Service (Touch Apps, MWO, MRO)

jtobinSidekick (Customer)

Does the IFS Health & Safety module have a mobile app feature?

Hello: Does anyone know if there is a Mobile App (mobility) feature with using the IFS Health & Safety Module with Apps. 10 or IFS Cloud? Thank you,Joann

1712

2 years ago

DougDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Install apps to Touch App server

Hello all! I’ve recently taken over as admin of our IFS system, and have been tasked with getting the TouchApps working. We already have some installed to the system from a couple of years ago, and I’d like to get the rest of the them but i keep running into a brick wall.I’ve found a lot of the documentation provided by IFS and by the team that installed the TAP server and connected it, but i seem to be missing where to find the rest of the apps zip files to get the required .dll I’ve looked on the different servers, but can only find the zip files for the apps that are already installed. I’ve opened a support ticket and am in the que, but any additional assistance would be appreciated. Thank you!Doug

3187

2 years ago

KKSloane

asked in Service (Touch Apps, MWO, MRO)

TouchApps Installation Issues, Apps9

The TouchApps server itself is set up and works for other instances. I’m deploying it for another instance.First, I ran the “PrepareTAS.sql” job. It ran with no errors. I checked that the user accounts and table spaces were set up.Then, I ran the “IFS Touch Apps Server Installation Package 1.15.1.672”. I check along the way to ensure that every connection works and that App Server can be pinged.It errors out at the Install step. This is the error in the log.CREATE TABLE "APP_SERVER_SESSION_TAB"("CLOUD_INSTALLATION_ID" NVARCHAR2(100) NOT NULL,"BASE_URL" NVARCHAR2(100) NULL,"AUTH_TOKEN" NVARCHAR2(50) NULL,"STARTED_UTC" TIMESTAMP NULL,"STARTING_UTC" TIMESTAMP NOT NULL) <Oracle.ManagedDataAccess.Client.OracleException><Message>ORA-01031: insufficient privileges</Message></Oracle.ManagedDataAccess.Client.OracleException> DateTime=2021-12-23T14:09:20.9374551Z If I log directly into the database via SQL Developer as IFSTAS, it allows me to create the table in the I

1846

2 years ago

Thilini KumarasingheSuperhero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Error when importing Document via REST API with Chinese characters in document title

Test scenario provided by customer: 1. Create Document Number POST https://sbm-dev.ifsworld.com/int/ifsapplications/projection/v1/CreateAndImportDocument.svc/CreateDocumentBODY:{"DocClass": "2000","DocNo": "MAWOUK-CHI-TEST002","Title": "P3+SS-G040200001+D版+管理体系手册【三体系】","BookingList": "null","Id1": "null","Id2": "null","CreateFileRef": "YES","DocRev": "R1","DocSheet": "1"} 2. Upload a file and link it to a document revisionPATCH https://sbm-dev.ifsworld.com/int/ifsapplications/projection/v1/CreateAndImportDocument.svc/EdmFileSet(DocClass='2000',DocNo='MAWOUK-CHI-TEST001',DocSheet='1',DocRev='R1',DocType='ORIGINAL',FileNo=1)/FileDataHEADERS to add to request:Content-Type: application/octet-streamIf-Match: *X-IFS-Content-Disposition: filename=UDMrU1MtRzA0MDIwMDAwMStE54mIK+euoeeQhuS9k+ezu+aJi+WGjOOAkOS4ieS9k+ezu+OAkS5wZGY= BODY:Binary, file to upload data from (P3+SS-G040200001+D版+管理体系手册【三体系.pdf) attached to this case. { "error": { "code": "UNEXPECTED", "message": "Unexp

93615

3 years ago

Nimesh KasunHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

What is the new API name in Apps10 for mobmgr_work_order_api of Apps8

Hi community, Does anyone know the what should be the API in App 10 for the following App 8 API:Apps 8:Module: mmaint API: mobmgr_work_order_api In App 10:Module: mmaint = mwo?API: mobmgr_work_order_api = ? Appreciate any support.Regards,Nimesh

733

3 years ago

flelorenwDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Touch App Server - No Certificate registered for System ID

Hi, does anyone ever seen the following error message? We have connected the Certificate in the Bindings.As a Local Admin the Login is possible.Also the Login via the openid connect provider is working but after that this error message is coming. Best RegardsLorenz

1221

3 years ago

Ann DegroatHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Map feature gives an http error in the Web Client

When using the map button on the schedule board screen in the webclient, error code populates the screen, "http failure response"What would cause this http error?

