Service (Touch Apps, MWO, MRO)

AKellemDo Gooder (Customer)

IFS Apps 10 U8 - Service and Maintenance Area

We are using IFS Apps 10 U8. In the Service and Maintenance area, when an issued serialized unit is returned to an inventory location, the operational status of that serialized unit defaults to not operational. How can I update the status to operational?

1673

3 years ago

ctaylor56Hero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Limit Concurrent Work Task Clocking

Is there a way in IFS to not allow a technician to be clocked into multiple assignments at once from different WO’s? I am pretty sure the functionality exists on the manufacturing side on the shop floor workbench but I don’t see a way to do this on the Service & Maintenance side of IFS Apps 10. Any ideas? Thanks, Curtis Taylor

1232

3 years ago

ADNANSidekick

asked in Service (Touch Apps, MWO, MRO)

IFS Apps 10 Account Manager User registered with the application, problem logging in after a while.

IFS Apps 10 Account Manager The registered user cannot enter the application after a while, the connection is established when I delete the user information from the program and re-enter it. I log into IFS Notify Me 10 application with the user information in the Account Manager. What could be the reason the user could not connect after a while? When I remove and re-enter user information in the Account Manager application, I am not having any problems. After a while I can't connect again and I have to do this process constantly, can you help?

3675

3 years ago

ctaylor56Hero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Hide Pool Work Orders

I have an environment where we don’t want to allow the use of Pool Work Order or Technicians to Create New Work from mWO Service 10. Is there a way to hide these tiles on the home screen in mWO Service 10?

1802

3 years ago

BORDERSB

asked in Service (Touch Apps, MWO, MRO)

mWO- Switched from DB Authentication to Azure - not syncing

We are mid-upgrade. We switched from DB Authentication method for login to Azure login. Now our mwo devices are not receiving new assignments. I can see existing assignments but newly assigned are not coming through. I am able to login to the app, but then I receive this message ‘The sync process has started failing’. I go to Details and it only takes me to the Sync page in the app where the normally spinning green initializing circle reads ‘idle’. I am not sure the sync’ing issue is related to the change from DB Authentication to Azure, but it was working without issue just previous to that change. No other changes were made at the time. So it may be something else and a coincidence, but I thought it was important to note as the major change.Any ideas?

1132

3 years ago

SenalPereraDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

Work Order does not get removed from MWO mobile app

This is a customization, that requires a work order to be unassigned and removed from the mobile when the user updates a field from Report In screen in the MWO app. The workflow is:User updates worked hours field and clicks save. Work Order is unassigned, and status is set to Released. Background Job Mobile_Sync_Sys.Execute_Push_Sync_Job__ is created to remove the WO from the MWO app. WO is sent to PSO and received back to IFSAPPs WO is transferred to the mobile again.The above workflow was working correctly but unfortunately it has stopped. What I found is that step 2 works correctly but the background job in step 3 is not generated.I unassign the WO by using the Mobile_Work_Order_Util_API.Unassign_Work_Order method. This method will unassign the WO and a Mobile_Sync_Sys.Execute_Push_Sync_Job__ background job is automatically created. Strangely when I test this using PL/SQL developer this executes correctly and generates the BK job but not when I test using the MWO app.I’m not sure w

1933

3 years ago

JStackSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Updating SEO Order Sell Price

We have a scenario where a Service Work Order was pushed to a Customer Order and Delivered to prepare for invoicing. Upon doing this, the user noticed incorrect pricing. Once a Customer Order tied to service is in the delivered status, what is the easiest way to update the Sell price? Currently all we know to do is push the CO to invoicing and then create a credit/re-bill which is long and very difficult to do. Any suggestions are greatly welcomed.

621

3 years ago

ctaylor56Hero (Partner)

asked in Service (Touch Apps, MWO, MRO)

MWO User Having Issues With Inventory

I have a user who is getting some errors in mWo that I cannot replicate with me user. They’re receiving the following error when trying to do a quick issue: Quick Issue ErrorSeems like MWO Service 10 is having difficulty pulling some default values. He’s connected to a site, warehouse and assortment. I have the same security and settings as him and I am able to do a quick issue on the same WO (different task) without issue. He’s also getting the below error when trying to create material demand from mwo Service 10: Material Demand ErrorNot sure why he’s getting this. Any ideas?

