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Hi All,

Does anybody know why the device Motorola g is not the camera button while you try to add media on a work task?

The model is Moto g(30) or (9)

It only enables the galery option.

 

I’m using IFS MWO maintenance 10, APPs 10 UPD14.

 

I already gave permission to camera in apps information.

Already cleaned the cache of app and camera system.

Also reset the device.

 

Testing with samsung for example it works well.

 

It’s strange because if I use mWorkOrder app or the old demo apps, the camera works well with them. See print.

 

Tks for help

 

Missing the camera button.

 

Camera allowed.

 

Demo app in the same device.

 

What is the android version running on the motorola device?

Cheers

James

What is the android version running on the motorola device?

Cheers

James

Hi @James Ashmore, Android 11.

Everything is updated, also the camera.

Hi @lopespetro  Can you see camera button when you run windows app or ios app on the same env with same user?

Hi @Bandula , Yes. it works fine with same user, and also in another android device

Just the maintenggapp and serviceapp not working.

Hi @lopespetro,

I checked with client team and we have Android checks for camera detection on rear camera. So it seems fail for Motorola phone.

So this need to be checked further. Would you be able to raise a LCS case ?

 

Hi @lopespetro,

I checked with client team and we have Android checks for camera detection on rear camera. So it seems fail for Motorola phone.

So this need to be checked further. Would you be able to raise a LCS case ?

 

Hi @Bandula , tks for feedback. I’ve already opened a case and going to ask the local support urgency for sending you guys.

I’m leaving the topic open till we get an answer OK.

Tks a lot.

Br.

Lopes

Make sure to attach client log file to the case

Make sure to attach client log file to the case

Great. Did that.

Tks a lot

Br.

Lopes

Hi @Bandula ,  According to local support, they say that GSO does not have a motorola phone so not possible to analise this possible app bug.

Could you or someone help please?

Tks a lot.

Br.

Lopes

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