2518

3 years ago

MarcSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Remote Assistance no sound on Android (11) device

I have the lastest MWO app (28 oct 2021) and use it with IFS Cloud 21R1.I can make calls and hear the ringing sound on the mobile device but I cannot hear the person in the backoffice. The other way round, the person in the office can hear the mobile engineer.Is this expected behavior or should there be sound (which I expect when I look at the Cimcorp demo video).Does anyone have any suggestions besides checking if all volume controls are on ;-)

705

3 years ago

eqbstalSuperhero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Where is mWO field derieved from

We use the expense functionality per mWO task. No problem to add a new expense. During the adding we see the description of the category correctly.However when accepting the expense we return to the overview of earlier raised expenses and only the category code is shown.Looking at the page designer I see the following:At (1) we see the cost category and either (2) or (3) contain CostCategoryRef.DescriptionCan someone share some light where CostCategoryRef.Description is coming from, so I can find out if there is something missing (in this case the description of the category). I would expect something like ‘400 - External Cost’I do see the ‘400 - External Cost’ while preparing a new expense line

603

3 years ago

eqbstalSuperhero (Partner)

asked in Service (Touch Apps, MWO, MRO)

How to include cost category description

When I enter a cost category against an expense in mWO I see the following:After I save it, the list of entered expenses is shown:Odd in this screen, the cost category is shown, but not the description of the category.I've tried to use a custom field (for LU JtTaskTransaction) to get the description in place, but for a reason unclear to me this is not shown. I have to sync and initialize to make the description in the list shown.As per definition inistialization is bad as this will clear any waiting transactions in the local database on the mobile solution, iPad in my case. Anyone an idea what could be a solution?@IFS: would be great if the description is shown together with category code (such as customer number and name in other places of the app).

630

3 years ago

djayHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO - App10 - Edit Document Attached in App side

Hi Community, Our customer has requirement to Edit the attached document to WO or WO steps in the mobile App side. We are using version App10. Is there an option here or coming in future versions. Thanks and regards,DJ

642

3 years ago

djayHero (Customer)

asked in Service (Touch Apps, MWO, MRO)

MWO - APP10 - Edit, Resize, Rotate pictures taken from take picture option

Hi Community,Our customer has requirement to edit, resize, rotate the picture attachment once we use the attachment option take photo. Is this possible in the APP10 or any setting we need to do. Or is this coming in the future versions of the app? Thanks and regards,Thilina

732

3 years ago

woprhoweSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

TouchApps server 'breaks' after IIS restart of "IFS TouchApps" web site

If we happen to need to restart the IIS web site for our TouchApps server, then TouchApps no longer works (503 error when loading customer portal page)

721

3 years ago

Xavier FernandoSuperhero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Customer order status from WO

Hi Team,Is there any specific parameter that controls Customer order status ( Whether stopped at Planned or get released) when an order is created from invoice preview?( Order Type is already set to automatic processing )

2814

3 years ago

ChankaWimalasooriyaDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

IFS Aurena Scan it 10 Invalid redirect URL

When trying to login from Aurena Scan it 10 the following was shown : Reference : IDP-fu9S0W23xyg4 Code : IDP_PROTOCOL_FLAW Message : Request failed to fulfil protocol requirements Information : Invalid redirect URL After the investigating the Issus i found the customer’s middleware server console didn't have the redirect URI ifs-ifsaurenascanit10://auth configuration added . But after adding the configuration the issue still hasn't been solved Can anyone please advise?

4721

3 years ago

roslinepeterDo Gooder

asked in Service (Touch Apps, MWO, MRO)

Microsoft Office error

while accessing Microsoft Office applications on my Windows pc 0x00000020 , I’m getting some kind of error code or error message , I have tried few online repair to get rid of this issues but not getting any true result. While accessing Microsoft Office applications like Word, Outlook, Excel and PowerPoint I’m facing this issue with my computer and laptop.

