Service (Touch Apps, MWO, MRO)

1895 Topics

NeelaGDo Gooder

In the MWO Dashboard normally the count of records exist displays. But for some elements this no is not displayed at first but appears later after around 12+ seconds. 12 seconds laterHow can we identify the reason behind this? Is there a way to optimize this? Thanks in advance./Neela

1894

2 years ago

Nimesh KasunHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Compatible Android versions - Sales Companion - App8 SP1 F1 SP2

Hi community,App 8 SP1 F1 SP2 App: sales_companion_2.1.2_versioncode_19.apk Does anyone know the compatible Android versions with this app and version? Thanks.

561

2 years ago

HAHEDESidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

IFS Apps 10, IFS MWO Service 10: Return Material - Restricted amount of Parts and Serial Numbers

The business case is the following:The technician wants to return a serialized part (old part: Parts No is known in the server, Serial No is unknown in the server) in the mWO. The part was never available on his assigned stock (warehouse) and the serial number is unknown by IFS.Situation in mWO:If I open the dropdown of field Part No, I only get a restricted list of parts. In field Serial No it is not possible to add SN which is unknown as a Part Serial. The mentioned functionality is available in IEE.Does anybody has an idea how to handle this in mWo: select all inventory parts and enter a Serial Number which is unknown by IFS, same functionality as in IEE or AurenaThanks in advance

2545

2 years ago

Nimesh KasunHero (Employee)

asked in Service (Touch Apps, MWO, MRO)

Is it possible to schedule 'Refresh All Inventory Parts' job based on a Site?

Hi community,Product: App9 - UPD16 A customer has 24/7 service globally and they are scheduled to run Refresh All Inventory Parts twice a day. It’s running for 2+ hours sometimes (not identified the situation). Usually it runs within 10mins for them. Since they have many mobile users connecting to the system during the same time period, and since the job locks all these user sessions, the system run out of the connection pool and goes down for all users. Question:Can this job “Refresh All Inventory Parts” scheduled to be run based on site? So that they can schedule few jobs where each job runs in off-peak time for each site. Appreciate any inputs.

1484

2 years ago

woprhoweSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Reverse proxy using Microsoft server for use with Touch Apps

I am able to find some guidance on a reverse proxy using NGINX, but is there anyone out there using Microsoft Windows 2016 as a reverse proxy system for connecting TouchApps to external clients?

1392

2 years ago

rafgbrDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

The "Resource Activity" has already been removed by another user

Hi Everyone, Error: We have an error in mobile app: ERRINV: The "Resource Activity" has already been removed by another userIt happen when user try to accept the task by mobile. The problem is that not happen for every accept task, but it happen every day.

4671

2 years ago

AroSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Remote Assistance configuration 21R1

HiIs there any doc you can recommend about how to setup RA at 21R1

24911

2 years ago

Sujeet SaxenaHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Not able to fille License usege and Person id during create user on IFS CLoud 21R1

Dear Experts,Can u help me why i am not able to update the License usage and Person ID in Create user screen for IFS Cloud 21R1 .how can i do that..Please help.

1974

2 years ago

DjedaiDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Moving serial with MWO

Hi CommunityIs is possible to move a serial number in an other Functional object with MWO ?I’m using Aurena 21R1

512

2 years ago

neerendra88Do Gooder

asked in Service (Touch Apps, MWO, MRO)

Assistant navigation

Can we navigate to the assistant’s specified steps?? Suppose I want to navigate to final step of an assistant from my custom page.Is it possible??

851

2 years ago

Sujeet SaxenaHero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Not able to view attachments in Cloud21R1 MWO

Dear experts , facing issue on IFS Cloud 21R1 MWO where we are not able to view any attachment ..but the same attachment we are able to see in Aurena screen.Please help on this...

1172

2 years ago

DjedaiDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

MWO : WORK TO PREPARE

Hi Community How the Work to prepare in MWO is filled ?

831

2 years ago

Sunnie90Sidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

Service & Maintenance PM Actions -only shows WO for current year

I am creating PM Actions for each of my functional objects that need a yearly Preventative Maintenance done but system will only create for current year. (We have IFS9 version)I am using the Separate PM Action:Under General Tab- enter start date 6/15/2021 as DAY start unit then Interval of 1 and Interval Unit as YEAR. Yes is the Generatable Then on another PM I added a Calendar ID that we use for 1st shift to not have IFs schedule or generate a WO on a holiday or weekend. BUT still nothing is created for other years like 2022, 2023, 2024 etc.why?? Does the revision need to be checked off and I have to create new PM for all my objects every year?

2784

2 years ago

SHIMYDo Gooder (Partner)

asked in Service (Touch Apps, MWO, MRO)

Product replacement and repair by recall

Hello.I have a question about the IFS service management area.(It's IFS Cloud, not FSM.)■ Case・ Assuming that a delivered device (eg, commercial refrigerator X) has a problem and is subject to recall.・ For delivered equipment, we have concluded a maintenance contract and are managing after-sales service with IFS.■ Question-Is there a function to issue a "Work Order" by specifying the serial number 10-30 of the commercial refrigerator X?(I want batch processing)

771

2 years ago

Timo TiihonenSidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

Send Unnasigned Task automatically to pool in MWO

Are there any means to send a work task to MWO pool (Cloud) automatically before it has been assigned to a certain resource?Did not find any suitable Database Task method under MWO component to use. The case behind is that there would be PM Actions that generate work requests/tasks that are executed on daily basis autonomously by the operators and supervisor intervention to assign tasks in between is not needed.Just take the tasks from the pool as they get generated.

