Service (Touch Apps, MWO, MRO)

I am trying to send the part information through csv outbound integration, but when the description/or any field has “ in it (example Spindle Motor") the output by default i am getting as Spindle Motor"”.Integration Log:  Map Used:Value In DB:Can anyone tell me how to correct this ? 

Is there a functionality that will give me a warning if i try to create a Work Order using a customer where the customer record is expired?

We use the service contract functionality to create annual maintenance contracts for our customers. We would like to create and assign work orders to our engineers for scheduling purposes before the contract start date (we don’t plan to create any financial postings etc until the contract starts).   Example: A service contract with a start date of 01/02/2020. We would set this up in advance and use the ‘PM Settings’ tab to create the number of work orders we require. This would create the relevant entries on the ‘PM Maintenance Plan’ tab which you can generate work orders from. However the ‘Generate Work Order’ RMB option is greyed out on the ‘PM Maintenance Plan’ tab until you reach 01/02/2020. It would be ideal if we could do this the week before, this would allow us to schedule better.   We could just put the Start Date of the Service Contract earlier, however this would mean the date doesn’t reflect the correct ‘commercial’ start date.

Is the service Report in mWo Service 10 supposed to not show expenses that have been reported in mobile?

Let me preface this with telling you I know absolutely nothing about IFS. I work for an MSP and one of our newest clients uses it. I wasn’t able to find any KB, and reaching out to IFS support didn’t help - they wouldn’t talk to me without a ticket. I have a user that needs to print from IFS. I need a print agent as a go between her windows printers and IFS right? which one should i get? I know they used cirrato in the past.She also is unable to drag and drop files from her desktop to attach them to documents, any workaround there?Once again, any KB links accessible by non-subscribers would be greatly appreciatedTIA

Hi, Is there a way to make a field in mobile work order mandatory?For example make “Work Type” as mandatory for user entering New Work. It may be of course controlled by an event but when the event fires and the whole work in mWO will be done offline, the work order won’t  be created in application as the event will stop the process of creating task. Best regards,Hubert

Hi all,I’m working on an IFS Apps 10 environment connected to IFS PSO.The 2 applications are connected, but when the LOAD message is sent from Apps to PSO, I have the following error message in the Application Messages :Exception while sending dataCaused by: ifs.fnd.base.SystemException: Post error: 413 (Request Entity Too Large).Does anyone faced this issue and have an idea of the root cause?Thanks in advance for your help!Gladys.

Are there any guidelines regarding the amount of mobile data that is used in the MWO app (ideally the apps 10 version)? I’m referring to the mobile data usage for a typical technician on a typical day.I realise that this question is extremely open ended and it will depend on the amount of tasks that are synced and the number attachments and pictures that are available. It would be great if there is any information on this, or maybe if anyone can share their own experience? 

We are currently working in Apps 10 of IFS.  Our scenario is working on a Work order in site A but need material from Site B.  Is it possible to generate a Transport task to pull inventory from site B directly within the Work Order?   If the answer is no, is it possible to Manually reserve inventory on an active Transport Task from within the Work Order? Thank You

HI all,We are currently trying to get the FSM6u8 Android app running in the Android emulator.  We have all the neccessary certificates installed on the virtual device, but it just wont connect. When we type the URL into the device browser, it goes to the landing page, but says certificate is missing.  If you click cancel on that message, you still see the page and can download the app.  Each time you go to the URL in the browser after that, you get no certificate message.  Only when you first try it. We are completely stumped with this and would appreciate any help.I have run the app fro the studio and monitored  the logcat and we get the errors below. Thanks in advance. 2021-03-11 15:50:43.933 6940-7085/com.metrix.metrixmobile E/com.metrix.metrixmobile: ProbReadingRemoteResFor1Args: javax.net.ssl.SSLPeerUnverifiedException: CannotVerifyHostname1Args        at com.metrix.architecture.services.MetrixRemoteExecutor.execute(MetrixRemoteExecutor.java:332)        at com.metrix.architecture.

Hi experts,In this FSM6U10, Integration Scheduling Wizard, “Start Time” has a 1 hour difference from “Next Run”. Consider the following two scenarios,The server is in ET time zoneFor a Smart Client in ET:Last run and next run are at 5:30 AM  Trigger field is set for 9:30 UTC Scheduling wizard shows 4:30 AM - 1 hour differenceSmart Client in ETThe server is in ET time zoneFor a Smart Client in CT:Last run and next run are at 4:30 AM  Trigger field is set for 9:30 UTC Scheduling wizard shows 3:30 AM - 1 hour difference My question is, why is this showing a 1 hour time difference ? Since “Last Run” and “Next Run” is showed in Client time zone, shouldn’t the “Start time” in the Integration Scheduling wizard show the same time ? Is this a bug or is there an explanation to this ? P.S. I referred the post Monitor schedules / Integration schedules time fields | IFS Community but this doesn’t explain this time difference. Thanks in Advance !!!!

