Service (Touch Apps, MWO, MRO)

I have come across a below business situation with a MRO customer. Appreciate your suggestions here.In MRO process, through disposition shop order, a business user created an external service repair order (PO with order code 06) which creates the component customer order. Unfortunately, user cancelled the originally created customer order line and added a new CO line and shipped out the parts for repair with new CO line.Now, the PO cannot be received and throwing error “Not enough components are shipped out to receive……”.Question 01: Is there a way to link back the new CO line with originally created PO ?Question 02: There is a way to receive back the part to inventory using order code 01 PO. But, my worry is about service cost associated with that order code 06 PO and what to do with that PO further? and how to cancel it further?Issue exists in App8, App9, App10.

Hello Experts, I would like to know how we can use the functionality ‘Create Findings Report’ with disposition code & disposition shop order?  

HI,We have a customer using Apps10, UPD9, and they are getting errors in their Print Manager for Delivery Notes for Shipment.  It is sporadic.  Even though the message says that ‘The system cannot find the file specified’,  you can still preview the document and the document shows up in ‘Archive’.  This is a new printer that they have just set up.  Does not seem to have any rhyme or reason as to when it will error. Any help would be greatly appreciated. Thanks, Jo

Does anyone have experience with using RFID tags to identify Objects in the MWO app, similar to how there is the ability to scan a barcode or a QR code? The idea is that there is an RFID tag located on the object, which the technician would be able to scan using his mobile device to get the object information. I am assuming that this would need some hardware that is able to scan the RFID tag, but I would then also be interested in how that data is used in the MWO app. Does anyone have any experience with this?

i am struggling to get some documents on how touch apps ,push notification and mobile work order works. Appreciate if someone can share some documentation on this.

Can someone help me understand why failed transactions occur in the IFS MWO service 10 App? can someone also educate me on how to interpret those failed transactions in layman's terms? how do I drill down to see those failed transactions in IFS Any Input will be appreciated.Thanks Mesh  

My Customer installed UPD11 recently and also moved the environment to a very secure infrastructure at the same time. The customer is using Android app on Samsung S6 Galaxy tablet. I know the platform operator locked down a lot of things, so this could be the reason for this behaviour. The cstomer is using On-Premise TAS. Anyway, Notifications for new work are not received on the device.  Is this anything we need to check with the IT infrastructure provider?

We get a lot of complaints from the engineers that the buttons ‘Complete’ and ‘Incomplete’ on the MWO Service 10 are irreversible. When working in the field, it is very easy to push the wrong button, and in case of these two buttons, the effect is irreversible.Please consider a pop-up asking ‘are you sure to complete the work assignment’ with a OK and Cancel option.

Good Morning All - Can anyone advise how I can create a new field within a work order which will be available to view on the mobile work order? Many thanks for your assistance. Regards Dave

Hi, A markdown Editor field has been used for one of the customizations in App10 Aurena (UPD9), but the below client error is encountered (appeared to be a RnD bug): Example of a markdown editor field used for a customization in Aurena (UPD9)Client error which is encountered in Aurena (UPD9) due to markdown editor fieldDoes anyone familiar with this client error or a relevant correction ID? 😊or else, Could anyone please provide me an example for a functionality in which a markdown editor field is used in standard IFS (Aurena or Cloud versions)?

Hi CommunityIs it Possible to use PM Route with IFS Aurena ?Thanks

Following are the Steps you need to follow In order to setup the basic MWO mobile user setup in IEE (for both aurena native and RTM mobile apps). Create a resource categoryResource Category Window Create a person type Resource group and connect your created category to the new resource groupResource Groups WindowConnect the created resource group to a structure. Now we need our employee to the resource group. In order to do that you first need to connect the employee to a company and a site. After you have the employee connected to a company and the site, double click on the resource group in the resource navigator and add the employee in the ‘Persons’ tab. Double click on your person in the navigator and connect the site and the maint org in the details tab.(If the employee ID is not fetched automatically in the “Details” tab,  connect your site, company and the employee in the “Connections tab” to get the employee ID fetched ).                           And finally check the “Mobile

