Service (Touch Apps, MWO, MRO)

Hi, All!In IFS applications 10 we have Synchronization Rules with own schedule for each mobile entity.To make the data exchange more frequent we would like to change the schedules minimizing the execution interval.But we are afraid of possible causes for the system.What if we will change the schedules for selected entities (ActiveWorkOrder, JtTask, MobileWorkOrder etc) from once a day to every 30 minutes?Could anyone explain how it can affect the system?What about the system performance? Can it be significantly decreased?What about client/server keys mapping? Can we receive the situation with increased quantity of failed transactions due to not receiving the proper keys in time?We have about 50 active users and about 2000-2500 Tasks per month.Thanks in advance!BR,DANMI

Questions about mobile user installed apps/devices:When is a new one created/added to a user? Our users always use the mobile app on the same device yet there is more than one line on their Installed Apps/Devices tab. How is the device State (active, disabled) determined? How is the Push Enabled box checked/unchecked? The following screen captures are for one of our mobile users.Thank you.

Hi ,I was just wondering if anyone has any experience with using IFS  Aurena Scan It on android scanning devices in a warehouse? We are really struggling to provide our end users with a stream less experience and they are opting to use the PC rather than the scanning devices.  Do you get your users to log on as themselves or provide generic accounts? Is there an easier way to login rather than entering username and password every time? How do you prevent your users from logging onto more than one device?  Are you users expected to log out multiple times a day?  Do you devices auto log out after 5 minutes of idle time?  Any tips would be much appreciated, Thanks so much,Fiona :) 

Hi, from service quotation, is it possible to create a service contract please ?Thanks in advanceBREmmanuel

Is it possible to install mutiple touchapps server pointing to one oracle instance? The load balancing would be done based on a load balancer in front of these touchapp servers

We are on Apps 10, and just updated from Update 9 to Update 15.Within Enterprise Explorer when right-clicking on a Work Assignment and setting the Status to Work Started, this Clock In popup now appears (and for Work Done). It did not previously.We do not use clockings, in favour of manual Time Reports.How can we turn the Clocking dialog off for Work Assignment status changes within IFS EE? 

Trying to get back to a work order from an invoice ? After creating a work order and completing the work in service and maintenance, I have then created a customer order to generate an customer invoice.  The invoice is then sent to the customer to check and pay, however if the customer has a query and gets back to the business, at the moment there is nothing on the invoice that references to the work order that was completed.  How does the business establish what work order the invoice is for? Thanks

Hello community, Where can I retrieve in IFS cloud the report from IFS MWO Maintenance (see below) ? Thank you,

Hello, When I use the Auto-Generate Rota function in PSO-  The Status stays at “Generating” and it looks like nothing happen after that under the Rota Provisional. I left this on the entire day and night but nothing happen even though I refreshed the page and everything. Please help me understand if I am missing any steps. Thank you!  

Does anyone have experience creating Order Code 2 Direct Delivery inside a Purchase Requisition in a Work Order?  The help shows the Order Code is possible, but it can’t be manually entered this way.  How does the system create Order Code 2, Direct Delivery?   Order Code: There are six different order codes: Normal (1), Express (5), Direct Delivery (2), Internal Transit (4), Internal Direct Delivery(3) and External Service Order (6). The Normal code is used if the purchased parts are delivered from an external supplier to your company before shipment to your customer. Express orders differ from normal orders in the way that they are handled by the system. When a purchase requisition having the order code Express is authorized, it is automatically converted into a purchase order which, in turn, is automatically released and printed. The Direct Delivery code is used if the purchased parts are delivered directly from the external supplier to your customer. The Int

Hello community, As far as I understand when a Work Order is Tansferred to mobile, the resource can no longer be reallocated (see below)However the whole point of PSO is to dynamically reallocate the resources to optimize them.Therefore, how do they interact ? If a work order has been Transferred to mobile can PSO still reallocate it and Transfer to mobile to another resource? Thank you,

Hi All.Is there an option for app device approval MWO Aurena Native (MaintEngApp).I’m using IFSAPPS 10 UP14.I know that there is this option for the old mWorkOrder in TAS.I need to restrict the login for devices. Just allow with an approval.Tks alot for help! 

HI, We are in the process of establishing Aurena native MWO Application in IFS V10 UPD 7.As part of setup, we have configured Work Flow Configuration in Aurena Framework to disable some of the action buttons like Issue/quick issue Material etc., as this is not something the MWO User is suppose to do as per the Business Process.Apparently we have found that  the Work Flow configuration is not synching to the Mobile device for the work tasks, if the Work Task Maintenance Organization is not same to the Resource ID (Employee) - Maintenance Organization.But the system allows to transfer the Work task to Resource ID (Employee) even if his Maintenance Organization is different from that of Work Task Maintenance organization which allows the MWO User to perform some of the actions (Issue Material) for those work tasks which he not suppose to do.I am not sure whether this is a bug and any fixes are available.  Thanks in AdvanceB

Can someone please share me the complete user manual  of Aurena & IFS 10. Or any relevant link. Especially the complete finance module with each scenarios, Journal entries etc. 

