what might be stopping the invoicing of a consignment order?
IFS 10 UPD9
Could these parts have lot/batches or any similar identifications per delivery?
There can be many reasons causing this. Consider below to start the analysis.
For the given part, will you be able to do an analysis of consumed vs invoiced first?
Get the summation of CO-CONSUME from inventory transactions history and compare it with the invoiced qtys from customer order line for the same part identification. See if there is a difference. Balance this out with the non-consumed stock as well to see if everything is intact.
These parts are serialized and I have verified there have been no invoices created against the Customer Order these parts were shipped on.
I just found the problem. Someone accidentally checked the Self-billing box. When I unchecked, we were able to invoice.
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