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Questions about mobile user installed apps/devices:

  1. When is a new one created/added to a user? Our users always use the mobile app on the same device yet there is more than one line on their Installed Apps/Devices tab.
  2. How is the device State (active, disabled) determined?
  3. How is the Push Enabled box checked/unchecked? 

The following screen captures are for one of our mobile users.

Thank you.

btw, we are using IFS 9

Each time user activates the app on a device, it creates a record in Installed apps/devices against the user. Even if the app is activated multiple times on the same device, it could create multiple records based on the Device Id generation logic as I understand it. Then the latest activated app/device becomes Active while pushing all other records to disabled. 

@kathlk anything to add/correct? 

Hi,

Normally device identifier (Hidden GUID generated from the device) is unique for a device and in the first activation, server creates a Device registration record (Device Details)  and device app registration record (Installed App/Device) . This will be reuse even you re activate the device. Sometime back we had a bug in client FW where this unique ID generation can bring new value from the device end and in such case each activation might register new installed Device App and Device Detail. 

Device State is automatically set to active and only way you can disable it via the IEE RMB menu option. Push Enabled check box get enabled when ever device successfully registered in the notification Hub. 

Thanks

Kapila

thank you for the replies

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