Service (Touch Apps, MWO, MRO)

Hi guys. Hopefully an easy yes or no.  I’m currently using MWO on android with user name password & server url etc. I can’t find the correct app (if it exists?) for ios? Ones I’ve downloaded come with no option for username password & url.  So…. can someone point me In the right direction at all?  c 

We are using IFS 9.Some of the sync tables for MWO use a combination of user/installed app/device as a unique identifier for sync transactions/data. We wanted to understand what happens if the following information changes before the transactions/data are synced …The user’s install app version changes The user’s device is disabled and a new active device is createdExampleA user has failed transactions, out messages, and push queue records associated with app version 3.17 and device 123. These transactions/messages have not synced yet.The active MWO app version changes from 3.17 to 3.18 The user device 123 is disabled. Device 456 is created and is the only “active” device for the user.What happens to the transactions/data and out messages associated with app ver 3.17 and device 123? Will they still sync?

How do we check the “Allow Multiple Devices” box for Touch Apps MWO applications? We are using IFS 9.  

We are stuck on IFS Apps 8 while we consider our options to upgrade. We rely on Mobile Work Order for our service engineers and they currently have to run old devices using Android 8 though we have found some work OK with Android 9. Neither of these are going to be an option soon as we can’t buy devices with these old OS. Does anyone have a workaround for this?I know the IFS cloud will also be deprecated soon but we are running our own in house Touch App Server so hopefully that at least will buy us some time in that respect. 

We are using IFS 9.What is the purpose of the test initialization function for mobile users? Is the user’s data actually synced?

Have a WO (not linked to a Contract) where only some lines are EAM, the rest, posted. Any ideas? Plus, what does EAM stand for, in IFS speak? Many thanks/ash

The customer is Not getting "Request Aborted" when a foreground process exceeds the 30 minute statement execution limit.  When IFS tries to connect to the customer environment using the iFS VPN and trigger off the same job , the error is generated.  The application is freezing on the customer end as the error message is not being populated. Any possibility that the customer VPN is blocking the handshake sent by the application? Are there any other possibilities on why the “Request Aborted”  message won’t get populated on the customer end.  Are specific logs that can be used to determine the root cause.

Hi,Customer is in the process of setting up Touch Apps in order to enable Mobile Work Order.When using Database authentication, the deployment and activation of MWO was successful by logging in with the ifsapp account.  But customer is now using Azure AD authentication and when he wants to manage his TouchApps installation, he is redirected to the Office 365 login screen. As a result, it is no longer possible to use the ifsapp account. Is it normal ?Do you know the URL redirects on the Office 365 side and the IFS app so that Azure AD authentication can be turn off for Touch Apps management?Or should we set up an admin user account that can log in via Azure AD authentication? What permission sets should be assigned to it? Below is the configuration of the external redirect URIs on the server : Is anyone able to point me in the right direction ?I’m very new to setting up Azure AD authentication.Customer is using IFS Applications 10 UPD12. Thanks and regards.

Nevermind, I was looking at the wrong customer - Customer and Contract is not set up on the same currency...

All, I managed to have the project allocation in the resource monitoring gantt. Now I see that there is limited information in the pop up on the project. Can we configure the information on this pop up?Please not that this project allocation is only showing when the allocated hours is 100 % within the time interval. There is a case ‘CS0081053 ‘ created for this, hopefully also the project allocated hours less then 100% will be shown.  See also topic for more information 

Hi All.Could someone help how may I use the latitude and longitude in object map positions or location?My need is that the mobile user can see the object location like (click in the link and direct to googlemaps or another map app) and also as he receives a worktask and see the direction based on the object location or map position.tried to use both but no success.Map position is with the error bellow, and putting the latitude and longitude in address 1, there is no link to click and navegate.also tried to copy a shared googlemap link but I could see that Google changes the link of the same address.Do I need to have a virtual map license to use one of these options?Tks a lot Map position error as click in button on object screen. 

Does anyone know if it’s possible to schedule Crystal Quick Reports to run daily and email the results to the user? We have a KPI report they need to generate automatically each day.

Does the .Net Print Agent support printing ZPL to Zebra printers?   We are  moving to IFS Application 10 Update 15.  We are using the java version of the print agent and Socket Server to print ZPL but we’d like to utilize the .NET Print Agents. 

