Service (Touch Apps, MWO, MRO)

Hello, We are using PDF inserts / Report Rules with our Sales Quotations.This works for us, but is there a way to make this dynamic, so that a document connected to this Sales Quotation (conditional) will be inserted into the PDF.We need to Include Custom Conditions with our Sales Quotation.This to prevent making a PDF insert for each document.We use SEND TO CONNECT as Default Printer.  

Hi, How can I add a new address in customer?(Aurena)    

Attempting to move the status of a Work Task to “Work Done”, receive an error message “Latest Finish must be later than Earliest Start”.  The Earliest Start date on this task is 1/1/2019 and Latest Finish is 2/5/2020, so I’m not sure what is throwing this.  User cannot go further to close the work task and/or work order.Same error is thrown when attempting to also close the Work Order.  Has anyone had this problem, not sure what to look at.

HiI’d like to know where the Planned Date comes from, i can’t find any reasonable answer.Planned Start on Work Task is a working day from calendar set on PM Action.Also Due Date on PM Action → Maintenance Plan is working day as well.Could you help to solve the mystery?  

I have a request to only move a specific document class from customer order to purchase order.Can Object Connection Transformation flow documents from a source LU Name to a Target LU name for only a certain Document Class. 

Hi,We have a requirment.We introduced a new tab in Aurena for the Purchase Order screen.In that new tab we are displaying all the attachments in Purchase Order Header, Part lines & Nopart lines (direct attachments & indirect attachments ).Now we need to create a command which open up an Outlook mail with the attachments mentioned above.We have observed the Business Activity Screen in Aurena where outlook mail is opened with some information but not loaded with attachments.Is it possible to open up an outlook mail with attachments loaded in Aurena? 

Hi community,For a customer we are implementing PSO.The aim, for the moment, is only to be able to assign and plan WO to the resources through PSO (using drap and drop and having a calendar view).The issue is it seems difficult for a final user to find the WO he created in Apps in PSO.Indeed the Id in Apps are not the same than PSO Id.How can we make that task easier for a final user ?Regards,Jeremy

How does Solution Manager/ Touch Apps/ Logs and Queues get cleared? Example: Solution Manager/ Touch Apps/ Logs and Queues/ Out Messages 

Hello,Has anyone come across this error when trying to Accept a Service Quotation that has a No Part Sales.  The error occurs on RMB > Status > Accept Cannot update Ownership when Quantity Assigned has a value The error goes away and the service quotation can be accepted if No Part item is removed.   Thank you,Joann

Hi Community, We are trying to setup a logic to filter out the slots on appointment booking via API.We used the calendar, however this is not filtering the slots returned by the API. Do you know if there is a case/solution for this issue? Or do you have another idea that you could share with us on how to achieve this in the application?  Thank you,Best Regards,Andreia Leitão 

Hi, Do we have a document that could give the link between the standard mobile screens and the sync rule(s) related ?For example : if I display the “Overview” of a task : what is or what are the sync rule(s) linked to the data displayed of the screen. It would be very helpful (and saving time in implementation) to have a file that describes the standard. Do we already have  a current document available ?If i take the example below :Screen : “Overview”Data : Contract IDSync Rule : …..Thanks and Regards

HiCould anyone tell me the latest version of the Outlook Add-in that works with Apps 8 ?

Hi all! Does someone know a way to set up repeating surveys that have control over the answers a user provides? Our client needs to introduce the security surveys (security questions prior to starting to work). These surveys must come out every time a maintenance engineer begins to work on an Work Task and must take into account the responses (that is, if for any response it is not possible to start working safely, do not start the operation, or change status, and automatic time report). So far we have solved the issue of taking into account the answers using Action Flows in Workflows. Setting up a mandatory step that includes the eform and with terminating questions, we ensure that if a user replies No to a question such as “Do you have an fire extinguisher with you?” the survey will stop and can be re-taken once the place is safe. However a maintenance engineer can pause the Work Task (and so the automatic time reporting) several times during the execution (when the user goes for lun

Hello Community!IFS 10 - UPD8  --  Is there a way, without taking the presentation object, to limit new Work Tasks to:Prepare Work Order / Work Tasks Tab Report In Work Order / Work Tasks TabWhile NOT Work Task(s).  Why?  We have some unique Work Task guard-rails…..I’ve tried various combinations of Read Only, Mandatory, and Conditional Fields on the Work Tasks screen but those “rules” flow through to “W.O.” screens.

