Skip to main content

 

Hi Team,

 

We have upgraded a customer from Apps8 to Apps10 UPD15 and there are some events related to touchapps push notifications missing.

All those missing events are available in IT2 environment which  we created few months back.

We need to check why these events are missing.

We have a doubt, about whether these events get created from a background job/scheduled task. Is there a way to check it? Since the financial report comparison has not been completed, the background jobs are not yet enabled and job_queues remain 0 yet.

We can export and import missing events from IT2 to UR environments. But we need to be clear, about whether these events will be getting created once the background jobs are enabled or not.

Thanks in Advance.

Best Regards,
Rayan

comparison with IT2 and missing events are listed.
Events in IT2 EE client are visible
In UR environments, cannot see those events

 

Review the build logs. There are most likely errors in the building of the environment hence why the events are not created

Hi James,

 

We did not find any errors regarding these events. No upgrade errors were found and releases and UPD 15 applied without any errors.

We have tried deleting the ServiceEngApp in IEE and redeployed the ServiceEngAppOfflineMetaData.ins but the events were not created.

Since this is the Upgrade Rehearsal phase, we did not find any issues in previous iterations.

 

Best Regards,

Rayan

 

Were there any build errors?

No James, no error on build. This is the same build we used for previous iterations of this upgrade.

Currently the job_queues set to 0 on this environment and no background jobs are running.

Odd. suggest you raise a support ticket so 2nd line can look at this to ensure its a single environment issue rather than a defect.

Cheers

James

 

Hi @rayanhimal,

Got some assistance from Darshana Athuokorala from the Mobile Framework team. It seems that a background job will run the function Mobile_App_Utilities_API.Create_All_App_Events_(app_name_, app_version_) to create these events.

This background job is run using the Fndmob_Deployment_SYS.Finalize_App_Deployment_ function inside the ServiceEngAppOfflineMetadata.ins/MaintEngAppOfflineMetadata.ins files. 

As job_queues are set to zero this background job will not run and therefore the events are not created.
 

Thank you @Ibrahim Naazir for your support.

Hi @rayanhimal,

Got some assistance from Darshana Athuokorala from the Mobile Framework team. It seems that a background job will run the function Mobile_App_Utilities_API.Create_All_App_Events_(app_name_, app_version_) to create these events.

This background job is run using the Fndmob_Deployment_SYS.Finalize_App_Deployment_ function inside the ServiceEngAppOfflineMetadata.ins/MaintEngAppOfflineMetadata.ins files. 

As job_queues are set to zero this background job will not run and therefore the events are not created.
 

 

Odd. suggest you raise a support ticket so 2nd line can look at this to ensure its a single environment issue rather than a defect.

Cheers

James

 

Thanks for your support James

 

Reply


Terms & ConditionsCookie settings