Service (Touch Apps, MWO, MRO)

Does anyone know of any way to make the Customer PO Number field (CUSTOMER_PO_NO) mandatory when converting a Sales Quotation to a Customer Order in Apps10? The relevant field on the Create Order from Quotation pop up cannot be made mandatory but our customer requires this to be completed at all times as this is good business practice. If the field is set to mandatory on the Customer Order, when using the Quote to Order process, even creating the CO in a Planned status does not force the Customer PO Number to be entered on release. 

Hi AllIn MWO we use surveys for questions before Work Started, or before Completing a work task.  These surveys include mandatory steps that should be completed before the Work Task is reported.  If the user is not able to provide a proper answer then they should not be allowed to report in the task.  These tasks are set as Terminating Questions in the survey, but when a user answers these, they are still taken to the Report in page.Is it possible to set it up so that if a user enters Terminating answer they are taken back to the Work Details rather than being allowed to continue to report in?

I have a Freight Charge (charges tab) on a Customer Order that is tied to a Work Order that I need to credit.  Since it is tied to a Work Order, I cant create a freight credit easily in IFS.  I can create a freight credit through the Work Order but it would push to the order lines tab.  I need this credit to be placed on the charges tab. Has anyone encountered this or have a suggestion? Thank You

Hello,My user encounters the following error:It occurs from the My tasks list and trying to open one of them.mWO has been initialized several times, no positive results.There are no errors in log books on the device.Installed app is version: This is on Windows installed mWOThe same is true for iOS (same version id)

Maps attachment panel does not appear in the client anywhere at the moment. I need it to connect map possitions to mwo so I first tried to connect it to prepare work order window in IEE. I have added MapPosition^ to ActiveSeparate LU in Object Connections I refreshed cache and tried restarting the client a couple of times. But the Map panel doesn’t seem to apear. But when I remove and re-add the other options in Object Connection, like media library those panels get removed and re-added right away.    

Hi All,I am trying to use PR's for non -inventory parts in MWO , but I am able to create the PR and don't see any option to either edit or delete  the PR's Regards,Mithun KV

Hi All.I’m getting this warning as I sync the Aurena app.What may I do to fix it?Using Apps 10 UPD14.Tks a lot  

In Apps 10 - CRO Functionality - Repair Order Type - Work OrderCRO is connected to Service Type, Contract ID, Line (Part Service).Costs accumulated in the work order generated for repair is not reflecting in Analysis Tab in the Service Contract.Sales Line Generated in CRO order also does not update the in the Service Contract / Analysis Tab.  

Good Afternoon,Can anyone advise if their is a functionality within the Mobile Work Order App for the user to attach multiple documents? The example I have is where an engineer has to return a ticked checklist to show he has followed a specific process. At present the engineer is using the CAMSCAN option on their phones, then emailing the doc back to the office, however this is not linked to the assigned Mobile Work Order. Is there an option available where the user can scan multiple documents and attach to their Work Order? Many thanks for any assistance you can offer. Regards Dave

Hi All,We use MWO service 10 App - (UPD9). And getting below error when,InitializeAccepting a task from the poolWork start of the work taskAttaching a picture to the task Is there any clue what’s going wrong here ? Thanks and regards,Thilina J

In previous versions RMB option Copy/Paste function was available, in document attachment plugin where the user copies a bunch of document references from one object to another. But in APP10 version it is not available.

HiIn case Application server running difference Touch app serverwe can use same certificate ?and which server need to gen CSR for register SSL certificate ? touch app server or application server  ?

Hi,I got issued when login on mobile applicationafter input Server URL and System IDCan redirect to login page but after input user name and passwordi got error in application as in attached picturePlease help.thank you  

Hi Expert, Now we got the error when installation Touch App server for Apps10.We use IFS Aurena UI and also access URL by IP Address instead Server Name as below picture.Please assist me how to solve this issue?Best Regards,/Somkit  

Has anyone run into the scenario where, when the status of a work order is changed, the mobile app automatically closes?

Hi,   We are in the process of implementing TimeTracker in our APPS10 roll-out. We currently have an issue with basic data synchronisation (see below).   Has anyone already had the same issue, and how was it solved ?   Regards,   Martial

Hi all.I’ve just testing the APPS 10 UPD12 - MWO MAINTENANCE 10 - 10.13.1360.0 and I’m trying to find the view name where the signature from the survey answer is.I need to insert it in crystal reports.Could someone help please?This is an employee survey type. So, there is no task number. Another thing is as I click to show the signature, it does not show on browser.Tried with Chrome and Edge.  Tks a lot

Hi everyone.Is there an option to create a custom field or edit the logic of an existing one to insert a logical condition?E.g.: If the user choose NA of one field, the Remark field is required (like the eform type of answer (Yes/NO))Tks for help! 

Hi,Does anyone know about this failed transaction? ERRINV: Null value not allowed. (ORA-01400: cannot insert NULL into ("IFSPET"."MOBILE_WORK_ORDER_CFT"."ROWKEY") USING APPS 10 UPD12 - MWO MAINTENANCE 10 - 10.13.1360.0This happens as I incomplete the assignment. Tks.

Using Apps9. Some of my users are locking themselves out of the MWO after 10 password tries.  Does anyone know the following:How to change the login attempts from 10? (not that I want to, but would like to know where it’s configured Where in IFS can you see that the user locked themselves out of the MWO.  Is there a MWO profile, that would allow us to unlock their MWO account? Currently, I’m resetting their IFS Password, requesting they change the password in IFS first, then use their updated password to get back into the MWO. Is this the right direction? Does the lockout unlock itself after x number of hours (overnight?) I will test for this, but if anyone knows..Thank you,

Hi all.I’ve just testing the APPS 10 UPD12 - MWO MAINTENANCE 10 - 10.13.1360.0 and the notification in mobile is not working.What may it be?Tks a lot.The push is not checked in mobile user;Sending manual notification works well in background but the user does not receive it. 

Hi,Has anyone encountered a HTTP 401 unauthorized access error on the ScanIt app before? If there are suggestions it would be much appreciated.Thanks,R

Dear ExpertsAs I try to test IFS MWO Service 10 App in Android Tablet, I found that there are a lot of lost (Error)  while using application when compare with using this App on ISO that no error.Please see the information of Android version in the picture below and testing clip VDO in attach file Android VersionTabletBrand : SamsungModel : Galaxy Tab S7 FEModel No : SM-T735

My MWO - Service APP (IOS) updated last week 22.2.479.0. Ever since then, it keeps exiting without any reason. The app just shuts down and goes back to my phone home screen. This is connected to our standard Demo system in 21R2.  

Good Afternoon,Is there a functionality available where a user can part-complete a MWO Survey, Save answers then return to the survey to complete? Perhaps an On Hold option? Many thanks for your assistance. Dave