Service (Touch Apps, MWO, MRO)

We are currently on Apps8 going to Apps10. The workflow I describe below works in Apps 8, but not in Apps 10.Our installation workflow begins with a Customer Order (Sales) and ends with a Work Order (non-billed Service).The Customer Order is created and completed for one Site and the related Work Order is created and completed in a different Site. Also, Customer Order has one Customer Number (distributor) and Work Order has a different Customer Number (end-user). IFS 10 is requiring a matching Site and Customer Number between Customer Order and Work Order, but this won’t work for our business practices.Any suggestions or ideas? Open to IEE10 and Aurena for possible solutions.Thanks.

Did anyone experienced it? Last 3-4 days IFS has been really slow for us :(

We are getting the below warning messages in the Events tab for PSO‘Warning GWY Timeout waiting for appointment broadcast’Need to investigate reason behind the above warning message Any suggestion

Hi,  We configured one Global Commit Rule with the following parameters, nevertheless it’s not committing any activity. Is something wrong with the rule? Or do we need to set anything else? Best regards, 

Hi, I’m trying to use the IFS Outlook Add-in, but every time I try to add an email, I get the error Could not find local file.  Any ideas of what would be causing this? 

We create work orders for re-active jobs and enter the customers purchase order number in the ‘Reference No’ field under the CO Information tab.To invoice, we create an entry in the Postings tab and Transfer it to Customer Order. When we create the customer order from this posting line, we wish the value in the ‘Reference No’ field of the work order, to automatically populate the ‘Customer PO No’ field on the header section of the Customer Order.I have created a custom event to fire once the customer order is created, however I am unsure if a custom action (Execute Online SQL) could be used to add this value to the field. Can anyone advise if this is possible and point me towards the correct syntax for such an event?

When logon in the app, the temporary picture folder is deleted, independent if it was uploaded to database, the picture is lost.  

Hello,When we create a Shift template and attached it to a resource in Planning section (ARP) and as the next step we go to Resource Planner > Generate Shifts , the side panel open up and it gives you an option to select the shift templates again.Could someone explain why it is not taking the previously attached Shift Template via Resources is not enough? Is there a specific reason functional reason? Best Regards,Vinu

When using Request, the server reported an error: “ Invalid column name ‘reg_type’  Detail in error:<hierarchy_select max_string_length="64">  <attrs>    <attr>request.request_id</attr>    <attr>request.req_type</attr>    <attr>request.req_status</attr>    <attr>request.cust_prob_descr</attr>    <attr>request.place_id</attr>    <attr>place.name</attr>    <attr>place.place_id</attr>    <attr>request.created_dttm</attr>    <attr>request.priority</attr>  </attrs>  <primary_table>request</primary_table>  <from>    <table>request</table>  </from>  <authentication>

I tried to change the initial and related query not to sync the OPEN task_status type task. I put the where conditions in sync like Task.task_id Not equals to OPEN . Once I update the task_status to Open and put any owner its getting synced to mobile. I don't want this data to sync

We are using the Service Quotation functionality. We are updating costs via the Operations and Other Demands tabs (within the Work Order tab).When performing updates which change the Cost or Selling price of a quotation, the ‘Calculation Required’ field should become ticked to indicate that the user should perform a RMB ‘Calculate Total Cost and Quoted Price’. However, there are certain actions that do not tick this box, even though the actions themselves will have an effect on the Cost and Selling price. I have noted below the instances of where this box does/doesn’t tick. The end result is that users can potentially proceed with a quote, without the totals in the ‘Quotation Totals’ tab being accurate. Does Tick Creating new line in Operations tab Deleting line in Operations tab Changing Sales Part in Operations tab Creating new line in Other Demands tab Deleting line in Other Demands  tab

