Service (Touch Apps, MWO, MRO)

This will include the questions related to Touch Apps, Mobile Work Order, Maintenance, and Repair & Overhaul (MRO).

  • 1,715 Topics
  • 5,804 Replies

1715 Topics

R
Do Gooder
RobWDo Gooder
asked in Service (Touch Apps, MWO, MRO)

Doc Man - Demos/Overviews

Hi,I have started work with a client who uses IFS but has not leveraged the benefits of some of the key modules. They need to introduce a system of document management that provides more conformity in terms of access, creation, authorisation, release and version control etc. Document Manager would appear an ideal solution but they only seem to use it as a repository at the moment for parts of the business.Is there in the community any resources in terms of video/demos/overview docs that I can access while we try to track down a UK reference site to gain some furtherinsight? ThanksRob

2
R
Do Gooder
2 years ago
M
Sidekick (Customer)
MartinFSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Mobile Surveys

Is there anyway to remove the ‘Continue’ button that appears on mobile survey statements?  We have many statements in a row (too much text for one statement) and dont want to have to click ‘Continue’ on each one.  In FSM5.7 you didnt need to do this, they all just appeared at once.

2
S
Hero (Employee)
2 years ago
T
Do Gooder (Customer)
TSQTINAMCFDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Email contact on Request when Purchase orders released

Hi,We currently have a setting where the supplier invoices are sent automatically, i’m looking to add the to automatically email if a contact is added onto the request_contact to auto send along with the supplier. is this possible?? we currently have a substitution map set up to send the from the place contact   

3
T
Do Gooder (Customer)
2 years ago
Dakshinie Wickramasinghe
Hero (Employee)
Dakshinie WickramasingheHero (Employee)
asked in Service (Touch Apps, MWO, MRO)

mwo Failed Transactions

What system privileges are required to process/resend mwo failed transactions from IEE application?

3
N
Do Gooder (Partner)
2 years ago
WSHAH
Do Gooder (Customer)
WSHAHDo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Document Management file size for word and mp4 document

Dear All,I am working on same kind of requirement to restrict a word document 1 MB, before Check-in in document management and I need your help on it.I also find this Macro on community but not working might be some configuration issue.Public Sub SizeCheck ()  Const maxFileSize = 1024  strFile = ClientScriptValues.Item('WORD').Value  Set objFSO = CreateObject("Scripting.FileSystemObject")  Set objFile = objFSO.GetFile(strFile)  If objFile.Size > maxFileSize Then    Err.Raise 1000, "File size check", "File is larger (" & objFile.Size & ") than the maximum specified file size (" & maxFileSize & "). Try again and select a smaller file."  End IfEnd Sub  Regards

20
Mathias Dahl
Superhero (Employee)
2 years ago
E
Hero (Employee)
Erin McQuestionHero (Employee)
asked in Service (Touch Apps, MWO, MRO)

Visibility of PSO License Key Expiration

Is there anywhere within the PSO Application where the expiration date of the PSO License Key can be seen and verified?  (Ref. LCSCase ID G2270971)

1
Minindu Somaratne
Hero (Employee)
2 years ago
D
Sidekick (Partner)
DominikaM
asked in Service (Touch Apps, MWO, MRO)

Custom Notification in Notify Me

Hello,  I need to create a custom notification in the Notify Me 10 . Can I get an example of such a custom from you?  I struggle with the example from the documentation - but I don't get any data.  

1
Subash Perera
Hero (Employee)
2 years ago
AndreasIsengaard
Sidekick (Partner)
AndreasIsengaardSidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)

Best practice on streaming documents in and out of IFS Applications using projections

Hey all, is there any known best practice in how one should check in / out documents via projections in regards of integrations and automation?E.g. scenario might be:1. Read file using Power Automate or Logic Apps2. Run some logic against IFS e.g. verify that a work order exist or similar.3. Create new document or new revision (with a potential view copy).4. Stream the document into IFS Applications (NOT using the AccessProvider but via projections or similar e.g. Aurena agent).5. Run some additional logic.Preferably with rollback if possible e.g. if step 5 fails, we need to rollback the entire thing.Any help, input, examples would be much appreciated.

