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Some events not available in Apps10 UPD15 after upgrading from Apps8

  • July 20, 2022
  • 8 replies
  • 139 views
rayanhimal
Hero (Partner)
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Hi Team,

 

We have upgraded a customer from Apps8 to Apps10 UPD15 and there are some events related to touchapps push notifications missing.

All those missing events are available in IT2 environment which  we created few months back.

We need to check why these events are missing.

We have a doubt, about whether these events get created from a background job/scheduled task. Is there a way to check it? Since the financial report comparison has not been completed, the background jobs are not yet enabled and job_queues remain 0 yet.

We can export and import missing events from IT2 to UR environments. But we need to be clear, about whether these events will be getting created once the background jobs are enabled or not.

Thanks in Advance.

Best Regards,
Rayan

comparison with IT2 and missing events are listed.
Events in IT2 EE client are visible
In UR environments, cannot see those events

 

Best answer by Ibrahim Naazir

Hi @rayanhimal,

Got some assistance from Darshana Athuokorala from the Mobile Framework team. It seems that a background job will run the function Mobile_App_Utilities_API.Create_All_App_Events_(app_name_, app_version_) to create these events.

This background job is run using the Fndmob_Deployment_SYS.Finalize_App_Deployment_ function inside the ServiceEngAppOfflineMetadata.ins/MaintEngAppOfflineMetadata.ins files. 

As job_queues are set to zero this background job will not run and therefore the events are not created.
 

Best Regards, RayanH https://www.linkedin.com/in/rayan-amarasinghe/

8 replies

James Ashmore
Hero (Employee)
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  • James Ashmore
  • Hero (Employee)
  • July 20, 2022

Review the build logs. There are most likely errors in the building of the environment hence why the events are not created

    rayanhimal
    Hero (Partner)
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    • rayanhimal
    • Author
    • Hero (Partner)
    • July 20, 2022

    Hi James,

     

    We did not find any errors regarding these events. No upgrade errors were found and releases and UPD 15 applied without any errors.

    We have tried deleting the ServiceEngApp in IEE and redeployed the ServiceEngAppOfflineMetaData.ins but the events were not created.

    Since this is the Upgrade Rehearsal phase, we did not find any issues in previous iterations.

     

    Best Regards,

    Rayan

     

    Best Regards, RayanH https://www.linkedin.com/in/rayan-amarasinghe/
    James Ashmore
    Hero (Employee)
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    • James Ashmore
    • Hero (Employee)
    • July 20, 2022

    Were there any build errors?

      rayanhimal
      Hero (Partner)
      Forum|alt.badge.img+8
      • rayanhimal
      • Author
      • Hero (Partner)
      • July 20, 2022

      No James, no error on build. This is the same build we used for previous iterations of this upgrade.

      Currently the job_queues set to 0 on this environment and no background jobs are running.

      Best Regards, RayanH https://www.linkedin.com/in/rayan-amarasinghe/
      James Ashmore
      Hero (Employee)
      Forum|alt.badge.img+16
      • James Ashmore
      • Hero (Employee)
      • July 20, 2022

      Odd. suggest you raise a support ticket so 2nd line can look at this to ensure its a single environment issue rather than a defect.

      Cheers

      James

       

        I
        Hero (Employee)
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        • Ibrahim Naazir
        • Hero (Employee)
        • Answer
        • July 21, 2022

        Hi @rayanhimal,

        Got some assistance from Darshana Athuokorala from the Mobile Framework team. It seems that a background job will run the function Mobile_App_Utilities_API.Create_All_App_Events_(app_name_, app_version_) to create these events.

        This background job is run using the Fndmob_Deployment_SYS.Finalize_App_Deployment_ function inside the ServiceEngAppOfflineMetadata.ins/MaintEngAppOfflineMetadata.ins files. 

        As job_queues are set to zero this background job will not run and therefore the events are not created.
         

          rayanhimal
          Hero (Partner)
          Forum|alt.badge.img+8
          • rayanhimal
          • Author
          • Hero (Partner)
          • July 25, 2022

          Thank you @Ibrahim Naazir for your support.

          Hi @rayanhimal,

          Got some assistance from Darshana Athuokorala from the Mobile Framework team. It seems that a background job will run the function Mobile_App_Utilities_API.Create_All_App_Events_(app_name_, app_version_) to create these events.

          This background job is run using the Fndmob_Deployment_SYS.Finalize_App_Deployment_ function inside the ServiceEngAppOfflineMetadata.ins/MaintEngAppOfflineMetadata.ins files. 

          As job_queues are set to zero this background job will not run and therefore the events are not created.
           

           

          Best Regards, RayanH https://www.linkedin.com/in/rayan-amarasinghe/
          rayanhimal
          Hero (Partner)
          Forum|alt.badge.img+8
          • rayanhimal
          • Author
          • Hero (Partner)
          • July 25, 2022

          Odd. suggest you raise a support ticket so 2nd line can look at this to ensure its a single environment issue rather than a defect.

          Cheers

          James

           

          Thanks for your support James

           

          Best Regards, RayanH https://www.linkedin.com/in/rayan-amarasinghe/
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