551

3 years ago

TatRajatMSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

Client Script to save Technician signature

In the Summary screen(DebriefSignature) there is a “Tick mark button” . Once we click on it, it asks to complete the task YES or NO as pop up. I want a validation on it and don’t want this pop up to come up. But in Mobile we have options to add ‘BUTTON_SAVE’, ‘BUTTON_ADD’, ‘BUTTON_NEXT.’ I added the BUTTON_NEXT and put a validation on it(Event Type : Override). As I don’t want the pop up to come up so I chooses the Event Type : Override instead of Validation . I checked the “Tick mark button” is working as per the client script tagged to the BUTTON_NEXT. But one thing I observed the technician signature is not getting added once I click on “Tick mark button”. It is getting added once I make the Event Type : validation. But in validation I am getting POP up which is not required. Can any one help me in this what is script written behind “Tick mark button” . So that I can add this in my script to get it validate as well as I can save the tech signature.

1622

3 years ago

SWINDEDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Automatic Task Synchronisation

Hi Community, at a Customer we discovered the problem that tasks assigned to a ressource and send to mobile are not synchronized anymore. We discovered in the debugger that two values are NULL in the transaction, but we could not find out why. The funny part is, that the work tasks are transmitted to the device after re-initialization. Happy for any ideas and solution attempts. Client: Apps10/AurenaApp: Service10 BR Sven

2057

3 years ago

AwijeDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Mobile user cannot see part/Material in "My Stock" n MWO app

We are working in APP 10 IFS MWO Service App with Transport tasks and encountered an issue where mobile user cannot see part/Material in "My Stock" in MWO app when a transport task is performed from warehouse to warehouse. The user has quantities available, and it did not show up in " My Stock" in MWO app and the user is unable to see material when he is doing a Material Requisition.

3162

3 years ago

Hatim AlmalkiDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

NotifyMe Document

We developed IFS ERP modules and looking for NotifyMe application to be installed and utilized in our organization. I’m looking for a development & configuration documents to implement the solution. Cheers. Hatim.

1906

3 years ago

Sahan UdanaSuperhero (Employee)

posted in Service (Touch Apps, MWO, MRO)

How to get profiler report via debug console

Hi All, This is on how to get a profiler report via the IEE debug console. You need plsql developer to view this report. First go to the system parameters and Check the Profiling is allowed. If not set to 'ON'. Restart the IEE. Enable the debug console. Go to tools --> Advance --> Profile Server Invoke. In the comment section give any value. (This is useful when finding the report) Start the session and do the steps in IEE (which you want to measure the performance bottleneck). After steps done press stop in debug console. Now log into the plsql developer. Open a new test window. Go to the profiler tab you will see the profiler report on the name given in comment field. Cheers!!!!

7697

3 years ago

TiePriteKDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Maintenance Posting Analysis

Hi, I would like to know why is it important to timely clear error messages from Maintenance Posting Analysis. What impact does it have if we dont do it timely.

6094

3 years ago

NeelaGDo Gooder

asked in Service (Touch Apps, MWO, MRO)

IFS MWO Service 10: Dashboard

In the MWO Dashboard normally the count of records exist displays. But for some elements this no is not displayed at first but appears later after around 12+ seconds. 12 seconds laterHow can we identify the reason behind this? Is there a way to optimize this? Thanks in advance./Neela

1924

3 years ago

Nimesh KasunHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Compatible Android versions - Sales Companion - App8 SP1 F1 SP2

Hi community,App 8 SP1 F1 SP2 App: sales_companion_2.1.2_versioncode_19.apk Does anyone know the compatible Android versions with this app and version? Thanks.

561

3 years ago

HAHEDESidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

IFS Apps 10, IFS MWO Service 10: Return Material - Restricted amount of Parts and Serial Numbers

The business case is the following:The technician wants to return a serialized part (old part: Parts No is known in the server, Serial No is unknown in the server) in the mWO. The part was never available on his assigned stock (warehouse) and the serial number is unknown by IFS.Situation in mWO:If I open the dropdown of field Part No, I only get a restricted list of parts. In field Serial No it is not possible to add SN which is unknown as a Part Serial. The mentioned functionality is available in IEE.Does anybody has an idea how to handle this in mWo: select all inventory parts and enter a Serial Number which is unknown by IFS, same functionality as in IEE or AurenaThanks in advance

2585

3 years ago

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Service (Touch Apps, MWO, MRO)

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