Hi All,If we make an extension table for TASK table, named TASK_EXT, if we want this extension table to be synced with Mobile, do we need to make separate sync rule for that table ? As per my knowledge, usually baseline sync rule of TASK table take cares of syncing other extension tables, only when that TASK_EXT table is updated with TASK table itself. If I want to update only the TASK_EXT table (not with the TASK table) and to be synced with mobile, what should I do ? Should I add separate sync rule for that ? Explanation to this would be highly appreciated !!!Thanks in advance,Hushan Hasarel 

Hi All,I checked in sync rule and FSM sync rule but I didn’t get any code for part_usage_serial sync rule.Is it a issue or what I am really confused.Can anyone help me on this?  Thanks & Regards,Rajat

We are looking to implement TAS for MWO onto our App9  system but it’s all getting confusing as to what network setting we need and where the TAS needs to be.On the diagrams I got from the Exposing to Internet document, it implies that the TAS needs to be inside our network but our tech guys are thinking the TAS should be IN the DMZ, NOT the Intranet?Has anyone set up TAS on Apps9 and how have you configured your network for best security. We do not want to expose IFS directly to the outside world as it’s secure behind the firewalls.SHOULD TAS & MWO be in the DMZ? Is that the correct place to put it?Thanks

Hi Community,what could cause this kind of error message and how do you resolve it? The user had the error when he go into the New Material screen and click the add button.  

IFS offers an Address Setup in which the field length of the address fields can be changed. The fields are 100, by default limited to 35, but these can be changed. However, there seems no Address Setup for the Location Address. And the Addres1 field in the Location Address is per default 35 and this is too short for some street names in the Netherlands. Anyone ran into this issue and suggestions how to solve it?

We are implementing the Maintenance Planning Board but we are not able to see the planned and approved HR Absence in the planning board. Is there additional setup needed or is this an coming feautre? 

Does anyone create Serial Objects for software? We develop OEM machinery along with developing our own software that sometimes runs on a serialized machine (Serial Object is created for the machine) and sometimes runs independently of the machine. We would like to start creating Serial Objects for our software for Work Orders and Call Center purposes. The software that is tied to a serialized machine, we can use the Part No of the software with the Serial No of the machine to create the Serial Object. A couple of issues/questions that we have:How to assign a serial no (or develop a serial no) for software that is not tied to a serialized machine. This Serial Object will then be connected to a Functional Object. We have functional objects for all of our Customer plants. Some of our software is a Non-inventory Part included on the Sales Order. We would like to automatically create the Serial Object upon shipment of a Customer Order and automate it as much as possible.Does anyone utilize

Hoping someone could help.  Implementing MaintEngApp for a customer but have an issue with the Purchase Requisition process.The Refresh All Purchase Parts task has been scheduled and the synch rule for purchase parts has been run but we are not seeing the purchase parts in the MWO.  We can see them in IEE.All other areas of the app is working.  Is there another step that is required when pushing the purchase parts to the MaintEngApp? 

Hi community, How to attach a survey to a workorder ?  Thanks

We are currently working on upgrading from IFS 9 to IFS 10 EE (update 11 currently). I want to make sure that we always have a resource group connected to the work tasks that are generated so I am trying to figure out the best way to use work task templates (service work with most of the time one task per WO). Many of our work orders/work tasks are generated to have an outside contractor actually get a PO from us to do the work on site. We would use the internal resource groups for who needs to handle the call internally until completion. I found another thread that allowed me to understand that I can use a Non-inventory Purchase part to be able to automatically start a requisition, but I am trying to understand what the planning of External would be otherwise. We normally have been using a non-inventory part for our labor to contractors because the price is always changing due to scopes.I originally set this template up as line two was simply set up under planning and external manuall

Hello CommunityIn order to define the size of our future tablets I would like to know if the data that is loaded into the tablet to do a work order is automatically emptied when the work order is finished or if it is a manual operation.Thank you! 

On our Middleware I removed TLS1.1 from the protocol, leaving TLS 1.2 set. When we disabled SSL2, SSL3, TLS 1.0 and TLS1.1 I get errors on our on-premise mobile user connections. Are there additional TAS settings that may be needed to remove old protocols? I appreciate your assistance. Thank youMarjie

Dear Community,I would like to know if the data on the device is encrypted and secured from external access in the MWO? Many thanks in advance.Daniel.