2
AndreasIsengaard
Sidekick (Partner)
2 years ago
T
Sidekick (Partner)
TatRajatMSidekick (Partner)
asked in Service (Touch Apps, MWO, MRO)

TaskAttachmentAdd not allowing to add values in user_def fields

From the debrif work flow when I goto attachment screen and clicking on add attachment icon its takes me to the TaskAttachmentAdd screen where I could see the description and type of attachment along with the attachment.  When I click on save it saves the attachment. But in that same screen TaskAttachmentAdd  where I can add the description and type I enabled user_def1 from task_attachment table. I put some value in description and value in user_def1 and saved the description saved with the attachment but user_def1 is still Null.Can anybody tell this what is the appropriate way to add one more column like user_def1 and save to task_attachment table

1
Kasun Manuranga
Superhero (Employee)
2 years ago
G
Do Gooder (Customer)
GerryADo Gooder (Customer)
asked in Service (Touch Apps, MWO, MRO)

Active Work order search Link for reports

Hi, I am trying to create a link for a report that automatically links to IFS and opens any active work orders for the area/equipment that i select.I have tried brining up the search on IFS and emailing a link to myself but that only links the work orders on screen at the time. I don't do script so I have no idea how to adjust this so it searches for all active work orders whether new or existing.I have tried using the address bar at the top of the screen, hyperlinking and a cut and paste but to no avail.

1
Mathias Dahl
Superhero (Employee)
2 years ago
Minindu Somaratne
Hero (Employee)
Minindu SomaratneHero (Employee)
asked in Service (Touch Apps, MWO, MRO)

Planned Work Order Return from MWO

Dear Experts!Would like to double check if it’s possible to complete a planned WO return from MWO?  Thanks!

5
skullk
Hero (Employee)
2 years ago
T
Do Gooder (Partner)
tatRojalDDo Gooder (Partner)
asked in Service (Touch Apps, MWO, MRO)

How to call integration from search button

Please help.Requirement: On clicking search button in a stock page , stock details will be fetched from a third party system through integration. How do I call the outbound integration on search click button?

3
Mathias Dahl
Superhero (Employee)
2 years ago
MarianneLykkeMadsen
Sidekick (Customer)
MarianneLykkeMadsenSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

IFS 10 - How to get the attached document on BO line visible on CO line?

HiIFS10 - I have attached some documents on a BO line ( Business Opportunity Line) afterwards I have WON the BO and placed the BO to order. What do I need to setup in order to be able to see the attachment on the CO line ? ( Customer Order Line)    Br,Marianne

3
Mathias Dahl
Superhero (Employee)
2 years ago
S
Do Gooder
SinghanujDo Gooder
asked in Service (Touch Apps, MWO, MRO)

Crystal Report throwing error "Invalid argument Provided"

Hello Dears,One of my colleague is facing issue with crystal report .Whenever he execute crystal report, get the below error.Any suggestion to resolve this ?Thank you. 

5
ChanakaAmarasekara
Hero (Employee)
2 years ago
M
Sidekick (Employee)
MarkoSidekick (Employee)
asked in Service (Touch Apps, MWO, MRO)

Place notes not editable on WebClient

Hi allHas anyone else faced the issue that the notes on the WebClient Place screen after an updated text show [object Object]? Furthermore the note type is missing.A save attempt after modification will not save the changes.Before Update, Note type is emptyBefore clicking “OK”After clicking “OK”Looking forward for your answers.Best regards:Marko

9
M
Sidekick (Employee)
2 years ago
S
Do Gooder (Employee)
SASIUSDo Gooder (Employee)
asked in Service (Touch Apps, MWO, MRO)

CRM companion 10 - SSO login

The CRM Companion on Apps10 Able to login successfully using Database Authentication but the SSO authentication (MFA) is not working.Do we have any idea if MFA will be enabled for CRM Companion 10 in future or Are there any plans for IFS Aurena (Native) CRM Companion?

2
S
Do Gooder (Employee)
2 years ago
T
Sidekick
TatKhandMSidekick
asked in Service (Touch Apps, MWO, MRO)

In PSO ,TomTom key need to be provided in which Application Parameter

Dears.In PSO ,TomTom key need to be provided in which Application Parameter?Need your support  

1
S
Superhero (Employee)
2 years ago
Mithila Rathnayake
Hero (Employee)
Mithila RathnayakeHero (Employee)
asked in Service (Touch Apps, MWO, MRO)

Where can I find Executed by signature on IEE client App10

Hi,On Technician Portals > Report In we v=can enter a Executed Signed By & the Executed Signature. Where can I see this “Executed Signature” in IEE client.Thanks

2
A
Superhero (Employee)
2 years ago
A
Sidekick
AsterixSidekick
asked in Service (Touch Apps, MWO, MRO)

How to get list of request generated in a particular Day - Webclient

As a manager, it would be required to see the list of requests raised on yesterday or any particular date from webclient. How to get that?

