Service (Touch Apps, MWO, MRO)

Hi, Since IFS Cloud will be the new service management application instead of IFS FSM, what mobile application will be used by user for service management? will it be IFS MWO Service? if so how can I activate the mobile device and where and the endpoint can be found in IFS Cloud.

Has anyone seen this error code?Metadata not found.   

Need to implement below business flow in IFS Cloud.please suggest best module to use Case --> WorkOrder -> FSE Assignment --> FSE Mobilization --> Time and Expense Entry --> Daily Work Entry --> FSE Ticket. We only want to track FSE work and their time/work/expense and that too daily.There are 2 modules in FSMService Management and Service in IFS Cloud, please suggest which module to use.

Is there a possibility to export Work Order Planning Gantt to MS Project?

HiWe have a couple of employees who are getting this error message when they go to their personal portal in Apps8:Object 'ifs.fnd.asp.ASPPortalContext' (page 'ifs.timrew.portlets.AbsenceRequestEmployee')is not in DEFINED state!Can anyone shed any light on what the cause is? I thought it may have been profile related but others on the same base profile can access the portal with no issue. Thanks,Hayley

We have maintenance work orders created with no operations or allocations. When they are transferred to MWO to a pool, the work orders are showing in the mobile app as allocated . How/why does that happen? IFS Apps 9 

Is it possible to get a list of standard lobbies available in IFS EE ?

Can someone explain this Server Application Error when trying to expire a service contract line.  FYI this contract has no PM Actions linked to it. “PMs NO are not updated due to that alpha numeric revision no is used on the PM” Below is a snippet from the Logs: Application - CMD(1): Execute ServiceLineGeneralInfoGroup_ExpiryDate_validateCommand for 1 record(s).Application - CMD(1): if({"expression":{"and":[{"!=":[{"var":"record.DateFrom"},null]},{"!=":[{"var":"record.ExpiryDate"},null]},{">":[{"var":"record.DateFrom"},{"var":"record.ExpiryDate"}]}]}})Application - CMD(1): > "FALSE"Application - CMD(1): Done ServiceLineGeneralInfoGroup_ExpiryDate_validateCommand.Application - PATCH: [object Object]Application - PNNOUPDATEALPHAREV - (Server Application Error): PMs NO are not updated due to that alpha numeric revision no is used on the PM. Database error occurred. Contact administrator. undefined

Is it possible to enable rich text markup for text fields in Cloud? The request is specifically to enable it for the Work Description field on Task Cards in MRO, but it would be nice to have the functionality to enable it for multiple text fields.

We have a Failed Transaction from MWO Service App for ‘ObjVersion Attribute has no value’ Does anyone know what causes it and how to resolve it?Thanks,  

Hi Community,A MWO app user cancelled a "Work Order" and received the below failed transactions. The affected user is wondering why the failed transaction when a Work Order is cancelled? and the meaning of the failed transactions? because the failed transactions does not really explain much.  Failed Transaction;ObjVersion attribute has no valueMany thanks for your contribution. Mesh  

HiIs anybody having experience with Time Registration using Service Management and Time Registration on Work Orders?I would like to know more on how to handle it.A major issue is how to handle it when somebody in Denmark works on a Work Order connected to a projected in another country. In such cases hours are registered in other countries despite they actually belong in Denmark. How do you handle this?  

We have created a test server and installed Oracle and IFS.     When opening the link to go into IFS we are receiving a Security Error:   Your connection is not secure. The certificate ‘xxx.xxx.foil.local’ could not be validated.  To protect your information from being stolen IFS Enterprise Explorer has not connected to the server.   Log in anyway?   Yes (Unsafe) / No   Can you please advise.

Is there a possibility to add employees to a maintenance survey when specific “employees” need to be allowed access and together work tasks in status “Work start” as parameters in mobile eforms? This is in APP10 environment . Thank you

Hi all, we want to use the complementary parts in the Work orders. Is this possible? Many thanks in advance.Bayda

Dear all, Let’s say, I start an assignment in MWO when I am in Montreal, then I take the plane and I go to Vancouver where I run again MWO and continue with my assignment.Everytime an update is done on my assignment via MWO, what is the time recorded in IFS Cloud?Of course, for time spent, I use the Actual Start and Actual Finish which are manually entered. But wwhat about the time automatically recorded in IFS cloud?The time where I am currently (Vancouver)? or the Server time (Montreal)? Thank you

Hi,I would like hat my MONTHLY FEE and all my EXTRAS FEES, been in ONE invoice. I don’t want to finish my month with 7-8 invoices by customers.The way my configuration is right now, it generates ONE invoice for each EXTRA FEE, plus a ONE invoice for the MONTHLY.Can any one have this configuration done?

In the mobile app, in time picker (time clock), the time interval is set to 1 minute. However, since our customer is only need to report time in 15 mins time intervals, we would like to have the ability to have it configurable/modifiable. However, with the current framework, we are unable to do that modification/configuration. Could you please let us know if this identified as a requirement for future developments.  

During a recent move of the MWS to a new server I encountered an error.Invalid password on the document repository for APPS9 UD17.D:\ifs\extsvr\<instance>\repository\ifsdoc\install.xml:1098: INVALID_CREDENTIALS: Invalid username or passwordWhere do I go to look or which account is associated with the Document Repository?I am also having issues keeping the IFS Connect services running,  Any suggestions to fix is truly appreciated.

Hi,a customer has the following issue,The customer’s App9 Test Environment MWO does not initialize. when checked there are no out messages created. and the following error is in TAS Logs,I    10/12/2022 11:21:15 AM    <Ifs.Cloud.Client.Exceptions.CloudException><Message>ORA-06550: line 3, column 35: PLS-00302: component 'CLEAR_SYNC_DATA_' must be declared    Failed executing statement (ORA-06550: line 3, column 35: PLS-00302: component 'CLEAR_SYNC_DATA_' must be declared ORA-06550: line 3, column 2: PL/SQL: Statement ignored)</Message></Ifs.Cloud.Client.Exceptions.CloudException> Bit of Background on the issue,They are having this issue after a downgrade of TAS server due to an issue with a patch. even after they removed the patch and downgraded the TAS to the working version, Mobile Initialization still does not work. Any and All ideas are welcome.Thanks in Advance.   

Can anyone help with below queries on MWO solution,• For the MWO Android app, Is there any guidance/docuemntation for the Microsoft Intune platform?• Is there guidance/docuemntation for deploying application settings via JSON configuration to pre-populate settings/the Server URL value in MWO app? Regards,Dasun

Hi, In 22R1 and 22R2, calendar view has been implemented in mobile. Please let me know if below are possible. We can see the assignments on the calendar, breaks and the misc. allocations (Ex:vacation days) reported from mobile. If they report vacation on mobile will it be synchronized to HR module and vise versa? Is it possible to see the public holiday calendar (This needs to be defined per site) in mobile calendar? Thank you!

What causes the error “Error when synchronizing entity MobileUserInfo: ORA-29024: Certificate validation failure” in the touch apps Logs?

Hi,Is there a way to enable an advanced search functionality in IFS Cloud MWO app? As an example, to filter the completed time records in the Completed Time tile according to a date range?We can see that the only available search is the framework generated Search box. Any workaround for this? 

HiCan anyone confirm the Touch Apps to use for iOS when using Touch Apps on-premise? thanks Graeme