I’m having a few issues trying to use service quotations for ESM Service in Cloud 22R1.  1) I can’t get it to preview or print to see what it’s going to look like or even be able to get it to the customer.  I’m not sure if it’s because of the second issue...2) I keep getting an error saying it’s “Unable to find Sales Part” whatever that means??Print Issue - Preview or Print just makes it spin and nothing show up in the Print Manager that can be reran.  I try and it say it doesn’t exist.   The second is an error I get trying to take the quotation status to “Released” .  As you can see in the third screenshot, the sales parts are all there and there’s nothing I can tell that’s wrong with them.  I’ve removed each line and tried releasing but keep getting the same error. 

Hello!When a work order is closed and moved to the historical work order window, when reopened, we cannot cancel or close it. What is the reason behind it? Thank you!

When trying to login the MWO Maintenance application gives a 504 error.Redirect URLs and other permissions sets have been configured.Could anyone please suggest a possible solution to resolve this error? Thanks in advance!Kalana. 

All,We will use the Resource Monitoring Gantt to check if the correct resource is available to be planned/allocated. We will use a logic to find the best fit for the resource demand, so we created several saved searches which include Competences and Licenses. When the window is opened, we have to the possibility to see the search parameters, but these do not include the parameters set on the competence and licenses. We are now implementing on 21R2. Will these parameters be available in later versions?So:Is set a parameter on competence:Then this is not shown in the monitoring Gantt as a parameter: Thanks in advance, Robert

Hi,We are looking to rollout Aurena Notify Me for PO Authorizations but have noticed that attachments will only appear in the app if they are attached to the header of the PO (Object=PurchaseOrder). But if they are attached to a Part Order Line (object=PurchaseOrderLinePart) or No Part Order Line (object=PurchaseOrderLineNopart) they do not appear in the app.If the user views the PO with Enterprise Explorer or Aurena, they can see attachments connected to all 3 of these objects so it does not appear to be an access issue.Does anyone know if the app is designed to show only the header attachments or is it something within the configuration that I am missing? Within the app, for one of my test PO’s, I am able to view the doc_reference_object table and see that only the attachment document for the PO Header is shown. The part line and no part line documents do not appear.All 3 objects are accessible with the same Document class so if 1 works, I would expect the other 2 to be the same.We a

IFS Apps 10, UPD 14, windows based on local laptopmWO: IFS MWO Service 10, Version 10.15.1365.0 When connecting a document to a assignment in the mWO app I get thestatus: When I check the attachments in the work task with IEE, an attachment for the document is created but cannot be opened. The following information is reported: Do you have an idea what could be the reason? Any missing setup?Thx in advanceHarald

Hello,Our company rents and sells modular workspaces. When we rent a module and it returns from a costumer, we use the IFS MWO to open a work order on arrival, and we use the e-forms option to answer a quick survey that reports the module situation to other departments. We are constantly having trouble to create work orders on IFS MWO. As work orders are closed throught IFS application, they would not communicate with IEE, and would be lost between platforms. Recently we had a major problem when several objects were reported through the application but only a few of them were transfered to IEE.I’ve checked on background tasks for any information about the transactions, but no error was found.On Failed Transactions I found that it didn’t went throug becaust it was deleted due to initialization.​​​​Can someone help me figuring out what went wrong and how to solve it?Thank you!

We can take pictures which attach to the Task. When the camera loads up, video is not available. Is this a limitation with MWO App, or dependent on the mobile device / OS. We’re using Android devices.

Hey all, starting my first mWO implementation on Cloud 22 (not my first mWO) and I was wondering why I am getting duplicate tiles on the home screen?    

Dear all,any chance we’re able to change the GP to Batch on IFS Applications 10 UPD8? The info about UPD10 is known, but the environment is UPD8. T&R

Hi, All!In IFS applications 10 we have Synchronization Rules with own schedule for each mobile entity.To make the data exchange more frequent we would like to change the schedules minimizing the execution interval.But we are afraid of possible causes for the system.What if we will change the schedules for selected entities (ActiveWorkOrder, JtTask, MobileWorkOrder etc) from once a day to every 30 minutes?Could anyone explain how it can affect the system?What about the system performance? Can it be significantly decreased?What about client/server keys mapping? Can we receive the situation with increased quantity of failed transactions due to not receiving the proper keys in time?We have about 50 active users and about 2000-2500 Tasks per month.Thanks in advance!BR,DANMI

Questions about mobile user installed apps/devices:When is a new one created/added to a user? Our users always use the mobile app on the same device yet there is more than one line on their Installed Apps/Devices tab. How is the device State (active, disabled) determined? How is the Push Enabled box checked/unchecked? The following screen captures are for one of our mobile users.Thank you.