We are moving from IFS9 to IFS10 IEE client. I just got the package delivered this week of 10 and I am working to understand all of the changes and upgrades that were done to figure out how to best utilize the updates. So far I have noticed locations, work tasks, basic data changes, & date configuration changes. I am wondering if there is a good resource to view training videos or to get help understanding the updates and how IFS views the customers to use them efficiently. So far it feels like Tasks are just another layer that may slow us down in the office until I figure out how to properly utilize them as we don’t have a lot of our own technicians in the field and work with many outside contractors to do our service work & ship parts to directly to customers or 3rd party technicians etc. We will be looking into the mobile application for the few field technicians and engineers we do have and possibly B2B for customers and contractors in the future as well, but I need to g

We have a new user in Service and Maintenance and when they go into Service and Maintenance > Work Management > Execution > My Work the Work Assignment Information nodes are missing….Please see below: Any ideas.

Hi all, We would like to connect documents to mixed payments in IFS, but when I look to “Document Basic: Object Types for Access Control” and I go to Object Type MixedPayments, then I don’t see “Get_Document_Access” available as method. Is that correct, or do I miss something here? thank you!Kurt

Am wondering if anyone has seen the below error? Exception: org.apache.http.conn.HttpHostConnectException: Connection to https://tasxxxxxx refused It appears to only affect older Android devices.  Thanks

I have installed the PSO 6 But he will first Login / Password  for “Administrator”   

Is there a way to invoice a Service Contract in IFS Apps 10, Upd 10 without going through a Customer order / Invoice?

I have tried granting so many different permissions in order for my Aurena users to view document attachments and nothing seems to be working.   HELP!

Hello,We are trying to create an Object Connection Transformation so that documents attached to a work order can be viewed in the Customer Order, but we’ve been unsuccessful.  We’ve tried several combinations but can’t figure out the right settings.  Has anyone been able to set this up?  Here are examples of a couple we’ve tried.     

Could you describe me values for F1 parameter APP8 version security timeout-1025 What is the default timeout for these all valeus?

In the mWO we have the possibility to print the Service Report. In most projects there is the need to modify this report regarding layout and/or data as it is possible to adapt the reports which are available in IEE or Aurena.Which possibilities do we have to modify the Service Report regarding layout and data which should be printed. Which tool can be used or was used to implement this report?Is thereany other possibility to create a report with an own layout and data from mWO which can be started in mWO. Do you have any idea how to solve this requirement?

Hi all, I have an XML Business Rule to create TIME_COMMIT associated with a Task. I have a USER_DEF_DTTM that has the start DateTime for the TIME_COMMIT and I need to calculate the end of the day of that DateTime to store it at the end of the TIME_COMMIT (commit_dttm). The XML that I’m using is the following:<update_time_commit> <time_commit> <task_id>@task_id</task_id> <start_dttm>@expression[request.user_def_dttm1]</start_dttm> <!-- This is where I'm having trouble --> <commit_dttm>@expression[request.user_def_dttm1 + Days(1)]</commit_dttm> <response_code>PRIMARY</response_code> <response_type>ARRIVAL</response_type> <commit_units>DAYS</commit_units> <commit_interval>@expression[1]</commit_interval> <calendar_id>24BY7</calendar_id>

Hi Experts,One of our clients has a concern why the web client search screens wouldn’t respond the browser zoom level that they use.That means, they would want the whole web page to be populated no matter the zoom level they’re in.For example;When the browser is at 100% zoom level, the search results are as below:  However, when the zoom level is at 75% the search results will not adjust so as to populate the whole screen:  Also note that there are 152 records available here and I’ve set it to display 100 results per page. But still there’s a huge unallocated space left when zoomed out. Will adding this feature be considered for future releases

I want to have full access to the part catalog in my site on mobile. device. I have “SyncAllPart” set on TAS. If I play with the mobile assortment setting It works giving limited view according to its content.Only the parts I have on my remote whse  (or belonged to assortment) I can put on work order.What  else do I need to make the full catalog part available ? 

 What would be the best route to troubleshoot this issue?