1773

3 years ago

Thomas WidmoserSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Multiple products in one task

Dear all,we are searching for a way to indicate more products in one task.Currently our structure looks as followsMultiple tasks can be be created below one request In one task only one product can be assigned → this is already done via configuration on the request screenGoal is to assign more products to one task. Background is that we are doing service on product lines, which can consist of multiple products. We typically don’t know which product is worked on first (technicians check the line on site). For the time being it would be sufficient to have one main product (assigned via the request to all tasks) and adding a list of additional products that need to be serviced on site. Naive question: Why not add via UI designer an additional tab in the task, establish the link via child relations to products and further add a list, where the user can select products (as many as preferred). regards,Thomas

1254

3 years ago

mlowickiDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Work task transaction (with WIP) apply date

If I set up work task cost code condition with WIP reversal condition “Task Finished” and WIP ReversalDate “Event Date” can I somehow change apply date ?Quite often a task is finished in the beginning of the month but e.g. invoice concerns previous month and a voucher has to be posted in this period.Any help, please ?Marek

1863

3 years ago

DominikaM

asked in Service (Touch Apps, MWO, MRO)

Print agent - service running failed

We use a print agent. The service works when the console is running. When we start the service in the background - the print agent is not working. Has anyone had such a problem?

1554

3 years ago

Atheeq MaharoofSuperhero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Storage of context values in Mobile Work Order.

Hi All,When we create a context filtered by USER_ID (For an example, in the newly created context we change the label value from "Site" to "TSite"). Following are some of the questions regarding this scenario.How will the changed context value("TSite") will be sent to the mobile device? Will it be stored in any table in the mobile device or is there any other mechanism? How can I confirm whether the changed context value has been transferred to the mobile device without viewing the UI? Is there any specific permission that should be granted to mobile user to get the newly created context value ?Best Regards,Atheeq Mahroof

871

3 years ago

BORDERSB

asked in Service (Touch Apps, MWO, MRO)

Customer Signature - Migrating from Apps8 to Apps10

We are upgrading from Apps8 to Apps10. There is a customer and technician signature that exists in Apps8. Apps8 blob on table, HISTORICAL_SEPARATE, CUST_SIGNATURE. Apps10 table for mWO signatures is JT_TASK_SINGATURE.For historical reference and use on work order documentation, we need to migrate the Apps8 signature to Apps10.Anyone have suggestions on how we can accomplish this?

721

3 years ago

NMALKIHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

Macro on Excel document

How can I add (auto populate) data from IFS into an excel document please.The setup is already done in ‘Macro Basic’.Looking for the same functionality as Quick Parts - Field in Microsoft Word.Much appreciate any help.

5211

3 years ago

CUCSOLUTIONSSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Mobile_Cleanup_Sys.Clean_Faulty_Sync_Tasks__ is executing and not completing

Good day. recently the Mobile_Cleanup_Sys.Clean_Faulty_Sync_Tasks__ is never completing and just keeps executing. We try and kill the job, but it wont stop.I tried setting the error fag on the front end (IEE) and it wont allow me to set this job as an error or stop the job.We tried placing this in its own batch queue to keep it from jamming up the queue and adding more processes to its queue and it just kicked off more of these jobs that will not complete. We are running APPS9 UD14 and mWO. Where to look to diagnose and resolve this issue and how can you kill a process that wont die?

1723

3 years ago

BORDERSB

asked in Service (Touch Apps, MWO, MRO)

mWO Non-Inventory Sales Parts Functionality Removed

We are in the process of upgrading from Apps8 to Apps10. In mWO, we have the standard Apps8 setup to allow mobile users to select the expense from the mobile device. We set up a Part Catalog Assortment which contains all of our non-inventory sales parts that we would like to use on the work orders for service and travel expenses, which are billed to the customer. The assortment is then assigned under Mobile Part Management > Mobile User Assortments to all mwo users as needed.We have been informed with the most recent changes in Apps10 mWO, there is no out-of-the-box solution for non-inventory sales parts. We have been directed to remote warehouse for inventory parts and given a possible work-around for non-inventory sales part. The viability of the work around is still being hashed out and involved several customizations.Business Need for Apps10: We would like to have the technician select the non-inventory sales part from expenses on the mobile device. When that part is selected, t