Good Morning all - I have a Custom Object list of Sub Contractors which we use within the Work Order to highlight various Sub Contractors attending against the chosen Work Order. Can anyone advise how i can arrange these contractors to appear in the drop down menu alphabetically? Any advice would be greatly appreciated. Thank you    

The problem sent by customer: “ When I open an image from IFS in Windows photo viewer and want to save it as a PDF but with that you can only see the edges of each page in the file (middle does not show).We have a colleague who uses Microsoft document image viewer (2010) where everything opens as normal, however, this is an outdated program and is no longer available for download.Changing the default .Tif viewer to Windows 10 “Photos” app also does not work as only the first page in the .Tif files is shown, even though the file contains several pages. Which program is recommended for use in opening .Tif files in IFS? “

Hi Experts,  We have three versions of MWO and Those are, MWO Apps 8, MWO Apps 9 and MWO apps10.  Please state what are the minumum and maximum Andoird OS/IOS version support to these apps.  Thank YouIsuru

I have a question related to probably difficult problem. Since the beginning of 2021 for all the work task transaction we’ve been using posting rules based on re-posting functionality (final reposting have place when the specific event on work task is met).This solution is not good because the dates of the reposted vouchers are the same as sourced ones.Now we need to change the postings using work task cost code, which guarantee that the dates willcorrespond with work task finish (I set up such cost code rule together with WIP code).As we have now  hundreds of tasks (we can not close them now), then:I transfer all the transactions (finished, not transferred yet) using “old” posting rules. This will generate e.g. T1 with WIP accounts (not with WIP cost code) I’ll change the posting rules for the new once (based on the work task cost code with WIP) I need to change the characteristics of the transaction  in unfinished state but already transferred. Here is my problem. If I finish work ta

Some of our users get this problem (not always) where attachments in the CO or PO are not shown.  Circled in blue below.  I tried things such as clearing the 2.0 folder, etc. But this user gets the issue time to time.  Do you know why? 

Hi, How can configure to sync all the Inventory part to a Mobile user in Aurena Native apps?Thanks in advance.Regards,Siva Ganesh M 

It looks like the Time Tracker 2.1 app has 24 entities. And when the sync job Mobile_Sync_Sys.Send_Batch_Data__ gets executed every 15 minutes, it syncs all entities for all the users.We do not use entities such as Work Order and Projects Time reporting. Is there a way to exclude certain entities from the batch sync job? We are under the impression that excluding the entities that we are not using can speed up the sync job for users.  

Hi, We have used Fault Reports for about a year now without any special issues. But now I have got the same error message on a couple of WorkOrders when I try to change Work Order Status to Finished. The error message read://Please confirm the operability of the equipment before finishing the work order//I have checked the status of the object and it seem to be the same (operational) as for the work orders I can finish.Any suggestion what I should look for to get rid of the error message? Thanks in advance! / Anders

We are running Apps10 UPD6.  I’m looking for information that details the differences between Serial Objects and Functional Objects.  There were several changes between 8 and 10, and we need to understand the benefits that serial objects bring over functional (what can you do with serial objects that you cannot with functional).  Is anyone aware of any documentation that specifically compares the two?  We are using objects to track, manage, and provide services on customer owned assets.

We have a generic Person ID that is used at our company, which when used signifies that everyone at the company has access to viewing the document. This generic Person ID is an asterisk (*). When this is listed in the Person ID, there is no security to prevent anyone from viewing the document.I have three questions:1- Is there a way to deny viewing access to a user even when the asterisk is used in the Person ID field?  2- How can I control who belongs to this group signified by the asterisk?3- If the two questions above are impossible, would it be possible to create a warning pop up window event that will prevent specific users from accessing certain classes of documents, and in the moment when the user clicks to view an event it will reject the access? I know how to create pop up warning windows but in using an event, but in this case nothing could fire the event. Any idea or example? Screenshots would be helpful or a tutorial document. 

I am currently working on starting to build utilization of the jobs and operations of separate standard jobs for the installation side of our company. I am finding that the Jobs/Operations are a bit clunky to work with first off. We will be moving to IFS 10 shortly and I am wondering what is the difference between the operations vs Work Tasks. Will what I create move into there easily, do they function similar? Or am I best off to wait until we move into 10 to turn on this utilization? And if it helps to know we will not be moving into Aurena with this upgrade yet.