4
N
Superhero (Employee)
2 years ago
M
Sidekick (Customer)
MatthewSidekick (Customer)
posted in Service (Touch Apps, MWO, MRO)

CSS Postings

Hi,Is anyone else using CSS postings. We are using for WIP accounting and not having a smooth run of things. Would be interested in hearing others experiences. Thanks, Matthew

2
Thommy
Hero (Employee)
2 years ago
T
Sidekick (Customer)
Thomas WidmoserSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Real time sync rule not sending new data or after change

Dear all,we are using the following sync rule for sending some data to mobile Ownership Query:<hierarchy_select> <primary_table>c_task_assignment_view</primary_table> <from>  <table>c_task_assignment_view</table> </from> <attrs>  <attr>c_task_assignment_view.person_id</attr> </attrs> <where>  <data_constraint>   <constraint>    <left_operand>c_task_assignment_view.task_id</left_operand>    <operator>eq</operator>    <right_operand>{task_id}</right_operand>   </constraint>  </data_constraint> </where></hierarchy_select> Initial Query:<hierarchy_select return_only_requested_attrs="true" max_rows='50000'> <primary_table>c_wbs_task_view</primary_table> <from>  <table>c_wbs_task_view</table> </from> <attrs>  <attr>c_wbs_task_view.*</attr> </attrs></hierarchy_select> Related Quer

6
AdrianEgley
Hero (Customer)
2 years ago
MarianneLykkeMadsen
Sidekick (Customer)
MarianneLykkeMadsenSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

IFS 10 - automatic recognitizion of document class while dropping files in IFS

Hi Is it somehow possible to simplify this proces of dropping files into IFS ?The users in my team asks if possible for IFS to automatically recognize the document class, while dropping files in IFS ?Any knowlegde or experience of such thing  - anybody ? Br,Marianne

3
Mathias Dahl
Superhero (Employee)
2 years ago
M
Sidekick (Customer)
MartinFSidekick (Customer)
asked in Service (Touch Apps, MWO, MRO)

Saving records with custom lookup lists

We have used the UI designer to override a Global_Code lookup list for field PROJECT.APPROVAL_STATUS.  However, it will not let us save those values that do not also exist in the default Global_Code list.  Am i missing something? I have tried setting it up in the Custom Metadata, but to no avail.

5
Saranga Amaraweera
Superhero
2 years ago
J
Do Gooder (Customer)
JenniferKablan
asked in Service (Touch Apps, MWO, MRO)

Import / Export - for all users

Hi all, We have a request from the business to be able to EXPORT many tables / search results. The issue we are running into is that if you give EXPORT access then you have to give IMPORT access also.   We do not have to give everyone IMPORT.  Is there a way to give most users the EXPORT ability but not IMPORT?

9
R
Do Gooder (Customer)
2 years ago
M
Hero (Partner)
malik.sallyHero (Partner)
asked in Service (Touch Apps, MWO, MRO)

Presenting Survey Answers on mWO Maintenance 10

Has anyone of you come with the above required?I would really appreciate any ideas thrown here, to get the survey answers visible on the mobile device.Background: Customer is using Apps 10 Upd 8. Data needs to be viewed Offline due to poor network in regional sites. MWO Maintenance 10 is used by technicians.Work Tasks are dispatched to service technicians, who fill out a survey. Data is capture in regards to the work location they are in (these work locations are defined as Equipment Object). The data captured in the survey is Equipment Object. Hereafter this data needs to be presented against the Equipment Object so future Work Tasks dispatched for other Service Technicians for the above Equipment Object shows the survey results.Ex: Tech 1 receives Work Task and goes to a Street (Equipment Object of the Work Task) and identifies several information in regards to the Street. This information is fed in to the system as a survey (15 questions with drop downs, and multi select answers etc

3
M
Hero (Partner)
2 years ago

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