1553

3 years ago

CapGladyBSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

PSO - absence from IFS Apps

Hi all,Absences of the ressources created in IFS Application are sent and displayed in PSO module.However, in my current PSO setup, these “absence activities” can be dragged & droped in the PSO Workbench by the user (i.e. change the dates, reassign this activity to another resource). These changes are not sent back to IFS, but it can be confusing to the user.Same behaviour is present when a ressource is assigned on a project activty in IFS Apps.My question is: is there a setup (in the Parameters, etc) where we can block the drag&drop option of the “absence” and “project” activities in the Workbench (only these activities) ?Thanks for your help.

764

3 years ago

sajithmendisDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

MWO login bypassing SSO

One of my customers has SSO (Single Sign On) setup. When testing the Mobile Work Order, after the screen to enter the system id and server URL, it redirects to the SSO. Is there a way to login with username/password bypassing the SSO option for testing purposes? Thanks in Advance!

1791

3 years ago

GarakSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Restrict access to Work Orders based on Maint Org

Hi, is it possible to restrict access to Active and Historical Work Orders in IFS, to a specified group of users based on Maintenance Org?For example, we are considering use of WOs in an area where the WOs may contain sensitive information that may not be appropriate for other regular WO/maintenance users.

2004

3 years ago

Erik ROLSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

IFS Time Tracker 10, Can't see Projects in Mobile App

Hello,This is my first post here and I’m glad that I found this community. I have a small problem with Time Tracker 10, I believe it’s permission related.The problem is for a normal end user to see Projects in the app. The user can add hours to the Project from Time Registration in IFS 10 EE and then see them in the mobile app, hours and Project name. The user can also delete these hours from the app. The only thing missing now is for the end user to search for, find and add hours to a Project from the app. For me as an administrator it works. I’m guessing because I have more permissions. What is needed to select Projects from the mobile app?Shown in the image below is where the end user can’t find Projects, where I as an administrator can.

33515

3 years ago

MarkoSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Survey on WebClient

Dear allIs it possible to adjust survey answers on the WebClient or to walkthrough them, so existing answers could be overwritten?It happens that answer modification, once the survey has been initially saved, works only on Mobile but seems to be not supported on the WebClient. Is this planned to be featured in the near future? Or am I doing something wrong?Best regards:Marko

1051

3 years ago

hwilkieDo Gooder (Customer)

posted in Service (Touch Apps, MWO, MRO)

Trip Tracker Photos from Camera Roll

On our previous version of IFS Trip Tracker, when adding a photo to an expense claim, users could turn their device landscape to select a photo from their camera roll. Since updating to iOs 13, this functionality has been lost. IFS support indicated this was not intended functionality and that it was Apple who corrected the so called bug.It was suggested at we enter this as a feature request for future consideration. Does anyone know how to do this and how successful these requests are? It was a really hand tool for users to attach electronic receipts to their claim (screenshot then attach). We are currently on Apps 9.

1872

3 years ago

siemfjDo Gooder

asked in Service (Touch Apps, MWO, MRO)

Trip Tracker photos not shown in IFS application

Hi, I’ve come across a fault with my trip tracker app. The pictures taken from the Trip Tracker app are not shown in the IFS application? What could be the underlying reason? Best,Siem

1694

3 years ago

sandra.waudDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Object Connections - how to make visible

I have some users that can see the Non Conformance Report under Attachments and some that cannot and I don’t know how to fix the users that cannot see itI checked Object Connections and the LU is set up properly to see Non Conformance Report

3369

3 years ago

wcocomDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Auto invoice email sent after customer statment of account is run

We have a report statement of account report that creates a pdf file contains a number of different invoices for customers in it. We would like to set it up so that when the report is run an email is sent to each customer that has an invoice in the pdf. It would also need to be able to choose which email is the correct email to send invoices to if the customer has multiple different emails. Is there a way to do this in IFS10?

1971

3 years ago

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Service (Touch Apps, MWO, MRO)

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