Hi all I am trying to create a Escalation Rule in which when someone rejects a case an email will be sent to the case creator stating as such. The problem is that when a case is rejected the only thing that is changed (that i can see) is a note put in the journal. Unfortunately this is not a parameter i can use to start the escalation. Has anyone else tried to do this and if so what did you do? Please note i am using APP8 Thanks in advance.

There seems to be some functionality missing from Task Cards around the ownership of material used in maintaining, repairing and overhauling (MRO) processes.  In preventative maintenance, we can plan the ownership of materials on PM Actions which get transferred into the maintenance material requisition lines upon the PM Action generating a work order.  We have the same requirement to do this but from the Maintenance Order.  The maintenance order is constructed of several maintenance events for a serial repair, or manual maintenance event. Each of these events will have one or more task cards, each of which can have an independent list of materials.   These materials will be transferred to a work order once released, however it only considers company owned material.  

Need help for a suggested way of overwriting the default PRICE_LIST_NO value on the Postings Tab.Thought I could do it by using an event, but not sure exactly how that code would be written to function as intended.Function needed:When new posting lines is added to a Work Order in the “Postings” tab, each line pulls the Preferred Pricelist from the connected Customer, using that Customer’s Price List value. Problem is that the same Customer can have more than one Service Contract (and more than one Object / site), but with different service types depending on the Contract. Therefore we need to be able to pull different Price List No values on the same Customer, why the Price List or Customer Agreement is not fully enough to create proper sales price invoicing. So what I’m looking for is a way where the standard Price List No value can be overwritten to another one, using an Event, if fx the Service Contract Type connected to the Wor

Is anyone using this?  Am looking for documentation so i can add custom fields to the app.

Is there a place in IFS IEE to see both active and historical work orders in one place? It seems you can only see historical records in one view and active records in another.

"Contract Desc" is still displayed in 21R2 as an 'Order by' option for Object Site/WO Site in Active Work Requests page.But it has been changed to "Site Description" in the latest Apps 10 Aurena.Can I expect the same changes in the IFS Cloud releases? I'm responsible for the Japanese translation quality, but it is hard to handle this "Contract Desc".

hi Sir Today , we found the ifs http service crashed. and check the log in ohs prod file.Could you hlep me answer two question:1,logs said Received shutdown signal, we did not do anything abot ifs http service, who sentthe signal to shutdwon http?2, OS 10048 means the port 58080 was occupied， the http service was failed to start. we found the no other app was using 58080. Why the error happen? thanks very much hope your reply[2022-06-06T08:16:08.2994+08:00] [OHS] [NOTIFICATION:16] [OHS-9999] [core.c] [host_id: CCNQHA0E] [host_addr: 10.176.32.57] [pid: 13860] [tid: 712] [user: SYSTEM] [VirtualHost: main]  Parent: Received shutdown signal -- Shutting down the server.[2022-06-06T08:16:08.2994+08:00] [OHS] [NOTIFICATION:16] [OHS-9999] [core.c] [host_id: CCNQHA0E] [host_addr: 10.176.32.57] [pid: 14536] [tid: 732] [user: SYSTEM]

I am very new to IFS Cloud technology. I downloaded version 1.15.86 of the IFS Touchapps server installation package from the Cloud.Ifsworld.com/Downloads page and I am trying to test install IFS Touchapps server on a VM in Azure, to connect to an Cloud 21R2 application server in Azure on the same subnet as the Touchapps server. If I open the landing page for the application server from the Touchapps server, and then launch IEE, I am able to login to IFS successfully. When I start the Touchapps server installation and it gets to the screen that asks for an application server, i enter in the exact same URL, including the :48080 at the end of it, but when I try to ping the application server, it comes back with the following error:Also, if I try to run a test connection on the same screen, it comes back with this error:

Hello,I have very strange problem with one user account. I gave this user full access to "Shop order" or any other object, it doesn't matter. When he connects to the apps10 everything is ok and he can run let's say "Shop order" form. But in about 15 minutes application starts giving errors about "API's invalid identifiers" like this one (and of course more):  When I try to reconnect to APPS10, after the first error, I got this error on the "Shop order" form, still cannot run "Shop Order":  I tried to delete temporary directory "c:\Users\%USERNAME%\AppData\Local\Apps\2.0" I also tried to create new profile for the user I tried to create new permission set but nothing worked well.

Hi team,In the (New Service Resource) screen, I was trying to add a resource from the exisiting persons but I can not find my person ID. Any idea how to do the same? I can add it directly but need to go these steps so that I can enable the mobile user. Many thanks for your help. 

Hi All, Is there an option in IFS Cloud (currently working with 21R2) to have a Service report As a Service technician in the Technician Portals (in Aurena). I know there is an option in IFS MWO, so hopefully we can have something similar in the technician portal.Thanks, Robert