In IFS Apps 10 UPD 10, we are trying to trigger automatic creation of a PM/WO when a machine component reaches a certain threshold of usage.Example: machine #1 needs recalibrating after every 1000 cases of product X is reported via Shop Orders.  1000 cases relates to a number of machine cycles. I am looking at Test points/Parameters tab on Functional object but the measurement (1000 cases) will not be manually entered. I assume I need a counter of some sort when Shop Order for product X is reported.Once the counter reaches the threshold, we want to have a WO automatically created (I think I read this is via a background job.)  not sure if I need a custom event and event action or if there is standard functionality in Maintenance I am digging in to IFS Help but can’t quite put the pieces together. Anyone have something like this working?Any hints or guidance is much appreciated.Thanks

Our company is utilizing IFS9.Our company utilizes external software to help to combine several documents into one PDF format. The software name is (KOFAX).After we have combined documents into one file with the PDF format, the user attaches the PDF file to the (IFS) Document Revision.However, after we try to open the file in IFS, some fields have disappeared from the document.Before the file is loaded into IFS it looks normal and includes all of the data. The problem happens after the file is loaded into IFS.Any idea what is happening? 

Dears, We are trying to print lables from WADACO process, where we are using handheld Windows device. The issue when we complete the transaction the labels aren't printing. When checked in application there is an error message "The selected Printer is not mapped to Print agent ” We have added the printers in printer defination screen and done setup in following:Solution Manager → Integration → IFS Connect → Setup IFS Connect → Task Templates → PROCESSING_PRINT_JOBSAppreciate your help.

We are currently using the Mobile Work App.In order to investigate issues, we request service engineers to share the Device Logs.However, the files are being to big to send via e-mail and to upload to the CEC Portal of IFS. Is there a way to reduce the size of the logfiles?

URL to open a document in aurena not working but work in IEE.  this is the URL:  https://simquestapi.aa.com/api/faadocument/$Contract$/$Mch_Code$/T001 any suggestions? Thanks

Is it possible to bulk upload attachments for a particular screen, but for multiple records.Example - IFS Screen - Inventory PartNo of records - 200No of Documents - 400Need to attach a set of 2 documents to each Inventory Part.Can that be achieved through a script after placing all the files at a specific location ?

Need input on the below queries 1.Is the travel distance for every task captured in PSO apart from travel time during below events    when using HTM data before commit    when using TomTom realtime API after commit2.How long is the above data available in PSO after the task is completed so that we can use it for reporting purpose.3.Detail of TomTom API that is called for real time tracking in PSO

HI,     I have created a report which takes an RequestId as Input and Generates the report,It all works well when we run it from the report screen by providing a requestId,but when the same report is configured in the Request screen via report set it gives a 140 Page doc with the same report being repeated over an over again.Any idea why this might be happening,it is giving 140 copies on all requests,Is there any specific mapping needed to run it from the request screen

Hi,Can someone please help in verifying where can I change the default value for “Schedule Inside one Maint. Window.” option in prep WO MPB Scheduling tab.It automatically flagged at the creation of the WO & customer expect this to be disabled. 

Hi,I don’t understand why these options are not activated for updating Work Task Template Revision on PM Actions, Can you help me? I have the WTT AMS3 Rev 5 Active but the rev4 is linked to the PM Action:When I try to see the PM Actions and WOs where the obsolete revision is linked I am not able because options are greyed: Why is this happening? As I can see at the F1 online help These three otions should be enable, Isn’t it? Thanks in advance

As most modern Apps now come with fingerprint access to enable quick login, we would very much like to see this on the MWO service 10 app as well.

Is there a way of attaching multiple photos to a MWO quickly, without having to select and save each one individually?

Is it possible to attach a Video doc type to an object using Document Management eg a Work Task Template ? And then have a transformation to a Work Order and then to MWO? This is for training video for a set of engineer instructions on site. 

We have an employee that is leaving and as such would like to assign all his work assignments going forward to another employee.The user tried going into Work Assignments and then clicked in the Allocated To field and tried Edit Find/Replace but the Replace tab isn't available, only the Find.I must add the user is trying to change ALL of his assignments and hopefully not have to do this one by one.Is there an easy way to do this task?