1113

2 years ago

TatRajatMSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

How to display current task status as default value and next task status in a drop down field of task_status

How can we display current task status as default and next task status are in drop down of task_status fields.Let's say status flow isOpen to BookedBooked to committedCommitted to acceptedCommitted to rejected We need to display committed as default and in drop down it should show only accepted and rejected. Can anyone help me on this

1241

2 years ago

TDCMANIRULDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Is FSM compliance with International standard for OIDC?

We want to implement OIDC following the International Protocol. Does FSM support the providers which is compliant with International standard ?

521

2 years ago

eqbstalSuperhero (Partner)

asked in Service (Touch Apps, MWO, MRO)

Automatic spread of reported hours out of mWO

If a user has a mWO task and starts it, there will be normally a completion on the same day or even the next day/week/month. When the user forgets to ‘pauze’ the task, it will lead to a lot of hours worked on the task.Massive number of hours bookedIn the example above I've completed a mWO task that was entered/started quite some time. In green I see at (1) that for Wednesday November 10th there are approx 1990 hours booked.Question: is it possible to spread the hours automatically (backwards in time) over the scheduled hours?Version 10.13..1360.0 is showing in mWO (Windows)

522

3 years ago

m.arifSidekick (Customer)

asked in Service (Touch Apps, MWO, MRO)

My approvals in Touch apps

Would like to know if my approvals screen is visibile or enabled in touch apps. Like for customer order we dont have standard approval and we need to bring that using object connection. If the approvals are fetched from Document connection , is there a way we can display them on Touch apps.

703

3 years ago

ctaylor56Hero (Partner)

posted in Service (Touch Apps, MWO, MRO)

Work Task Labor Cost

Currently I have a customer using Work Task Clocking in IFS to report their time in mWO Service 10. They have 3 main resource groups with 3 different costs. See below arbitrary example: Level 1: $50/hrLevel 2: $70/hrLevel 3: $100/hr A Level 3 technician will belong to all three resource groups (i.e. a Level 3 can do the work of a level 3, level 2 and level 1) and a level 2 technician will belong the level 2 group and level 1 group and the level 1 technicians will only belong to the level 1 resource group. If a PM action is built with a resource demand of a level 1, essentially any resource should be able to complete the work. The planned cost would be show a planned labor cost of $50 * Work Task Duration. Now if the actual tech with a primary resource group (Default Resource Group) of Level 3, then my firm belief is the Actual Cost of the Labor Work Task should be $100 * Actual time spent on the job. IFS, in this scenario is using the planned resource group cost, and completely i

3944

3 years ago

dumindatdnDo Gooder (Customer)

asked in Service (Touch Apps, MWO, MRO)

Training Videos of Preventive Maintenance

Hi Does anyone have IFS Preventive Maintenance app10 Training videos?Kindly share with me Thank youDuminda

4744

3 years ago

HAHEDESidekick (Employee)

asked in Service (Touch Apps, MWO, MRO)

mWO Apps 10, UPD 9: Definition of different Pools of mWO user

The requirement is like this: mWO users should be grouped and work assignments (work task) should be transferred to mWO users which are assigned to a group. If a user accepts the assignment, it should be removed from all other users. It should be possible to define several groups of users.This sounds pretty much as the pool functionality in our mWO. But if a work task is transferred to the pool, all mWO users which have access to the site of the work task see the work task in the pool. Only the mWO users of a specific group (Team? Resource Group?) should get the work tasks of their pool (group).Is there any possibility to define different pools/groups and how it could be defined in Apps 10 UPD 9 or greater?Thx in advance for your support

462

3 years ago

NICOAUDo Gooder (Employee)

asked in Service (Touch Apps, MWO, MRO)

Recommended Android specs for CLOUD21R1 - MWO Engineering app

Hello,Could you please share any information on recommended Android specs for CLOUD21R1. It has been noticed that even though the APPS9 and APPS10 MWO apps working well with Model number SM-T713, Android version - 7 CLOUD21R1 seems to be drastically slow.Anyone who has used engineering app - MWO with cloud 21R1 and having it working well can you please share the tab models and versions you are usingThanks so much

442

3 years ago

ThieubanSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

How to handle cancelled CO in MRO external repair service process?

I have come across a below business situation with a MRO customer. Appreciate your suggestions here.In MRO process, through disposition shop order, a business user created an external service repair order (PO with order code 06) which creates the component customer order. Unfortunately, user cancelled the originally created customer order line and added a new CO line and shipped out the parts for repair with new CO line.Now, the PO cannot be received and throwing error “Not enough components are shipped out to receive……”.Question 01: Is there a way to link back the new CO line with originally created PO ?Question 02: There is a way to receive back the part to inventory using order code 01 PO. But, my worry is about service cost associated with that order code 06 PO and what to do with that PO further? and how to cancel it further?Issue exists in App8, App9, App10.

2344

3 years ago

ThieubanSidekick (Partner)

asked in Service (Touch Apps, MWO, MRO)

'Create Findings Report' function with Disposition Code

Hello Experts, I would like to know how we can use the functionality ‘Create Findings Report’ with disposition code & disposition shop order?

322

3 years ago

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Service (Touch Apps, MWO, MRO)

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